Lithia Volkswagen of Des Moines- Service Center

Very exceptional service ! Never have a problem with Lithia . Whenever I bring my Beetle in they take such good care of me . Love that they wash my car before I leave too !! Lithia . Whenever I bring my Beetle in they take such good care of me . Love that they wash my car before I leave too !! More

Mark was great, explained everything I needed to know about what was being done with the car while it was in for service. And also made sure I got into a loaner. about what was being done with the car while it was in for service. And also made sure I got into a loaner. More

Thanks to the service department I was able to fix all of my open recalls and have my car serviced under my extended warranty for no charge. They took great care of me and even helped me out with a ride to t my open recalls and have my car serviced under my extended warranty for no charge. They took great care of me and even helped me out with a ride to the dealership to pick up my freshly serviced Jetta TDI. More

I was very happy with my recent experience with Lithia VW... AJ and the financial team were very pleasant and friendly to work with and I would definitely recommend. Love my Tiguan VW... AJ and the financial team were very pleasant and friendly to work with and I would definitely recommend. Love my Tiguan More

Out of Cooling Gas again I made my appointment on line with Kyle, the service adviser I dealt with the previous year. When I arrived, I was told the adviser no longer worked t I made my appointment on line with Kyle, the service adviser I dealt with the previous year. When I arrived, I was told the adviser no longer worked there, but he, Jason, would help me. My appointment was for 11am, and it was to determine why the air conditioner was not working, again. At 12:30, Jason let me know the diagnostic machine for air conditioning systems was BROKEN, but they were repairing it. I left at 2:15 with an appointment to return the following Tuesday to have two O-Rings replaced for $400. More

Customer Service Manager Cudos to the gentleman who is the go between the customer and mechanics. Always pleasant, courteous and informative. An important aspect of the repair Cudos to the gentleman who is the go between the customer and mechanics. Always pleasant, courteous and informative. An important aspect of the repair process. More

This was the worst service experience I have experienced. No time was communicated for length of service for an oil change and routine inspection. No amenities were offered or made aware of. I twice asked fo No time was communicated for length of service for an oil change and routine inspection. No amenities were offered or made aware of. I twice asked for an update and got varying degrees of an answer - the first was it’s backed up in a queue - fair. The second was we don’t know and the third was we just need to wash your car now. After completion of service there was nothing communicated to me regarding how the inspection went, no details on any aspect and was given my keys and sent on my way. A poor experience from start to finish. Lack of communication across the board. Has to be better next time. I arrived at 12.55 for a 1pm appointment and didn’t leave until 4pm. Not good enough. More