Lithia Volkswagen of Des Moines- Service Center

Jason was great to work with. He explained everything that was to be done, and communicated everything well through the entire process. He even got the Lithia body shop to come out to look at two items o that was to be done, and communicated everything well through the entire process. He even got the Lithia body shop to come out to look at two items on the Atlas per my request, which is huge as it saves me a trip since I have two little kids. Thank you! More

No. To Friendly I brought my car in Monday VW said my appointment was at 8 PM at 8:15 finally took my car,I sat and waited finally at about 9 am this guy came and sai I brought my car in Monday VW said my appointment was at 8 PM at 8:15 finally took my car,I sat and waited finally at about 9 am this guy came and said they have to put a tester I guess,which I know does take long (because my son has one) cost me $125.00 (crazy) about 10 am he came and told me what was wrong and it would cost me $560.00 (crazy) I said no I’d trade it in the guy said want me to get you a sales person,I said no in my mind I will go t Toyota they are much friendly over their, I had my son fix it cost $160.00 lot of difference! I love German. but don’t like the rip off to pay for a new building and hate unfriendly people. I went to severely Toyota dealers the last few days everyone greeted me lot talked to me and joked and they loved my dog. $560.00 -160.00 _______ $400.00. SAVED More

Phillip gets 5 stars, Doug gets 0. Doug is a very grumpy human who is awful at customer service. Phillip was extremely helpful and friendly. The facility and employees are very nice, but sadly Doug ruined m human who is awful at customer service. Phillip was extremely helpful and friendly. The facility and employees are very nice, but sadly Doug ruined my entire stay with his bad attitude🎉🤡 More

Factory Recall Maintenance Process was fine, and dealership was clean. I needed and reserved a shuttle for my appointment (expected to last 4hrs). Shuttle driver didn't show u Process was fine, and dealership was clean. I needed and reserved a shuttle for my appointment (expected to last 4hrs). Shuttle driver didn't show up to work for the day, so I ended up spending $18 to Uber to work. Would recommend confirming ahead of time if shuttle is available for the day of the service. More

I had the worst experience I was overcharged for work that wasn’t done right still having issues with my vehicle I was quoted at 800 dollars and was supposed to get a call if they went over the quote and that wasn’t done right still having issues with my vehicle I was quoted at 800 dollars and was supposed to get a call if they went over the quote and I never got a call until my car was done and was then told I had to pay $1300.00 dollars absolutely worst experience. More

The Service i had recently was excellent. I would be happy to use it any time I will have any issues with my Tiguan 2019 happy to use it any time I will have any issues with my Tiguan 2019 More

Amazing!! Buying a car can be a stressful experience, but luckily I had an amazing time looking at my dream car that I have wanted since I was 8 years old. Zach Buying a car can be a stressful experience, but luckily I had an amazing time looking at my dream car that I have wanted since I was 8 years old. Zachary Klabunde made it his priority to make sure I got what I wanted and at the right price. Then once we got the car taken care of, I was sent to Dwayne Hill to help me take care of the financial side. He made sure I understood everything and walked me through it step by step. I want to also thank Georan Churchill for getting my car safely to me! I felt like everyone went out of their way and went above and beyond to make this whole experience amazing. More

Air-conditioner pump replacement. I took my certified preowned 2014 Volkswagen Passat TDI into Volkswagen of Des Moines to have the air compressor pump replaced because it had malfunct I took my certified preowned 2014 Volkswagen Passat TDI into Volkswagen of Des Moines to have the air compressor pump replaced because it had malfunctioned and stopped working. Once the work was completed and the air compressor pump was replaced the technicians ran diagnostics to make sure the pump worked properly. Although the pump was working properly the technicians noticed the air-conditioning condenser had a slight leak. Instead of taking the easy way out and saying they had completed the work that was required the technicians did the right thing by completely disassembling the air conditioning assembly for a second time so that they could replace the leaking condenser. By doing what was right instead of what was easy clearly sets Volkswagen of Des Moines apart from other automotive dealers. More

We had recall work done to our Atlas. Everyone was extra helpful and kind. Our vehicle was ready ahead of time and I utilized the shuttle. The shuttle driver was super! helpful and kind. Our vehicle was ready ahead of time and I utilized the shuttle. The shuttle driver was super! More