Lithia Volkswagen of Des Moines- Service Center

When I first arrived the consultant wouldn't even look at me when he was speaking to me He then complained because I asked for a diagnosis for a check engine light. I explained it had just happened the nig me when he was speaking to me He then complained because I asked for a diagnosis for a check engine light. I explained it had just happened the night before. After we were seated, he walked over to stand behind me to ask my name and number. I honestly couldn't believe how I was being treated. The service department found time to diagnose the problem. Then had the nerve to estimate the problem for more the $5000. When the consultant delivered this information, he found the decency to actually look at me. I will not be returning to Lithia. I have recently found another establishment in dsm that will fix the car for almost $4000 less than Lithia. It is shameful the prices they charge. I am not sure if the consultant was having a bad day, treated me differently because I am a woman, or if that is how he does business. I believe a customer should be treated with respect no matter the situation or the amount they are spending. More

Extremely Disappointed had Additional Issues Lithia had my vehicle for @month. It runs but new issues are present; leaking oil and broken heater hose. It's running very rough. We received a rece Lithia had my vehicle for @month. It runs but new issues are present; leaking oil and broken heater hose. It's running very rough. We received a recent request for submission of a review and actually planned to reach out to you anyway, so we found that timely. We picked up our 1979 VW convertible bug Wednesday night. Your service department had our vehicle approximately 1 month. I should say that we had always hoped to have an antique bug and perhaps new bug so we were hopefully at establishing a relationship with your dealership. For this reason, we decided to get our antique bug serviced at the dealership knowing that the bill might be slightly larger than if we went to a private mechanic. However, although our thinking was that a VW dealership would be more in tune and able to diagnose an issue we found that your dealership took much longer to diagnose the issue and find the parts than previous mechanic we have utilized to service the bug. In addition, on Wednesday night, we parked the bug and then on Thursday after work thought we would take it for a spin to celebrate getting it back. When we went to the garage and started it we found (1) it ran very rough and when we opened the engine compartment there was a hose not connected and just laying there which looks ripped, (2) a large oil leak on the floor which was not occurring when we left it at your dealership a month ago and (3) the exterior of the bug (body and paint) was in good condition but there are scratches down the door it appears to be from a cat or racoon with a paw print. I am not aware of where you stored our car or how you envision your service department to be delivering the cars mechanically and aesthetically but this was very dissatisfactory in our opinion. More

Resolved warranty issue quickly. Great friendly service. Loved the purchase experience of my Atlas. Service department always gets me a loaner vehicle to use. Convenient hours. Loved the purchase experience of my Atlas. Service department always gets me a loaner vehicle to use. Convenient hours. More

Outstanding Service Routine We are a VW family and own 4 of them. This was our first visit to Lithia VW. Everything went smooth as silk. Professionalism, courtesy and timeliness. We are a VW family and own 4 of them. This was our first visit to Lithia VW. Everything went smooth as silk. Professionalism, courtesy and timeliness. Couldn't have asked for anything more. Thank you. More

Good service, fairly quick. Communication was ok, but never was given a time estimate. Waiting room was clean, but no frills. Will go back again for service. never was given a time estimate. Waiting room was clean, but no frills. Will go back again for service. More

I’ve been happy so far. I usually work with Jason and he is great!!! I’m not sure it is fixed though . Parked it in garage . Hubby used once too seemed to still stick. I need to eval is great!!! I’m not sure it is fixed though . Parked it in garage . Hubby used once too seemed to still stick. I need to eval More

I came in to have my Beatle detailed , inside and out.The dealership did an excellent job.They made my bug look brand new,it was so pretty.Thank-You so much ! dealership did an excellent job.They made my bug look brand new,it was so pretty.Thank-You so much ! More

Excellence and fast service Very happy with the service. It was fast and efficient. We will be back. We own three VWs. Thank you for the great service it is appreciated. Very happy with the service. It was fast and efficient. We will be back. We own three VWs. Thank you for the great service it is appreciated. More

People have always been nice and helpful. They haven’t tried to oversell and have made polite and reasonable service recommendations. I do have a free oil change package but rarely use it because it takes tried to oversell and have made polite and reasonable service recommendations. I do have a free oil change package but rarely use it because it takes too long to get an oil change from there compared to other places. So I typically find some place that is more convenient and only go into the dealership if I have a lot of extra time or can get some work done while I wait. More

I was a little upset that there was no coffee dispenser. I drove a 100 miles for a oil change. At my Ford dealership they have coffee and water. I will remember next time to bring water along I drove a 100 miles for a oil change. At my Ford dealership they have coffee and water. I will remember next time to bring water along More