Lithia Volkswagen of Des Moines- Service Center

Every person was very nice and helpful. The work that needed to be done was explained to me and also the cost. Service man was very courteous and helpful. I thought it was good that they tell you the c needed to be done was explained to me and also the cost. Service man was very courteous and helpful. I thought it was good that they tell you the cost upfront. I have bought or leased my last four cars from Lithia. Thank you More

Every time we take the car in for something there is always something wrong with it after we get home. Example: took in for tire rotation, get home and the tire pressure light is on so we have to drive always something wrong with it after we get home. Example: took in for tire rotation, get home and the tire pressure light is on so we have to drive back ( 30 minute drive by the way). After that drive we get home and one of the turn signals isn’t working, drive back again. We are now driving at night and noticed there are no dome lights, so now we will need to contact you again, so frustrating. Just once we would like to pickup our car with everything working. Thank you for this consideration. More

Another month yet another service manager. Also didn’t do what they said they did which is typical as I usually don’t make it a few blocks from this dealership without noticing the service is incomplete and what they said they did which is typical as I usually don’t make it a few blocks from this dealership without noticing the service is incomplete and turning around. I guess I’ll just finish the job myself. More

I aprecciated the kindness of everyone there, but the difficulty, lack of communication, and price of services wont bring me back here unless absolutely necessary. difficulty, lack of communication, and price of services wont bring me back here unless absolutely necessary. More

Overall very poor experience. If all customers would have my experience Lithia would be out of business. It started with a very poor phone experience. Several phone calls and about an hour later before I my experience Lithia would be out of business. It started with a very poor phone experience. Several phone calls and about an hour later before I was able to speak with someone to set up an appointment. Then after car was in for service a part needed to be replaced. They thought it was in stock. Evidently no one went and checked at the time. Got a can there next day and the part was not in stock. This delayed the return of my car along with creating scheduling issues due to arranging rides. Then on my way home I realized my cruise no longer worked. I immediately called. They started the vehicle could not get in for repair till the following week. The date was set and the vehicle was supposed to get picked up. No phone call, vehicle never picked up and a week later still no return phone call after I left a message. So was Lithia awesome; absolutely not! More

The service folks were very helpful in making sure my car was ready for an un-expected trip out of town. During the corona virus time, it was a relief to know that I did not have anything to worry about re was ready for an un-expected trip out of town. During the corona virus time, it was a relief to know that I did not have anything to worry about related to my car. More

Good service. Well informed on what need to be replaced now and what need to take care of next. Only complaint is one deer horn was accidentally taken off while there. now and what need to take care of next. Only complaint is one deer horn was accidentally taken off while there. More

My vehicle was having warning lights come on in the instrument cluster. The service department fixed those issues the right way and the lights are no longer coming on for no reason. instrument cluster. The service department fixed those issues the right way and the lights are no longer coming on for no reason. More

All services were handled as necessary. Find it a bit confusing why there is a cost to rotate tires on a new car bought directly from you. Had a separate interaction with Dwayne Hill in regards to can confusing why there is a cost to rotate tires on a new car bought directly from you. Had a separate interaction with Dwayne Hill in regards to cancelling my GAP insurance. Asked a lot of questions with little explanation and when I asked why do many questions he got defensive and was short and came off very upset with me. I was very disappointed. More

Always polite and efficient! Always confident when dropping my car off for services.i drive from Cedar Rapids to Des Moines to get it serviced. dropping my car off for services.i drive from Cedar Rapids to Des Moines to get it serviced. More