Lithia Volkswagen of Des Moines- Service Center

Conscientious, professional and fast service when I brought my 2018 Passat in for the annual service and oil change. They also took care of a recall before I was notified of it by Volkswagen. brought my 2018 Passat in for the annual service and oil change. They also took care of a recall before I was notified of it by Volkswagen. More

The revolving door of service representatives who do the minimal amount of their job, is so bad, it lead to a huge maintenance bill. Which was full of preventative services that should have been done over t minimal amount of their job, is so bad, it lead to a huge maintenance bill. Which was full of preventative services that should have been done over time at specific milage intervals. Then the mechanic who was stuck with this job did so, so poorly that not only did I leave with a coolant leak but he had also cross thread 2 of my spark plugs. Instead of replacing the head of my 3yr old vehicle with a new one, they decided that it would be better to send my head to get repaired at a machine shop. I then had to get in arguments with multiple "managers" only to end up having to still pay for replacement parts from their mistakes. I will never go back to this dealership, and will take my chances with the independent mechanics around town, also I will tell everyone I know about what happened and to never go there. More

Linda was very helpful. She explained the problem and I was grateful to learn that I was not the only person who experienced this. I hope that if this occurs again, I will be notified. was grateful to learn that I was not the only person who experienced this. I hope that if this occurs again, I will be notified. More

Excellent team at Lithia! Professional, quality and caring!!! Would highly recommend them and look forward to working with them in the future! Thank you for providing such exceptional service! caring!!! Would highly recommend them and look forward to working with them in the future! Thank you for providing such exceptional service! More

Your team listened, confirmed their understanding and got the work done. Excellent work. I asked for a private place to make a client call, your team set me up in an open office. I was able to get work done. the work done. Excellent work. I asked for a private place to make a client call, your team set me up in an open office. I was able to get work done. Awesome! More

Great customer service for your VW. Fast turn around Jonny and Jason in service are very Friendly and extremely helpful. Always are willing to help. Thank you. Jonny and Jason in service are very Friendly and extremely helpful. Always are willing to help. Thank you. More

Service writer was friendly and expedient. All items taken care of and her completion call was excellent. Made me feel comfortable and taken care of. taken care of and her completion call was excellent. Made me feel comfortable and taken care of. More

Overall good service. However, the past two times I went I asked for them to price quote me for door dings and auto start, they said the would and never did. I asked for them to price quote me for door dings and auto start, they said the would and never did. More

They changed my oil as agreed but suggested $4000 in maintenance that was absolute BS I have to type 25 words for this to go through. maintenance that was absolute BS I have to type 25 words for this to go through. More

The dealership provided a great service. When vehicle was brought in, they were prompt to determine what the issues were and the cost for repair. They were courteous and professional. brought in, they were prompt to determine what the issues were and the cost for repair. They were courteous and professional. More