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Lithia Toyota of Medford
Medford, OR
4,810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 17, 2012
I had an emergency when my 2008 Toyota Highlander Hybrid would not start, and I needed to get a prescription filled for my husband in a hurry. First the service department tried to talk me through the jump would not start, and I needed to get a prescription filled for my husband in a hurry. First the service department tried to talk me through the jump start process. I could not get to the part I needed to connect. He then referred me to a roadside service number. The service folks advised me that my tow-service agreement was not in the computer, and I must pay $110 for the call. My situation was dire, and I gave them my credit card number to get the process started. Then I called Lithia Administrative services (My service agreement record said it expired in 2015.) Apparently my record was not in the computer. The woman said she would "go upstairs and find the contract, but it would take 10 minutes." In less than 10, she called and appologized. My service call was part of my contract. She called a roadside service and, before we had finished our conversation, he was by my car. He checked the car throughly, got it started, and stayed while I left the driveway to make sure I was O.K. He advised me to drive directly to Lithia motors and get the battery charged. I explained to service person, Michal Campbell, who immediately took my car. I explained about the prescription, he called the shuttle driver, who took me to Costco and waited while I got my prescription filled. He was a delightful conversationalist and very helpful and pleasant. The whole experience, which started as a total disaster, was handled in such a friendly, helpful, and interested manner that disaster was turned into a pleasant experience. I am telling everyone that there is more to Lithia than just cars... THANK YOU Noreen Hulteen More
by hulteenplus
Employees Worked With
Administration & service, Michael Campbell
February 14, 2012
Helpful and great service. Jack with the shuttle is always great to travel with! We have 4 toyotas so we have used their services a lot. always great to travel with! We have 4 toyotas so we have used their services a lot. More
by AshlandKathy
Employees Worked With
Jack, John, John Oppy
February 07, 2012
I came for an oil change and a 40,000 mile check up. All aspects of the service were great. After I dropped off the car, Jack got me to work on time. Work was performed in a very reasoable time and I calle aspects of the service were great. After I dropped off the car, Jack got me to work on time. Work was performed in a very reasoable time and I called Jack for a ride back to pick up my car. By the time I got outside of my office, he already had arrived. The excellent shuttle service makes taking my car to the shop very easy and convenient with little interruption to my day. More
by jehuber
Employees Worked With
Jack, who drives the shuttle
January 24, 2012
Mark and Jack were both outstanding in service, professionalism and respect. I appreciated their timely service and customer service. Mark gave we his time to explain all of the issues I requeste professionalism and respect. I appreciated their timely service and customer service. Mark gave we his time to explain all of the issues I requested information on in a professional manner. And Jack was very polite and timely in his shuttle service. More
by dgreen1020
Employees Worked With
Mark Grossman and Jack-Courtesy Shuttle, Mark Grossman
January 20, 2012
I filled in all the blanks and ratings. Do not force me to write something when I do not want to or I will not complete ratings in the future. to write something when I do not want to or I will not complete ratings in the future. More
by hagerbek1
Employees Worked With
mark grossman, Mark Grossman
January 19, 2012
A side benefit for me in taking my car in for service is the excellent shuttle service. Jack, the shuttle driver, is efficient, friendly, and helpful. The dealership is very responsive to me as a customer the excellent shuttle service. Jack, the shuttle driver, is efficient, friendly, and helpful. The dealership is very responsive to me as a customer and provides excellent service. More
by RAVolivia
Employees Worked With
I do not remember.
January 18, 2012
Car was ready before promised. They checked into something and said that it didn't need replacing which made me feel confident that they weren't trying to sell me anything that I didn't need. something and said that it didn't need replacing which made me feel confident that they weren't trying to sell me anything that I didn't need. More
by marlaestes
Employees Worked With
Mark Grossman, Mark Grossman
January 18, 2012
Mark Grossman and John McNerny were very helpful with repairs and provided help getting insurance reimbursement for needed repairs. Shuttle driver has good jokes and is very helpful. repairs and provided help getting insurance reimbursement for needed repairs. Shuttle driver has good jokes and is very helpful. More
by BarbBasden
Employees Worked With
Mark Grossman, Jack the shuttle driver, John McNerny, Mark Grossman
January 11, 2012
Michael Campbell always takes care of my concerns efficiently. Michael quickly returns calls and explains each situation in terms that I can fully understand. We live in Gasquet, Ca. There is a Toyo efficiently. Michael quickly returns calls and explains each situation in terms that I can fully understand. We live in Gasquet, Ca. There is a Toyota dealership/service dept. in Grants Pass, Or. which is 1/2 hr. closer to our home. I return to Lithia Toyota, Medford because of the great service that we consistly receive from Michael. Sincerely, Nancy Powers More
by jaminmama
Employees Worked With
Michael Campbell, Michael Campbell
January 06, 2012
We have a lot confidence in John McNerney. We have been going to him for many years and know that the service experience will be excellent. When it is time for a scheduled maintenance, we know the work wi going to him for many years and know that the service experience will be excellent. When it is time for a scheduled maintenance, we know the work will be handled perfectly. More
by lillylee
Employees Worked With
John McNerney, John McNerny
