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Lithia Toyota of Medford
Medford, OR
4,810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,810 reviews
March 13, 2014
Excellent service by Brian & owner. Non-obtrusive sales; he requested what I was looking for and only brought me to those types of cars. Bought! :) sales; he requested what I was looking for and only brought me to those types of cars. Bought! :) More
by BrendaJoy1957
Employees Worked With
Brian Berg
March 13, 2014
I live in Connecticut. In a panic,I contacted the dealer and spoke to Ron Hogan explaining that my 20 year daughter was stranded 15 miles from this dealership. Ron immediately offered to pick her up and br and spoke to Ron Hogan explaining that my 20 year daughter was stranded 15 miles from this dealership. Ron immediately offered to pick her up and bring her to the dealership which seems to be something a salesperson would do in anticipation of a sale; however It was more a kind gesture from one father to another. Ron also offered his friendship offering my daughter additional transportation until the new car was able to be picked up. He has also been back in touch with me to remind me that my daughter could stay in touch if she needed help of any kind. So here I was calling some complete stranger across the country asking for help to go pick up my daughter somewhere in Oregon. With so many sad stories of violence all over the world, isn't nice to know that you can still depend on kindness, trust, decency, and friendship from a complete stranger. No surprise that everyone from this dealership couldn't be nicer, and my experience of leasing our RAV 4 was excellent. Jeff Lederman, President RHINOGIFT.COM More
by JeffLedeman
September 18, 2013
My issues was not in the actual sales transaction. Once I drove the vehicle off the lot, I never heard from the dealership again. Infact it has been 15 days since I purchased my car and my trade in is st I drove the vehicle off the lot, I never heard from the dealership again. Infact it has been 15 days since I purchased my car and my trade in is still not paid off. Dealerships I have bought from in the past have MUCH better follow up skills. Lithia Toyota must not need any referral business. More
by shellculby
August 08, 2013
I had my Tacoma in for service today. Lithia's shop manual calls for 1.2 hours labor to change a set of spark plugs. Really? Is that the shop manual estimate for a confused mechanic? Sure enough, in manual calls for 1.2 hours labor to change a set of spark plugs. Really? Is that the shop manual estimate for a confused mechanic? Sure enough, in less than a half hour my truck was parked where it couldn't readily be seen from the waiting room. After another 20 minutes I went to the service counter to see what was going on. Oops. It seems they were in no hurry to tell me the truck had been off the rack for quite a while already. Yet, I was charged for 1.2 hours labor to get a set of spark plugs that were installed in less than 30 minutes. Un-fricking-believable. My local Ford dealer gives an estimate based on the shop manual, but then only charges the customer for actual labor time. Maybe the incompetent Lithia thieves should consider trying honesty for a change. More
by cletusatwood
May 13, 2013
From the time I arrived at Lithia Toyota of Medford, I was treated respectfully. Ben and Kareem went above and beyond to ensure satisfaction with my new Corolla- offered very reasonable value for my trad was treated respectfully. Ben and Kareem went above and beyond to ensure satisfaction with my new Corolla- offered very reasonable value for my trade, and matched the best quotes of other Toyota dealers within the state. New car buying is something I generally consider to be a strong-arming contest between buyer and dealership, but this was as easy as can possibly be. Believe it or not, car salesmen can be nice guys. More
by TFORPC
Employees Worked With
Benji, Kareem, Benjamin Barringer, Kareem Duncan
February 18, 2013
John Uri was excellent in a professional demure. He worked with me for about 7 hours until we got the right Prius. He was very patanant and polite. I'd recommend him for a promotion or Sales chief to worked with me for about 7 hours until we got the right Prius. He was very patanant and polite. I'd recommend him for a promotion or Sales chief to work with any customer. A ver nice gentleman he is. More
by gh7896
Employees Worked With
JohnMatthew Uri, Mark Grossman, John Matthew Uri
December 18, 2012
Lithia Toyota is a friendly proffesional dealership. I bought my truck new and have been going back for routine maintenance and service. They have a good service department that works to make their custo bought my truck new and have been going back for routine maintenance and service. They have a good service department that works to make their customer happy. More
by tylerchase12
Employees Worked With
Service Manager
October 21, 2012
We felt no pressure to buy. We were treated with respect. Chad answered all of our questions and seemed very knowledgeable about the Toyota Prius Plug-In. He went beyond our expectations in closing our deal. Chad answered all of our questions and seemed very knowledgeable about the Toyota Prius Plug-In. He went beyond our expectations in closing our deal. More
by Dejaceo
Employees Worked With
Chad Soares, Chad Soares
October 15, 2012
Holy smokes. Who are they paying for the 5 star reviews. Service department left metal filings on brakes after servicing discs and pads. they refused to fix the problem and instead tried to tell me that new Service department left metal filings on brakes after servicing discs and pads. they refused to fix the problem and instead tried to tell me that new disks and pads were needed. (Less than 2000 miles after a complete brake service on a newer car.) Following this, the service department charged over $100 to hook up a code reader for 2 minutes - and as a final blow gave a dishonest diagnosis. I paid to have my brakes redone elsewhere,where they showed me the sloppy workmanship from Lithia Toyota, and paid $60 elsewhere to have my code problems repaired. Lithia dealer wanted to charge over $800 for the same work. Don't go here. They are rated a "D" by the BBB. Keep in mind that the nice person selling you services in the service department works on commission. I am very embarrassed to admit that I returned to the dealer after the first problem, but I won't make this mistake again - and I hope this review will prevent someone else from making the same mistake. More
by heaslet
Employees Worked With
do not remember names - 2 people in service, including heavyset guy in service dept.
October 15, 2012
Both Denny and Bill were very knowledgeable, professional, and friendly. They answered all our questions and gave us a deal we can live with. All and all, a very satisfying experience professional, and friendly. They answered all our questions and gave us a deal we can live with. All and all, a very satisfying experience More
by janinecantin
Employees Worked With
Denny Kane (Sales) and Bill Green (Finances), Dennis Kane
