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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
4.5
4,810 Reviews
Call Dealership (541) 930-3030
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1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

March 09, 2023

I love the service at Lithia , Scott handled my issue fast and efficient ! Love knowing I can take my baby there and she is in good hands. More

by SHELLYLUCHTERHAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
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Mar 11, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, Shelly, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

March 08, 2023

Always very courteous and friendly. I’ve been using the oil change service for over 20 years. More

by Lynne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
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Mar 09, 2023 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

March 07, 2023

Scott that two weeks sure has turned into months waiting for our second fob for our 4 runner? More

by Not happy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Scott Weigand
Report | Print
Mar 07, 2023 -

Not happy responded

Still waiting for our 4 runner fob that scott said two weeks. Been months???

Mar 11, 2023 -

Not happy responded

Still waiting for answer?

Mar 13, 2023 -

Lithia Toyota of Medford responded

Good morning, This is Mark Grossman, can we get a name or phone number from you. That way we can look up your key fob and see what is going on and why this is taking so long. Sincerely, Mark Grossman Service Manager

Mar 14, 2023 -

Not happy responded

Sent email to your company with number and name. We just want our fob we were promised. You could program one also you know?

Mar 29, 2023 -

Not happy responded

Still waiting for fob. Funny how you dont respond to your screw ups. I will make sure to let people know. Go to coosbay toyota. At least they will work with you. These people DO NOT.

March 07, 2023

Good service. Folks are friendly. Haven’t had anyone forget to put my valve stem covers back on in a long time. More

by SCOTTCECILIANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Mar 07, 2023 -

Lithia Toyota of Medford responded

Thank you, Scott. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

March 07, 2023

When you sold me the 2020 Rav 4 hybrid you didn’t tell me I’d have to drive it at least every few days for 20 miles or so. Also, you didn’t tell me I couldn’t use a car wash. I used the car wash and the sign More

by NANIWAIMEA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Cate MacPherson
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March 05, 2023

Luis is Really helpful and made the process easy. Drove off in my new truck thanks to him More

by Rey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez
Report | Print
Mar 05, 2023 -

Lithia Toyota of Medford responded

Rey, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new truck! Luis and our team here at Lithia Toyota of Medford are glad to have you as a customer. Troy Kloke, General Sales Manager

March 04, 2023

Everyone we have ever dealt with at the Toyota service center has been courteous, helpful, efficient, and are always pleasant to deal with. We would certainly refer friends and family to the Toyota servic More

by DRFRENCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
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Mar 05, 2023 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford. Your feedback and rating mean a lot to us. We're glad Jarren was able to help, and we hope to see you again! Mark Grossman, Service Manager

March 04, 2023

Great selection of pre owned vehicles. Had trouble receiving papers in the mail to sign. Spent so much money on car rentals and lyft rides because we waited so long for papers in the mail. More

by KRYPTON212002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Templer
Report | Print
Mar 05, 2023 -

Lithia Toyota of Medford responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Troy Kloke, General Sales Manager

March 04, 2023

Super easy and quick. Friendly service. Was in and out within an hour. It is dumb to require 15 words though More

by CINDYBROTHERS
Recommend Dealer
Yes
Employees Worked With
Don’t know who helped me
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Mar 05, 2023 -

Lithia Toyota of Medford responded

Cindy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

March 03, 2023

Our repairs were done on time. Our detail was touched up when we had concerns. Our service advisor was polite and gave great service. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service? His desk is next to Julia’s….. blue team, Julia Hamar
Report | Print
Mar 03, 2023 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

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