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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

April 17, 2023

Had and issue with the car I’ve called multiple times to service that keeps sending me to sales and never get a call back. This is the same issue I had with my Tacoma and I was promised that it wouldn’t hap More

by NEW2SAIL1314
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Berg, Dennis Kane
Apr 20, 2023 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Troy Kloke, General Sales Manager

April 17, 2023

It didnt feel like anyone really cared about me. They wouldve let me walk out without telling me abything abiut my car. I had to keep asking different people More

by WAANSTOOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Knuepel
Apr 20, 2023 -

Lithia Toyota of Medford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mark Grossman, Service Manager

April 17, 2023

Service person was friendly and helpful. Waited in line for a bit but it was okay. More

by LBSALING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Apr 18, 2023 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

April 16, 2023

The guys were able to help me trade in my old truck for a much needed gas saving Rav4 and I couldn't be happier. Thank you. Also Sam was a great salesman... More

by NORCALHOME707
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam the salesman , Brian Berg, Dennis Kane
Apr 16, 2023 -

Lithia Toyota of Medford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new RAV4, and we look forward to continuing to serve you in the future! Troy Kloke, General Sales Manager

April 16, 2023

Skyler was GREAT! Ease of purchase was good, and the dealership was easy to get to from out of town. More

by GOAT.WORDIER_0D
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Skyler Reagan
Apr 16, 2023 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

April 16, 2023

Horrible customer service. The service advisor didn't do as what my appointment was for when I called in More

by DINAIRISENRIQUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John McNerny, Mark Grossman, Jarren Brown
Apr 20, 2023 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mark Grossman, Service Manager

April 16, 2023

I always receive the best treatment here. I trust the work and the quotes I receive. I especially love and appreciate Julia Hamar from the service department. She is highly professional and t More

by BURCHAK25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Hamar
Apr 17, 2023 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Julia met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

April 16, 2023

Friendly, fast, quality, taken care of, clean, good atmosphere, comfortable, work completed as it should be More

by LESLIECSCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Apr 17, 2023 -

Lithia Toyota of Medford responded

Leslie, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jarren and our team and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

April 16, 2023

All the employees I met at Lithia Toyota were polite, helpful and very knowledgeable about Toyota vehicles. More

by FRIESJ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jon Vevera
Apr 17, 2023 -

Lithia Toyota of Medford responded

Congratulations on your new vehicle! We are so glad that Jon had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Troy Kloke, General Sales Manager

April 16, 2023

Amazing customer service. They were able to sit down and go over different options to meet my goals and needs. More

by ENRIOS1383
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Luis Rodriguez
Apr 17, 2023 -

Lithia Toyota of Medford responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

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