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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

April 21, 2023

Could really use better coffee. The rest was good. Everyone was cordial and professional. Thanks More

by jflash52
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Apr 22, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

April 21, 2023

Came in for lifetime oil change, asked service department to fix a flat tire as well, had some complications because the tire was tricky...Joe went above and beyond to help out. Not being pressured and being More

by KB28
Recommend Dealer
Yes
Employees Worked With
Joe
Apr 22, 2023 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

April 20, 2023

I made an apt for routine service and oil change. Usually this means prompt service. Not so this time. Everyone was courteous and friendly. I will make a morning apt next time. More

by S2place
Recommend Dealer
Yes
Apr 20, 2023 -

Lithia Toyota of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mark Grossman, Service Manager

April 20, 2023

I have the gold standard warranty, it was his first time dealing with one of those. All he wanted to do was argue with me about what it covered. After I took my pamphlet out and physically showed him. Then More

by Margarette Deschwipple
Recommend Dealer
No
Employees Worked With
Jarren brown
Apr 23, 2023 -

Lithia Toyota of Medford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mark Grossman, Service Manager

April 20, 2023

Professional, organized, Professional, organized. Zach greeted me with a smile and made me feel confident in the service I was going to receive. More

by NA0
Recommend Dealer
Yes
Employees Worked With
Zach Hamar
Apr 20, 2023 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

April 20, 2023

It was very efficient and what I expected This is my second lease, and I was very happy More

by DALEFIND@YMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Scott
Apr 20, 2023 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at our dealership. Mark Grossman, Service Manager

April 20, 2023

Scott was very friendly and personable and is the type of individual you can trust in buying a new car. More

by TFFWARRIOR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Scott Weigand
Apr 22, 2023 -

Lithia Toyota of Medford responded

We are very happy to hear that Scott provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Troy Kloke, General Sales Manager

Apr 22, 2023 -

TFFWARRIOR responded

Thank you!

April 20, 2023

My daughter took the truck in for me, I dont know all who was involved, but she said everyone that helped was great. More

by PROUDFIT
Recommend Dealer
Yes
Employees Worked With
Mark Grossman, Jarren Brown
Apr 22, 2023 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

April 20, 2023

Scott was an incredible help getting my recall part delivered after a problem with original order. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Apr 22, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that Scott had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Toyota of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

April 20, 2023

Excellent Service Every Time. John M, knows my Tacoma and is very helpful! The ladies in the payment section are also very nice. Always feel welcome. Thank you! More

by PandaTruck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Apr 22, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Toyota of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

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