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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
4.5
4,810 Reviews
Call Dealership (541) 930-3030
View Awards

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

April 26, 2023

Good, but they ate slow to returm phone calls I've generally been pleased with the service More

by BERTMCKEE
Recommend Dealer
Yes
Employees Worked With
Idl
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Apr 26, 2023 -

Lithia Toyota of Medford responded

Thank you for your feedback, Bert! We appreciate your business and hope to see you again soon. Mark Grossman, Service Manager

April 26, 2023

Just fine. The wait for our vehicle was long. Matching the discount price at Grants Pass Toyota was easy and appreciated More

by ECDINGER
Recommend Dealer
Yes
Employees Worked With
David Solario
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Apr 26, 2023 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

April 26, 2023

The level of service from the mechanics was fine, but the customer service by the front office staff was dreadful. If I had the option I would take my business elsewhere. More

by TLDEHAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Kyttle, Jarren Brown
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Apr 30, 2023 -

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mark Grossman, Service Manager

April 25, 2023

Service tech was professional and service was prompt. I would recommend working with Joe Kyttle. More

by monroeec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Apr 25, 2023 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joe and the team met your expectations. Thank you again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

April 25, 2023

I had low oil right after my oil change, and no leaks. I have tried to contact the Service Dept several times to have them remedy this, but only one call back that I missed. Called again and no return cal More

by Noone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom
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Apr 26, 2023 -

Lithia Toyota of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mark Grossman, Service Manager

April 24, 2023

I always receive good service from Lithia Toyota. They are quick, efficient and professional. I’ll be back. More

by None3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
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Apr 27, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

April 24, 2023

This service center is too small for the amount of work they consistently have. The area where customers wait to meet with service advisors is too small and cramped. The service providers do the best they More

by JJSCHILDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny, David Solorio
Report | Print
Apr 25, 2023 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford. Your feedback and rating mean a lot to us. While we're glad to hear that our team provided you with good customer service, we do apologize for an inconvenience you experienced while being at our dealership. We appreciate your business, and we hope to see you again! Mark Grossman, Service Manager

April 23, 2023

The experience was smooth, quick, and pleasant. The purchase of a new ride made simple! More

by MIDNIGHTJACK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer
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Apr 24, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Troy Kloke, General Sales Manager

April 22, 2023

I brought the car in and had an appointment. It was serviced immediately. The carpet was also cleaned. Nice. More

by ECOPAMC
Recommend Dealer
Yes
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Apr 23, 2023 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

April 21, 2023

Said that part of my service package was washing my car. My car was not washed. More

by JCLAYTON10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Hamar
Report | Print
Apr 22, 2023 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to turn this around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to us directly at your convenience. Mark Grossman, Service Manager

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