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Lithia Toyota of Billings - Service Center

Billings, MT

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192 Reviews

192 Reviews of Lithia Toyota of Billings - Service Center

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February 11, 2017

Wonderful poeple there I trust there work. crew couldn't be better,I'll be back. They always take good care of my trucks, I've been coming there for years. Thanks More

by Ryegate17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Muir
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2017

The BEST service department ever! Robert is our go to guy for all of our service needs. This is our 3rd Prius and always know things are taken care of thoroughly, professionally and f More

by Y
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Muir
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2017

could be better with the elimination of the express lube, this dealership has taken a step backwards on the customer service side of doing business. buying a vehicle More

by snelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wheeler
Feb 13, 2017 -

Lithia Toyota of Billings responded

Hello snelson Thank you for the feedback. You can make an appointment to make the best use of your time and walk-ins are always welcome. We also have increased the number of team members who change oil in an effort to improve the time spent in Service. If you would like additional information on this topic please contact us directly at your convenience. Thank You Keith Deschane General Manager

January 27, 2017

Great service, great people I feel lucky to be a Toyota owner every time I get it serviced or parts replaced. This time I was there to have new speakers installed and I had the b More

by hqhanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Muir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gaffke, Chris Wheeler
January 22, 2017

great job was not aware of the change in walk in service and didnt have an apointment but your people got me in in a timley maner and got the service done in ti More

by Mike Schilz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Cavasos
January 21, 2017

Very grateful for great service! Prompt helpful honest courteous. I really appreciated the service. The service people responded to my need and explained the issues. They are trustwor More

by Grateful Toyota owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Wheeler
January 21, 2017

Poor service Took Camery in for three warrenty related issues. Service department compleyed servive for one issue and wanted to do extra nonwarrenty related work-$ More

by Camryowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Feb 08, 2017 -

Lithia Toyota of Billings responded

Hello Camryowner I am sorry to hear about your experience. Our goal is to take care of our customers’ needs and provide quality service. I would like the opportunity to talk to you about your service at our dealership. Please feel free to contact me at your convenience so we can discuss your concern. Thank You Keith Deschane General Manager

January 11, 2017

The service department is amazing. I was early for my appointment and was able to get in early. They explained everything they were doing and finished up earlier that anticipated. This More

by ksdsheridan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wheeler
December 28, 2016

Waiting area Very friendly and knowledgeable service staff. The oil change takes over an hour which seems a little long. I only have service done here so I have n More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2016

Always great service They did a great job and finished everything in a timely manner. We had our car serviced and they replaced a tire that blew out. More

by Tracy Miranda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.