Lithia Toyota of Abilene

I Purchased a preowned vehicle, 2021 Toyota Sienna XLE, from this dealer and I was told that I'll be getting a certified Toyota. When I spoke to Matt, the sales person, on Feb 4 and asked him if the car ha from this dealer and I was told that I'll be getting a certified Toyota. When I spoke to Matt, the sales person, on Feb 4 and asked him if the car has any damages, he assured me that the previous owner had taken very good care of this vehicle. I proceeded to finalize the deal and was offered to have the vehicle delivered to me for an additional $300 on Feb 6. Trusting that what I was told, I agreed to have it delivered. Not knowing what to expect, I briefly inspected my 2021 Toyota Sienna XLE and didn't see the damages in the back cover of the front seats and the headliner, i felt rushed to sign the documents sent by the driver. These damages look pretty bad and there is no repair without having to re-upholster both seats and the headliner. I immediately called Matt and he told me that he will bring it to managers attention. I received a call from Ruben on the next day and he told me that he will talk to his GSM and get this issue resolved. Of coarse, I called the next day to get this promptly resolved but again i felt like I'm getting the run around. I finally spoke to the GSM, Andrew, and was very rude and claimed that this vehicle is priced 11k under market value. He is out of his mind. There were several other vehicles in san antonio, where i live, and were offered around 34.5k, which is couple of thasands mare than this vehicle. I knew from his attitude that i got to the end of the line with no solutions. He offered to take care of only fog light and claimed that the other two items were very visible on the pictures. I replied very firmly that the back of seats are not very clear because picures were not taken close to the damage and it looked very pixely on CarGurus. The headliner is no where showing in any of the other pictures and no where damages were stated. I ended up texting Chris, the finance manager, and he told me that he will take care of it and asked me to give him a day or so to search for a place in San Antonio that will upholster the head liner. Today, he finally called to inform me that they will not take care of upholster neither one of the two items and that basically I'm out of luck. I took the time to write this review and will proceed to contact every other source to file a complaint because this is not acceptable to anyone. BE VERY AWARE THAT THIS IS A CLEAR MISREPRESENTATION. Don't buy from this dealer. Be very aware. FYI, I was told later by Andrew that this is not a certified Toyota rather it's a dealer certified vehicle. Be aware that dealer certified is nothing but have a powertrain extended warranty which is not Toyota certification. HUGE DIFFERENCE More

I went in to get a cheap car to run around town in, as I am wanting to keep miles off my primary vehicle. Worked the deal for two days. Ran my credit report twice to get the deal done. Went in at the end of am wanting to keep miles off my primary vehicle. Worked the deal for two days. Ran my credit report twice to get the deal done. Went in at the end of the day to drive the vehicle one more time, after I was approved by my local bank (which dealerships do not like). I was told there were other customers there ready to write a check. I was appalled and at a loss for words. Then I was given the analogy, "It's like when you go to Best Buy for a PlayStation and the people in front of you buy the last one". Fortunately, for me I haven't ever bought locally, as I was going to give it a try. This is not something I really expected from a dealer I was about to spend money at, rather it be 5k or 125K. I have since found a better car for the same price with awesome customer service. However, I hope if you choose to buy a car from this dealership, someone does't come along before you swipe your card, to "write a check". It was clear it wasn't about the customer; it was strictly about who could write the check faster. Thank you, Lithia, for showing your true colors before I spend a dime with your dealership. Also, consider looking at the reviews on Better Business Bureau before doing business here. Kenan and Andrew are clearly about the dollar and not about keeping people coming in to buy local. More

I have updated my review, as I am very pleased with how the dealership rectified the situation. Thank you very much for reaching out and making this right. I very much appreciate it. the dealership rectified the situation. Thank you very much for reaching out and making this right. I very much appreciate it. More

Excellent! I didn’t have to lift a finger. Steve at Lithia Toyota treated me very well. Their treatment of my trade in was great. He understood my situation I didn’t have to lift a finger. Steve at Lithia Toyota treated me very well. Their treatment of my trade in was great. He understood my situation and helped me with trading in my car. I could not have asked for better treatment and a fair deal. I will continue to trade with Lithia as their treatment of me is far superior to what other dealers offered me in Abilene. I didn’t have to wait 5 hours either. More

Bought my used vehicle a month a half ago. I only had 2 things that I really wanted,1) remote start 2) heated seats. First morning to drive, no remote start. Nor would the driver side mirror a I only had 2 things that I really wanted,1) remote start 2) heated seats. First morning to drive, no remote start. Nor would the driver side mirror adjust. Called the sales person and asked about it, “Oh, well I was told it had it, can’t help you.” Took it on a long distance trip, brakes are bad. They did fix that. Now a month out and on another long distance trip. Half way there and the AC has gone out. I’m sorry to say I think I have bought a lemon!! More

Mark Dunagan helped us get the exact vehicle we were looking for. It tough to find inventory and at a fair price without any crazy upcharges. Mark made the process smooth and effortless. My wife is ver looking for. It tough to find inventory and at a fair price without any crazy upcharges. Mark made the process smooth and effortless. My wife is very happy with her new, red Highlander. More

Oil change was done quickly. Less than an hour. The assistant service manager, Russell McGuire was very courteous and efficient. assistant service manager, Russell McGuire was very courteous and efficient. More

Lance was friendly and courteous. Took them over 2 weeks Lance was friendly and courteous. Took them over 2 weeks to do their 60 point checkup on the vehicle. They told me that they have had the vehicle fo Lance was friendly and courteous. Took them over 2 weeks to do their 60 point checkup on the vehicle. They told me that they have had the vehicle for over a month before I had looked at it so you would have thought they of had it up to par and ready to go. I drove from out of town twice for schedule pickups, when finally Lance volunteered to bring it to me the third time. Lance told me it would come with a operators manual. When he finally made delivery, not only was it missing the manual but also the jack/wrenches and the locking lug nut socket. After several calls to multiple people we were finally told the stuff was on order. Weeks later, we finally received the manual and jack. The Jack did not include the needed tools to operated it like the crank, crank extension or the lug wrench. I tired of dealing with them so I ordered the $120.00 worth of Mopar parts elsewhere. I was told by Lance that Lithia didn't have and couldn't get the lock key socket so I was hung with a vehicle that if it did have a flat or blow out, to I couldn't even change the tire without having call a wrecker come out and haul it to a tire shop. Nothing was even volunteered to remedy this. I finally decided to take it to a tire shop and get them to bust off the locking lugs and install the standard Mopar matching lug nuts for a hefty cost. It's going into the third month and I have not received the tags or the title. When this is all over they won't have to worry about seeing me or any of my friends ever again. More