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Lithia Subaru of Fresno - Service Center
Fresno, CA
618 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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618 Reviews of Lithia Subaru of Fresno - Service Center
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March 31, 2017
Quick and efficient I thought they did a great job. I enjoyed a coffee and donut while I waited. The waiting area was very comfortable. They were fast and efficient. I thought they did a great job. I enjoyed a coffee and donut while I waited. The waiting area was very comfortable. They were fast and efficient. More
by Retired guy
Employees Worked With
Chris Miller
March 29, 2017
Excellent customer service I truly appreciate how Suburu stands behind their products. My car had over 100,000 miles on it and they still replaced my short block due to excessiv I truly appreciate how Suburu stands behind their products. My car had over 100,000 miles on it and they still replaced my short block due to excessive oil consumption. They paid for my rental car and were very accomodating to my schedule. I recommend Suburu to my friends all the time. Two of my neighbors just bought Suburus because I am so happy with mine. More
by Mimi2017
Employees Worked With
Keith in Service
March 25, 2017
Always a good experience I have brought my vehicle in 3 times since I purchased it. I have always been very pleased with the service and all elements of service at Lithia Subu I have brought my vehicle in 3 times since I purchased it. I have always been very pleased with the service and all elements of service at Lithia Suburu. More
by Heather P Harvey
Employees Worked With
Mikey Bringetto
March 25, 2017
Quick service I was impressed with the quick service. Even though the service area was busy they honored my appointment and I was out of there withing 50 minutes. I was impressed with the quick service. Even though the service area was busy they honored my appointment and I was out of there withing 50 minutes. More
by bowtoJC
Employees Worked With
Don't know his name but he was very helpful and professional.
March 22, 2017
Don't have a title Don't know who helped me, as he did not introduce himself. Don't want to be posted as a person who review your work. Don't know who helped me, as he did not introduce himself. Don't want to be posted as a person who review your work. More
by Shaver Lake
Employees Worked With
N/a
March 21, 2017
Jacob Hicks is awesome! He is always so friendly, helpful, and honest. He is the reason that we come back to Lithia Subaru. It is Jacob that make us a repeat customer... wit He is always so friendly, helpful, and honest. He is the reason that we come back to Lithia Subaru. It is Jacob that make us a repeat customer... with our 5th purchase of a Subaru!! More
by The Berards
Employees Worked With
March 20, 2017
Great Experience!! I always enjoy taking my car into get serviced the people are professional friendly and do a marvelous job!!they give me approximate times when my wo I always enjoy taking my car into get serviced the people are professional friendly and do a marvelous job!!they give me approximate times when my work will be ready and it's usually before the set time I get a good courtesy call to let me know when I can go pick up my car. The waiting area is very clean and provides nigh snacks for customers waiting to pick up their cars . More
by Rose1225
Employees Worked With
Mikey Bringetto
March 15, 2017
Truly service oriented. Jacob and his team did a great job of fixing my car and respecting my time constraints. Super people! I was also impressed with the records they had Jacob and his team did a great job of fixing my car and respecting my time constraints. Super people! I was also impressed with the records they had on my car, which showed what was still under warranty. I really do recommend this dealership highly. More
by Jim456
Employees Worked With
March 14, 2017
They are refusing to give me service receipt & so much worse ...Because there is more legal issues involved. Subaru corporate just isn't responding to my emails at this point either. Very crooked! They had my ca ...Because there is more legal issues involved. Subaru corporate just isn't responding to my emails at this point either. Very crooked! They had my car for 1.5 weeks and didn't even run a diagnostic. Charged me 130, saying nothin wrong, stuck me with rental car bill of 200.They had my car til 6pm Saturday and refused to pay past Thursday.I didn't get my car back from them til 6pm Saturday. They sat on car til end of Monday-Thus, rental place charged me 200.00 (4 days +gas-even though I replenished fuel before returning). Did I mention that the night I was told I had to get a rental- There was a courtesy vehicle sitting right there? That following Monday, my car was towed right back in. My husband took a day off to monitor their inspection and made them hook it up to a diagnostic machine- and viola! 2 codes! Mechanic even asked why they never found anything when I bring car, but they find all kinds of stuff when he comes in. Really? So my husband forgot to obtain receipt during that visit, and now Keith Kamimoto is refusing to give it to me, stating that he needs approval from upper management before he can give it to me. Family of 5 living off of our 25 year old back up car with 201650 miles on it. It runs better than this subaru! Corporate won't even respond to any of my emails either, because of the crookedness that ensued between my broker and his buddies in San Jose dealership and Fresno dealership. I was told I had a warranty, but then I didnt. And then I did, to cover my former broker's lie. And now I'm told I dont again. And then I'm now learning that I had 8 warranty options I should have been given? Oh my goodness. I pray no one else endures what we have. This lemon issue and the crooked nest and unprofessional ism has gone on since 2015 when head gasket initally blew. Engine plagued with intermittent issues ever since. More
by Sarah Sanderson
Employees Worked With
Keith Kamimoto, Chris Miller
March 10, 2017
Happy anniversary Recently I received a free car wash as a anniversary gift from Lithia Subaru. I know that the wash rack is quite busy at times but took a chance to d Recently I received a free car wash as a anniversary gift from Lithia Subaru. I know that the wash rack is quite busy at times but took a chance to deliver my vehicle on announced on a Tuesday morning. My service rep was Christopher and he politely receive the car and put it through its process as quickly as possible. Although it took one hour for the car wash I enjoyed reconnecting with Grant and talking with the sales personnel on the floor about the new models. I also requested assistance the programming of the navigational computer aboard my outback in the instruction was provided. Lithia continues to be a customer service oriented dealership and Am delighted to be a part of the entire experience. Thank you Lithia and here's to another year of Pleasant Subaru outback ownership experience. More
by G
