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Lithia Subaru of Fresno - Service Center
Fresno, CA
428 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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428 Reviews of Lithia Subaru of Fresno - Service Center
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March 23, 2015
Final delivery needs attention Staff was friendly and helpful. The work done on my car was done well and as promised. The final deliver of my vehicle needs more attention. I had Staff was friendly and helpful. The work done on my car was done well and as promised. The final deliver of my vehicle needs more attention. I had to go find my car in the parking lot. No one went over with me the work done on my car. More
by jj
March 04, 2015
Routine service Andrew answered all my questions. Antonio helped me with adjusting the bass on my audio system. Everyone is always helpful and knowledgable. Nice w Andrew answered all my questions. Antonio helped me with adjusting the bass on my audio system. Everyone is always helpful and knowledgable. Nice waiting area. More
by csalonit
Employees Worked With
Andrew Wilson, Antonio Elenes
January 15, 2015
Friendly service Service was quick and friendly. Maybe a bit pricey for just an oil change and air filter change. Love my Subarus and the dealership has been very he Service was quick and friendly. Maybe a bit pricey for just an oil change and air filter change. Love my Subarus and the dealership has been very helpful. More
by spetlews
January 09, 2015
not fast but otherwise great, and dog friendly This dog friendly service dept wins my business. They're busy and even having an appointment doesn't save you from a wait. But you can bring a dog int This dog friendly service dept wins my business. They're busy and even having an appointment doesn't save you from a wait. But you can bring a dog into their waiting area which is pretty cool. Everyone is friendly & helpful and I really trust their work. Keep in mind that when your car is finished and you have your paperwork for the cashier, you aren't necessary finished waiting. .. More
by xtrekker
November 13, 2014
Service at Lithia Subaru of Fresno Love the ability to schedule appointments online. Service was waiting for me and took good care of me and my car. After servicing my car, Jacbo sat do Love the ability to schedule appointments online. Service was waiting for me and took good care of me and my car. After servicing my car, Jacbo sat down with me and went over everything they did. Very friendly and professional staff. I saw inside the service department area. Service bay areas were very neat and clean. Gives great confidence that they really care about you and your car. More
by Keith in Fresno
Employees Worked With
September 03, 2014
Friendly Service Scheduled a time and date and wasn't able to make it. Service worker called and kindly rescheduled. Friendly staff while I was there with complimentar Scheduled a time and date and wasn't able to make it. Service worker called and kindly rescheduled. Friendly staff while I was there with complimentary donuts and coffee! More
by sbliatout
July 25, 2014
Outstanding customer service from the service department I only have 3000 miles on my new Impreza Sport Wagon and I've already had three tires replaced due to road hazards (nails and tree branches). I purcha I only have 3000 miles on my new Impreza Sport Wagon and I've already had three tires replaced due to road hazards (nails and tree branches). I purchased my new care from Capital Subaru in San Jose but live closer to Fresno. Even though these dealerships are independent franchises Lithia went out of their way to support my needs. No hassle, great service and they even had their duty driver drop my wife and I off at Costco and picked us up when they were done. They replaced two tires and did my first oil change and it didn't cost me a dime. Best price ever...!!! I"ve used the service department twice now and am very pleased with Lithia. They have my business from now on for sure. More
by tyett
Employees Worked With
Andrew
February 01, 2014
First of all my salesman was awesome (Chris Nielsen) he helped me buy a car for my wife and son on the same day and worked very hard to make a very complicated deal very easy for me. I'm not impressed at a helped me buy a car for my wife and son on the same day and worked very hard to make a very complicated deal very easy for me. I'm not impressed at all with the service dept. I have had two Subarus serviced here and had to bring the cars back every time for very basic, obvious things. I had the timing belt changed on my 2004 legacy but when I got it home the drive belt was installed incorrectly so rather than drive it back I had to fix it myself so as to not cause damage while returning to Lithia Subaru. This may not seem like much but when you have them do such an important job and see simple, stupid mistakes you wonder what else they may have missed. This kind of damaged my confidence in Lithia service but I figured I would give them another chance when we bought or 2009 Impreza. I brought it in for an oil change and they informed me that there was a recall on the emission program in the ECU so I had them take care of it. When I picked up the car it idled rough and almost stalled every time I stopped at a light. I had to bring it back two more times, the second time the mechanic got in the car with me to test drive it, before we left the parking lot it was immediately obvious to him that it wasn't running right and he said he must have forgot to run it at idle long enough for the computer to recalibrate. But this was the second time I brought it back after the original service!!!! It seems to me that if they had any type of quality control system in place all of my problems would have been caught before leaving the shop!!!! I'm just about to my 60000 mile service but I don't care if I have to drive a hundred miles and get a hotel, I won't be taking my cars back to Lithia Subaru!!! More
by mdodt65
Employees Worked With
I dont remember service managers name
