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Lithia Subaru of Fresno - Service Center

Fresno, CA

4.9
377 Reviews

378 Reviews of Lithia Subaru of Fresno - Service Center

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November 14, 2024

Service is excellent and the staff are always pleasant. I have never had a negative experience and this is our second Legacy. Recently came in for the regular maintenance appointment. While there I aske More

by delkbeverly
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Kirby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lithia Subaru of Fresno responded

Delkbeverly, we really appreciate your great feedback! Our team is available should you require any extra help.

November 12, 2024

My car has been in service 11 days waiting for a part. You ask me about my experience as if you have completed with my car. It was supposed to be a 2 day delivery date for the part. I’m glad you gave me t More

by Riccooley54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t see his name
Nov 18, 2024 -

Lithia Subaru of Fresno responded

Riccooley54, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (559) 438-6200 so we may assist you in moving forward towards a resolution.

Nov 18, 2024 -

Riccooley54 responded

It took a while to get this done. The part took over a week. Love that they gave us a loaner car. My wife loved the car a little too much. All seems good now

November 11, 2024

The staff at Lithia Subaru Fresno are always friendly and professional. I've spoken with folks from sales, service and financing and have always had a pleasant experience. More

by gonzales.jc73
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johathan Romero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lithia Subaru of Fresno responded

Gonzales.jc73, we really appreciate your great feedback! Our team is available should you require any extra help.

November 08, 2024

Everyone is so friendly and helpful. My appointments are always on time with the staff and are done within the stated time. Briefing is very friendly and thorough at check-in and upon co More

by watson4684
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Deorona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Correa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lithia Subaru of Fresno responded

Watson4684, thanks for your great revie Our team is available should you require any extra help. w, and for giving our dealership such a high star rating!

November 08, 2024

Service was quick and the people and staff were friendly. I highly recommend the always More

by Sweetdreamsnicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lithia Subaru of Fresno responded

Sweetdreamsnicole, we really appreciate your great feedback! Our team is available should you require any extra help.

November 07, 2024

I don’t dread coming to get a service because I know I’ll be helped and will be comfortable waiting in the guest area More

by Mireyaalyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Kirby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lithia Subaru of Fresno responded

Mireyaalyons, we really appreciate your great feedback! Our team is available should you require any extra help.

November 07, 2024

This dealership has great communication, are professionals, knowledgeable in what they do, and have good customer service skills. More

by Jeremy Saesee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jepson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lithia Subaru of Fresno responded

Jeremy Saesee, we really appreciate your great feedback! Our team is available should you require any extra help.

November 06, 2024

Easy check in. They kept me informed. They had a nice s waiting room and provided snacks. More

by connie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cortez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lithia Subaru of Fresno responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Connie. Thank you and we hope to see you again!

November 06, 2024

The service department was extremely helpful and nice, Juan the service technician and Joshua the help advisor did great. More

by jrmacias24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cortez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Lithia Subaru of Fresno responded

Jrmacias24, thank you for your high star rating. We're happy to see that your experience with us was excellent! Our team is available should you require any extra help.

November 06, 2024

I always receive thorough, prompt and friendly service at Lithia Subaru of Fresno. Thank you for affirming my choice to buy a Subaru! More

by Mar.si.lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Lithia Subaru of Fresno responded

Mar.si.lopez, we really appreciate your great feedback! Our team is available should you require any extra help.

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