Lithia Subaru of Fresno

I just want to test drive! WOW where do I sign Sunday morning with the family, shopping turn into the best car buying experience I've ever had. When we got to Lithia Subaru I just wanted to test dr Sunday morning with the family, shopping turn into the best car buying experience I've ever had. When we got to Lithia Subaru I just wanted to test drive two cars the WRX manual and cvt I asked if Victor Bravo was in but he out on a delivery, so they call him to tell him he had a customer waiting, but while I was waiting I was asked if I need anything and Victor was on his way. Once Victor showed up we test drove two cars and I love both, so I asked where do i sign! While I was going over number Victor was called away to help another customer. And then I was handed over to another sale person named Todd Harper long story short I didn't mind working with two sale men and Todd jumped in not missing a stride, he handled the paper work got may car washed and filled up my gas tank but what was really cool was my trade was in Madera and he drove me back to Madera to pick it up. And on delivery of the car Todd went over all the features of the car and showed me the dealership and where to take my car for service when needed. At the end I got bro hugs and hand shakes from the rest of the staff. I will be coming back for my next car when to time comes. More

A pleasant visit at Fresno Subaru Everything ran smoothly on my visit The TV appeared to not be accessible on that date There were only a few customers in the service area Everything ran smoothly on my visit The TV appeared to not be accessible on that date There were only a few customers in the service area More

Competent and Professional I had a pleasant experience purchasing a new 2015 Forrester from Lithia Subaru in Fresno. The salesman we worked with was Todd. He was friendly and co I had a pleasant experience purchasing a new 2015 Forrester from Lithia Subaru in Fresno. The salesman we worked with was Todd. He was friendly and competent. I felt like he listened to what we asked and gave us a fair deal. We were always treated respectfully. The finance person was likewise friendly and competent. He quickly solved problems when the office printer malfunctioned and got us done in a very efficient manner. All in all a pleasant car buying experience. More

just fine The steering wheel was still clean after the service. I didn't notice any grease or dirt stains on the running board from the mechanics shoes. And m The steering wheel was still clean after the service. I didn't notice any grease or dirt stains on the running board from the mechanics shoes. And my seat wasn't moved back or forward by the mechanic. More

small issues A few things to improve on, I know she's new but. Product knowledge needs work, over promised a couple things after the sale then did not do them, we A few things to improve on, I know she's new but. Product knowledge needs work, over promised a couple things after the sale then did not do them, we got it done,but don't say you'll do something over and over then not do it. Other than that she was very nice, glad we got her as a sales person. More

Simple It was a simple process with friendly associates. I was able to take my time and enjoy choosing my new Subaru Outback. All of my questions were answ It was a simple process with friendly associates. I was able to take my time and enjoy choosing my new Subaru Outback. All of my questions were answered. More

Emergency Service Repair The additional towing service we purchased when buying the car was invaluable. We live in a remote setting and in one tow it has paid for itself. Th The additional towing service we purchased when buying the car was invaluable. We live in a remote setting and in one tow it has paid for itself. The service was easy to use and very responsive Dealership service was acceptable. I had to call the dealership 3 times before getting a response. Each different service person I spoke with with very nice and courteous. The ability to get my vehicle in quickly with a determination with what was wrong and how long to fix it was very tedious. If it was not for my persistence I don't think my car would have been fixed that day. Once the car got in the garage it was fixed in a very short timeframe. I was expecting a little bit better service having purchased 3 new cars at this dealership over the last6-7 years. More

Routine visit, excellent service. Service scheduling on line was easy, check in efficient, waiting are very comfortable, work completed as promised. This was a good service department Service scheduling on line was easy, check in efficient, waiting are very comfortable, work completed as promised. This was a good service department experience. That makes them two for two. More

No pressure No hassle experience Friendly staff very helpful with my needs and expectations. The customer service was excellent and I was completely satisfied with all the services wi Friendly staff very helpful with my needs and expectations. The customer service was excellent and I was completely satisfied with all the services without any pressure. More

Best Japanese Car It's an excellent experience dealing with the staff, truly patient, friendly and accommodating. My husband is a car enthusiast and he knows what to lo It's an excellent experience dealing with the staff, truly patient, friendly and accommodating. My husband is a car enthusiast and he knows what to look for when it comes to car (price- wise to performance) I'm really impressed the way our detailed inquiries was handled in a very competent manner .That lead my husband to decide and purchased an STI 2015. Its not the sales talk that counts its their sincerity, & honest opinion On top of that an A+ for the excellent performance, safety features and competitive price of Subaru that exceed our expectation. More