Lithia Reno Subaru

I was directed to Reno Lithia Subaru through the COSTCO program. I wanted to drive a Subaru Impreza before buying, but none were available. As soon as one came in, Jonathan contacted me and after driving program. I wanted to drive a Subaru Impreza before buying, but none were available. As soon as one came in, Jonathan contacted me and after driving one that afternoon we signed paperwork to purchase. We had to await delivery, which finally took place 2.5 weeks later. That day, Jonathan texted me a photo of the car along with a message that it had arrived. We drove up that afternoon and took possession of the car. The people I dealt with were extremely friendly and helpful. There was no pressure to buy. The COSTCO program is clear cut and fair to all. After taking delivery I returned for the purchase and installation of accessories. At that time I had my first encounter with the service staff and was, again, quite pleased. While waiting for the service to be completed, on a very hot day (although in an air conditioned waiting room), Randy came through and asked if anyone wanted an ice cream bar. It was delicious and really hit the spot and Randy expressed gratitude to everyone in the waiting area for their business. What a pleasant surprise! A couple of days later I stopped at a fast food place well into the evening and the steering column locked up. I could not start the car. I ended up calling/texting Jonathan as I knew he was usually up late. I was very grateful that he responded quickly and the issue was resolved and I was on my way. Now that's service...when a salesman is willing to help after hours!!! Thus I am very pleased, to date, with my Reno Lithia Subaru encounters. I look forward to a continuing relationship with this dealership as the vehicle's recurring service comes due. More

My father bought a 2011 Forester and we said that we would be back to get me a car and we did go back on 7/6/2012. I bought a 2012 Legacy 2.5i from Palmer and we had a great experience! We were extrem would be back to get me a car and we did go back on 7/6/2012. I bought a 2012 Legacy 2.5i from Palmer and we had a great experience! We were extremely satisfied with our sales experience. More

I had the pleasure of dealing with Cynthia Roy at Reno Lithia Subaru. How refreshing to deal woman-to-woman when leasing a car. Her knowledge is well-rounded and she communicated it in a down-to-earth, un Lithia Subaru. How refreshing to deal woman-to-woman when leasing a car. Her knowledge is well-rounded and she communicated it in a down-to-earth, understandable manner. No high pressure! I feel that she did her best with price, keeping me and the dealership manager in the loop. Her customer service levels were outstanding, specifically in her returning phone calls and answering all my questions...even after my new Impreza was delivered! PS. My husband accompanied me throughout and was thoroughly impressed with Cynthia's knowledge. More

I enjoyed purchasing my second Subaru from this dealership. I can honestly say that there was no pressure and I felt very comfortable and relaxed when making my purchase...unlike other dealerships dealership. I can honestly say that there was no pressure and I felt very comfortable and relaxed when making my purchase...unlike other dealerships I've dealt with in the past. Both Mike and Dustin were very polite and professional. Mike was very knowledgeable about all the questions I had regarding the vehicles I was interested in. I was also very pleased with the way Dustin was able to handle my financing quickly and get me exactly where I wanted my payments to be, even better than I was expecting. I am very satisfied with this dealership and my experience will be shared. Thanks again for everything Subaru!! More

My husband and I decided that it was time to buy a new car because mine was not suitable for us anymore. We were really nervous about the whole process because we had heard really bad things about purchas car because mine was not suitable for us anymore. We were really nervous about the whole process because we had heard really bad things about purchasing your first car especially if you purchase a brand new car. We went to Subaru to look at the impress because in our research it seeme to be the best choice for our budget and desires. When we got there Dustin immediately helped us discuessed the car with us. He had one of the salesman find the only one they had on the lot for us to test drive! After the test drive we decided we had to have that car so we went into the office and discussed options. We were exceedingly pleased with how quickly the process of purchasing the car went and the ease of the whole experience! We loved the honestly that Dustin had. He never tried to Put in hidden fees or make us feel bad for our decisions. He was up front an honest about everything he told us and all of the pricing! Our car came in so much faster than we expected and we have been deriving it for about a month now and absolutely love it! I can honestly say we probably won't ever buy a car from anywhere else! More

Steven is awesome. Made buying a car really easy. I would definitly go back. He was really nice and he knew a lot about the cars. definitly go back. He was really nice and he knew a lot about the cars. More

We were not expecting a very pleasant car-buying experience, but were happily surprised by the respect and courtesy we were shown at Lithia Subaru, especially by our salesman Marshall. We had done experience, but were happily surprised by the respect and courtesy we were shown at Lithia Subaru, especially by our salesman Marshall. We had done our research on-line and felt like we got a good deal without a lot of hassles on our new Subaru Outback. We will recommend this dealership to all our family and friends. More

Marshall was recomended by several of my coworkers. They praised him very highly, and he lived up to that praise! He was very friendly and courteous, and even after the sale he contacts you multiple times t praised him very highly, and he lived up to that praise! He was very friendly and courteous, and even after the sale he contacts you multiple times to make sure you are very satisfied with your purchase. He always gives you a sense of welcomeness so there is never a hesitation to contact him about issues or questions you may have. I will recommend him to all of my friends and family! More

Having not purchased a vehicle in quite awhile, Lithia Reno Subaru was recommended to us by our son-in-law. Marshall Mendez greeted us as we arrived and that began a very pleasant exchange. We were able Reno Subaru was recommended to us by our son-in-law. Marshall Mendez greeted us as we arrived and that began a very pleasant exchange. We were able to inform Marshall of our need for a 2011 Legacy Subaru. We had done our homework on the internet and were confident of what we were looking for, model, year, extras, price, mileage, etc. Marshall was able to show us the car we were looking for! We took a test drive and decided that we wanted to purchase the car. My husband was very impressed by Marshall's knowledge of the product, clear explanations, and a very pleasant and professional manner. We decided on what we wanted to offer and Marshall presented our offer. We did negotiate on our original offer and were able to arrive at a price that was satisfactory to all parties. The experience with Marshall totally contradicted the stereotyping of the pushy car salesman. We would definitely recommended Marshall to any of our friends who may be purchasing a car. Give Marshall a try!! He is a good guy!! More

Marshall Mendez was the most respectful and well organized person i encountered at Lithia of Reno. As a first time buyer, he didn't try to screw me over with high interest rates and large down payme organized person i encountered at Lithia of Reno. As a first time buyer, he didn't try to screw me over with high interest rates and large down payments. I ended up with a fantastic deal that i would have never gotten at any other dealership. Marshall took his time to make sure everything was all right and accurate so i could get the best deal possible. He even went out of his way to show me every car at all their lots until we found the car that i wanted. When it came down to showing proof of residency he took me to my apartment and patiently waited till i found the right documents. I don't know any sales representative that would even think of doing that. Marshall showed the enthusiasm that every person should have when trying to persuade a customer to buy a car.Not one time did he want to take advantage of me because i was young and unfamiliar with financing a car. i would recommend Marshall to anybody that would need a new car or used car.I guarantee that Marshall would treat anybody with courtesy and respect. More