Lithia Nissan of Eugene

I wouldn't give them any stars if that was an option. came from central Oregon to get a used pickup they had, we did a test drive for a short bit and then decided to make the purchase. we left and on our came from central Oregon to get a used pickup they had, we did a test drive for a short bit and then decided to make the purchase. we left and on our way home the truck wouldn't hold oil pressure, went back and the manager promised to "take care of us" and if the problem continued to let him know. on our way home the check engine light came on and when we spoke to the manager he "called" the dealership in bend and they proceeded to tell us there was nothing they could do. we have 4 children and are out quit a bit of money. I am very frustrated with how they managed this. More

The sales people are great! The parts department is great! The service department is the worst I have ever dealt with. We purchased two brand new vehicles there and I will neve The parts department is great! The service department is the worst I have ever dealt with. We purchased two brand new vehicles there and I will never step foot in there again because of the service department. Twice now we have made appointments and twice we have sat for hours, waiting for our car to even be moved into the building. They usually have some lame excuses why they haven’t even moved your vehicle. We brought in once for an oil change and sat for 5 hrs only to find they had not even began to do the oil change. We got our keys back and went elsewhere. One of our brand new vehicles had a tire that was “out of round”. We had to deal with the service dept to have the tire replaced. It has been a year and still no new tire. They always have an excuse and it is never their fault. We will NEVER purchase another vehicle from Lithia Nissan due to the service dept. More

When we dropped our 2024 Leaf for a computer recall we were presented with a major list of strongly suggested maintenance needs coming to over a $1000! I was shocked a basically new vehicle would need th were presented with a major list of strongly suggested maintenance needs coming to over a $1000! I was shocked a basically new vehicle would need that much work not under warranty. My suspicions were heightened went I recognized a $200 maintinance for the EVAC system which is for gasoline vapor recycling, since the LEAF is an EV there is no EVAC! I then realized the entire list of repairs were basically bogus and not due or necessary. Sadly I believe many nervous owners would agree to this $1000 of unnecessary maintenance. More

it was k experience just watch the sales on warranty you may be able to get the same warranty threw the lender & be wayyyyy cheaper:)))) may be able to get the same warranty threw the lender & be wayyyyy cheaper:)))) More

James and Jesse are great! ! Straightforward and personable. They made an initial stressful situation not stressful. We purchased 2 vehicles from them this year and will certain ! Straightforward and personable. They made an initial stressful situation not stressful. We purchased 2 vehicles from them this year and will certainly be returning for our next one! Highly recommend! More

Sergio Bazquez, the most amazing young man, our car died and we half to have a car for appointments. Our credit is all messed up, and this young man found us a beautiful car. He had everything together and and we half to have a car for appointments. Our credit is all messed up, and this young man found us a beautiful car. He had everything together and in less than 24hours we are home with a beautiful used car. So if you need a vehicle go talk to Sergio, and you will be very pleased. Thank you Sergio! More