Lithia Kia of Anchorage

Wrong date. I went online and scheduled on oil change for last Wednesday for our Kia Soul. Or at least I thought I had. Actually I'd scheduled it for the 8th of A I went online and scheduled on oil change for last Wednesday for our Kia Soul. Or at least I thought I had. Actually I'd scheduled it for the 8th of August. Still I showed up and they squeezed me in. It was done before they said it would be and I could go on about my day uninterrupted. More

Excellent Customer Sevrice Service department and sales department are both very friendly and accommodating. Every time I bring my car in, it is a pleasant experience.I never h Service department and sales department are both very friendly and accommodating. Every time I bring my car in, it is a pleasant experience.I never have to wait long and my service rep is always on top of his game for recalls and upkeep on my car. More

Great service Jake and Elizabeth are the best. They have helped me out many times and I appreciate their service. Any questions that I have are answered quickly so Jake and Elizabeth are the best. They have helped me out many times and I appreciate their service. Any questions that I have are answered quickly so I know what is going on with my car. More

Great Service We went in for an oil change and everything was great. The work was done quickly and the service was great. Wouldn’t go anywhere else! We went in for an oil change and everything was great. The work was done quickly and the service was great. Wouldn’t go anywhere else! More

helping They help me out alot made sure i need anything they even helped out with kid and talk with us service was good to me They help me out alot made sure i need anything they even helped out with kid and talk with us service was good to me More

Jake at the service desk Jake was so helpful and pleasant and was able to get my car in to do the necessary repair in a timely manner. I appreciated the service., Jake was so helpful and pleasant and was able to get my car in to do the necessary repair in a timely manner. I appreciated the service., More

Elizabeth is a ROCKSTAR!!!!!! Elizabeth in the service department was AWESOME!!!! Very friendly and helpful. In my book, she deserves 5 stars. We appreciated how she and the servic Elizabeth in the service department was AWESOME!!!! Very friendly and helpful. In my book, she deserves 5 stars. We appreciated how she and the service dept manager got all of our issues taken care of. More

Kia of Anchorage is phenomenal Whole staff from management to service was very professional and helpful, kia in anchorage is the go to dealership hands down. Great great great staff Whole staff from management to service was very professional and helpful, kia in anchorage is the go to dealership hands down. Great great great staff! Mosis gonzales knows his stuff fyi More

thank you Thank you guys for taking care of my car. I had a small leak in my tire which could turn into a bad tire. the guys found it & fixed it. You're all a Thank you guys for taking care of my car. I had a small leak in my tire which could turn into a bad tire. the guys found it & fixed it. You're all awesome!! More

Worst Dealership Ever The worst dealership I have ever dealt with! It started back in 2I purchased a new Sorento. I was over charged the exact amount that the next body st The worst dealership I have ever dealt with! It started back in 2I purchased a new Sorento. I was over charged the exact amount that the next body style upgrade would be. An honest mistake, maybe. But when I brought it to their attention I was told there was nothing they could do about it, that I would have to get a refund from Kia Finance because their finance manager screwed it up. Needless to say, after several months and lots of consternation, I did get a refund. Now to service. Couldn't make the Blue Tooth connection work. I was accused of being stupid (I am a Computer Engineer by trade). After several arguments they changed out the Audio System and all was OK. The Fob (Auto Start, Locks etc.) wouldn't work at any distance greater than 10 feet. Again given the runaround and finally they looked into it and found a loose wire on the receiving antenna. Had the vehicle in for regular service just before warranty expired and i was told ALL was OK. 2,000 miles later there is a terrible noise in the front brakes. Since I live 250 miles from the dealership I brought it to a local shop. The front disc brakes were worn to the point where they had to be replaced. Of course no warranty and couldn't drive it to the dealership, not safe. They offered NO compensation. Now I have received a recall notice. Again I live 250 miles away and tried to schedule this service for when I was in town. Can't do it, no Saturday Appointments available when I was going to be there and it didn't matter because I was told you can't get any real service on Saturdays anyway. I will NEVER set foot in this dealership again!!! BTW the Kia is a nice car it is just this dealership. More