Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Lithia Hyundai of Anchorage - Service Center
Anchorage, AK
934 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
934 Reviews of Lithia Hyundai of Anchorage - Service Center
Sort by
October 21, 2012
I have lifetime oil change from Lithia so we take our Jeep Commander we bought from Lithia Jeep to this Lithia Hyundai dealership d/t horrible experience with other lithia dept, i requested to check why Jeep Commander we bought from Lithia Jeep to this Lithia Hyundai dealership d/t horrible experience with other lithia dept, i requested to check why when I try to slow down for a complete stop, it chops. (I had my rear pinion leak under warranty to be done too). They were very nice to check then I was told I need my brake pads replaced. I asked them if it's possible since I have only 20,800's miles only. They said it is, so I agreed to have it done. After few hours, I called them to request my brake pads when i come p/up my car. Mr Villamor says ok, then after few minutes he called me and says they already threw it away, I asked them where, he says in the dumpster at the back. I told him that we will get it when I get there. When I came, my brake pads are ready for p/ up. I asked Mr Villamor what else he did, he said nothing else because it's not needed. No checking at the back or reconditioning of anything because he says "it's not needed so we didn't even touch them. He refused my payment because there's still under warranty that needs to be done-- my lift gate. How I wished he forwarned me not to not be surprised when I see my pads still in very good condition, it' s just that when rotors changed or resurfaced it needs replacement. ( but how can he say that when he knows they never changed or resurfaced mine?) Not till after 2 days when I found out that my brake pads are completely fine as confirmed by sears auto and Mida's and 2 other mechanics I know. They asked me if rotors were replaced, I said I was told not. Mida's confirmed to me the first time I showed them my pads that Hyundai Service just buffed my front rotors and not replaced. They also confirmed that those brake pads are from my Commander.I requested appt with Mr Benkert,GM who was very nice to see me in that afternoon, he listened and took notes. He was very professional and says he will get to the bottom of it. I also showed him the pads. After 2 days, I spoke with him again and says according to his people, front rotors were resurfaced so brake pads need to be changed too. Very good explanations that I wished was given to me the first time by Mr. Villamor. He also said, if I want I can ask my people. So I went back to Mida's and paid for a complete brake inspections. I was informed that the rear rotors are the ones giving me the pulsations and not the front, the front rotors were buffed at the front surface as evident by the back surface still with rust rings and rough. They were not reconditioned as claimed by Mr. Benkert. They even showed me the massive leakage on the front diffrential and transfer case that starts to leak. I have pictures of all these that I brought with me when I went to see Mr Benkert again. He was not as attentive as he was before, refused to see the pics I brought, refused to hear more what I have to say. He asked me what can they do to make things right. I asked him if they are charging me but he says "if you don't want to pay, then don't." I said It's not that I don't want to pay, I cannot pay for their deceitfulness and most of all, they didn't fix my problem. I requested them to include the leakage (that obviously has been there for awhile but not reported to me) to the open warranty work order but he strongly refused and says I have to pay my deductibles again, that he needs to open a new work order again. I said "Sir, I feel like you are doing this because you don't want me to come back here" He says "Yes Noemi, I don't want you to come back here anymore, sometimes we have to divorce when we don't need to see or talk to the person any more. Go somewhere else and never come back! There is no trust anymore" Yeah right, they broke the trust. He told me that he will write off my $100 deductible for the leaking pinion that they fixed and will cancel order for liftgate parts so I don't need to come back then he asked me to leave the store. See how this person reacted to the situation. I was deceived and lied to by his people and yet I was the one told to leave the store. Somehow, I understand him, it's very disappointing when his own people like Mr Villamor and the mechanic, lied to him when he is supposed to be trusting them and believe them. My message to the people ( esp. to female Asian clients): Beware of deceitfulness like this and make sure you don't tell and prove Mr .Benkert that his people lied to you and most of all to him, if you don't want to be treated like a garbage being told to leave the store and never come back. My message to Mr Benkert: Sir, you need to get workshop / training again on how to better deal with irate and dissatisfied clients. Don't be afraid of the truth, face the reality fairly and squarely. You will get better sleep if you treat people right and don't be scared to compromise once in a while to make everyone happy. FYI - your dealership rating is F as confirmed by BBB, make it better next time, it's never too late! More
by gavinoah
May 31, 2012
We live approximately 70 miles from the dealership. Yesterday, I was going into Anchorage for a doctor's appointmen, but I hoped to have some work done on our car while in town. I called the day prior Yesterday, I was going into Anchorage for a doctor's appointmen, but I hoped to have some work done on our car while in town. I called the day prior and Michael said he would do what he could to fit me in to the schedule. When I arrived, he did everything possible to get me in and out of there in minimal time. While I have had only good experiences with this dealership in the past,I was totally impressed with yesterday's experience. More
by tilghman
Employees Worked With
Michael (not sure on the spelling) in service dept
January 11, 2012
I own a 2008 Veracruz. When I first bought it I was so impressed with the sales people and the finance folks. It was the best experience buying a car my husband and I had ever had. We bought the lifetim impressed with the sales people and the finance folks. It was the best experience buying a car my husband and I had ever had. We bought the lifetime oil changes and a few more upgrades. Every time it was time for an oil change I would call and get right in for an APPOINTMENT. The fellas in the service Dept. at that time were hands down the best I have every dealt with. I am a female and have had some horrible experiences at dealerships. Never once did they treat me any differently due to my gender. Up until 6 months ago we were exceptionally satisfied with the service at Hyundai. I’ve had a few minor issues that were covered under warranty to include two door handles that just broke off the car. Well on or about 14 Nov. Another door handle just broke off…I was due for an oil change so I called to set an appointment and I was told they no longer set appointments for oil changes it was on a first come first serve basis. I was a bit shocked about that but understand that policies sometime change…I ask what time they open and I am told 8:00 am. So I get my butt there at 7:45 thinking I would be one of the first ones in line. Well when I walked in there were many folks in front of me for oil changes because they open the door at 7:00 for drop off. Hmm that would have been nice to been informed of that policy. Well I shared with the service advisor about my door handle…After my oil change that took almost 90 min he came to talk to me and informed me that the door handle would need to be ordered and then painted and that he would call me when it is in. This was no surprise to me since it has happened twice before I knew the drill. Then he proceeded to tell me that it wasn’t covered under warranty. I told him I had bumper to bumper coverage and it was covered just like the times before. He then proceeded to tell me that it happened due to negligence and pulling the door handle wrong? How does one pull the door handle wrong? I told him I wanted to speak to the manager. The manager came out and corrected this man and told him it was covered under my warranty. After a week I called to see if the part was in, I was informed the part never got ordered. The service guy said he would be right on it. So several weeks pass by, no phone call. I called on several occasions left a message…..No return call. Well I had my husband call on 9 Dec (three weeks after) and he was informed by the service advisor that it had been in since the 1st of Dec and he was planning to call him later that day. REALLY? He was told they would need to send it to paint and that I could come in the next day for the install. Well I get there only to find out they had not ordered the second piece of the handle. So again we wait for the part. The part comes in I get the call but I am now informed that the painter is out sick. So we wait until after Christmas I call back to and am told that the painter is still sick and he has a doctor’s note. So now it’s after the New Year. The excuse this time was the painter no longer works there…ARE YOU KIDDING ME! Finally on the 8th of Jan I take it to the dealership and they proceed to fix the door handle after 2 months of excuse after excuse. I bring it home only to discover it is not installed properly, it sticks open, And one of the door plugs were missing and not replaced when the repair was attempted. Finally today the 10th of Jan two months after the door handle falls off Its fixed but now have to wait for them to order the rubber seal in the door jam..l am disgusted with the customer service I have received. The quality is hideous. I have referred three people to this dealership based on the service I had received in the beginning, and they bought cars based on my recommendation. All have come back to me and shared the same disappointing story. In the past 6 months the service department has completely fallen apart. I am looking to trade my car in for a different brand. I will not recommend anyone purchase a vehicle from Lithia Hyundai. My husband just purchased a vehicle from Lithia Dodge and can’t say enough good things about the service. More
by CrystalG
Employees Worked With
Brennan Stewart/Villamor Madrid
May 18, 2010
every time i go to get an oil change it takes more than 2 hours to get it done. i just brang my car in cause the break lights are not turning off and the check engine light is on. i called 3 hours later to s hours to get it done. i just brang my car in cause the break lights are not turning off and the check engine light is on. i called 3 hours later to see how much longer it will take and they didnt even put it in the shop yet. if i knew that they would take this long i would bring it to another litha dealership and pray that they are not as slow as this one. i am thinking i never want a hyundia again casuse its one thing after another with this car. my girlfriend has a hyundia too and her esc off light is constantly on and everytime she trys to get off work to bring it in they tell her the same thing and the next morning the light is on again. if they dont know what they are doing they shouldnt have a shop and let the other litha sevice shops take care of it. i know when i go get my car the battery will be dead and thats another thing i have to pay for cause they cant take care of the car when they say they will. ive owned 3 brand new hyundias and this is the last one cause i would rather push a ford than deal with this another time. and i got 4 of my family members interested in hyundia and they bought one so i hope they aint going thru the same stuff i am. i am very disapointed in hyundia right now i would rather go and pay jiffy lube to do my oil change than to ever bring my car back to that shop. More
by khuydia
Employees Worked With
robbie
