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Lithia Hyundai of Anchorage

Anchorage, AK

Overview
Employees
Reviews
Vehicles
4.2
1,887 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,887 reviews

August 24, 2024

Extremely helpful! !!! Good communication ❤️ The woman who helped me, her name was Dana, give her kudos!! More

by DINOARKAYDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
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Aug 26, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback, Dino! We’re glad to hear that Dana was extremely helpful and communicated effectively throughout your visit. We’ll be sure to pass along your kudos to her. If there’s anything else you need, don’t hesitate to reach out. We look forward to seeing you again!

August 24, 2024

Walked up, was greater right away and assisted very well. No silly stuff and salesman was nice. More

by CALVINWILKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell, trudell
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Aug 26, 2024 -

Lithia Hyundai of Anchorage responded

It's wonderful to hear that you had a smooth and straightforward experience at Lithia Hyundai of Anchorage. We're glad you felt well taken care of and appreciated the no-nonsense approach from our team. Thanks for sharing your positive experience!

August 24, 2024

While they were able to get me in quickly, the communication with this service center is awful. They don't answer their phones or respond to texts or voicemails. I could only reach them with help More

by katelynb
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Decline to answer
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Aug 27, 2024 -

Lithia Hyundai of Anchorage responded

Katelyn, thank you for your feedback. It’s disappointing to hear about the communication challenges you experienced during your service visit. We understand how important timely updates and clear communication are in making the service process smooth and stress-free. I appreciate your feedback and would like the opportunity to make things right. Please reach out when you can. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

August 23, 2024

I have called multiple times to schedule service. I have attempted multiple times to schedule on website. All very bad interactions when I talked with someone. They tell me they will call me back More

by LELINDAB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
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Aug 27, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience, Lelinda. We’re deeply sorry to hear about the difficulties you’ve faced in trying to schedule service and the lack of follow-up. This is not the experience we want for our customers. Please reach out to us directly so we can address your concerns and work towards a resolution. Your feedback is important to us, and we want to make this right. Best, Moises Gonzalez - Service Manager - 907-762-5752

August 23, 2024

I don’t have any complaints. and you were polite any respectful!:):) vary satisfied thank you More

by Imark watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason HESS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Lithia Hyundai of Anchorage responded

It’s wonderful to hear from you, Imark! We’re delighted that you had a positive experience and found our team to be polite and respectful. Thank you for your kind words and satisfaction. If there’s anything more we can assist with, just let us know!

August 22, 2024

Very under staffed at this dealership. Good work was completed but so hard to get status and questions answered about their progress. More

by acoastiegirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
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Aug 23, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback. We're glad to hear the work was completed well, but we apologize for any inconvenience caused by our staffing issues and communication delays. We are working on improving this aspect of our service. If you have further questions or concerns, please reach out to us directly. Best, Moises Gonzalez - Service Manager - 907-762-5752

August 17, 2024

Good service as always thanks your people are always easy to work with and very professional More

by danielg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayden Baker
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your positive review, Daniel! We’re glad to hear that you consistently receive good service and find our team at Lithia Hyundai of Anchorage easy to work with and professional. Your continued support means a lot to us. We look forward to serving you again!

August 16, 2024

Had an overheat issue and sent me down the road after my scheduled oil change. Didn’t have the time to check it. A week later broke down in a construction zone overheating. Cooled down and came there told t More

by TCAREW_2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dana Jo
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Aug 20, 2024 -

Lithia Hyundai of Anchorage responded

We apologize for the inconvenience and frustration you experienced with your vehicle. It's disappointing to hear about the breakdown and subsequent issues, especially given the distance from home. We are committed to resolving this matter as quickly as possible. Please reach out if you have any further questions or concerns during this process. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

August 15, 2024

Your service sucks. Can’t call a real person. U leave a message no returns calls. NEVER buy from u again. Hire more staff!!!!!!! More

by SHARONELLIS1951
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Lithia Hyundai of Anchorage responded

It's regrettable to hear about the frustration you've experienced with our service. We strive to provide timely and effective communication, so it's disappointing to hear we fell short. Please reach out directly so we can address your concerns promptly. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

August 14, 2024

We were frustrated that our service was going to take so long. Chistian was fabulous to make it happen so we could get to the airport!! More

by JAKINALASKA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience! We're glad Christian could assist and ensure you made it to the airport on time. We appreciate your patience and support at Lithia Hyundai of Anchorage. Safe travels!

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