Lithia Hyundai of Anchorage

No communication about the status of your vehicle throughout the day. Diagnosis report came back with filter needing to change but no call about it so I need to make another appointment to have it ch throughout the day. Diagnosis report came back with filter needing to change but no call about it so I need to make another appointment to have it changed. No one is there to answer the phone and texting the number given there is still no response. I am a unsatisfied customer. Poor communication More

I’ll start off with the fact that I bought my vehicle from this dealership roughly 3 years ago. My vehicle became due for a recall so I dropped my vehicle off to hopefully fix the issue with my vehicle n from this dealership roughly 3 years ago. My vehicle became due for a recall so I dropped my vehicle off to hopefully fix the issue with my vehicle not starting. After calling roughly 4 times, I was able to speak with Christian. I was told that the battery($300) would need to be replaced to be worked on further so we went ahead and agreed so the recall could be fixed. I picked my vehicle up this past week and to my surprise, my vehicle now had visible mold on my driver/passenger side floors and to both my front and back seat belts. Elizabeth, at the front desk, expressed her regret that this occurred and was able to have my vehicle detailed I was very thankful that something was done. She was very helpful and personable during the entire encounter. Lastly, I left the dealership after the cleaning and drove it south 2 hours to my apartment and let it sit for a few hours. When I came back out again to drive, it was unable to start(the same reason I originally dropped the vehicle off). Ultimately, I left my vehicle in my garage and took the shuttle back to Anchorage. I would like to shout out Blayke as he was the only one I could get ahold of through the process. He was beyond helpful and when he said he’d do something, he did it. More

I have been with Hyundai Lithia for 15 years! Their costumer service delivered great service! Never failed! Thank you for your quick and thorough service! Their costumer service delivered great service! Never failed! Thank you for your quick and thorough service! More

Eric was extremely helpful from the very beginning of our decision to purchase a new vehicle. Eric was upfront and welcoming with his vast knowledge of the vehicles we were focusing on. He was extremely frie decision to purchase a new vehicle. Eric was upfront and welcoming with his vast knowledge of the vehicles we were focusing on. He was extremely friendly and we couldn't have asked for a more kind and honest individual. We highly recommend this dealership and will continue to do business with them in the future. More

Service was wonderful. My time waiting was short. Price was lower than expected. Thank you Hyundai! My time waiting was short. Price was lower than expected. Thank you Hyundai! More

Some departments at this dealership needs to be improved specially the sales deparment. I had a very unpleasant experience but a the end I got a new car for my son and that was my main goal and I called to specially the sales deparment. I had a very unpleasant experience but a the end I got a new car for my son and that was my main goal and I called to have some kind of help and Blayke picked up the phone and helped to get this right I am still waiting for the results but I am happy for his help . My wife and I are thinking about getting a new car in a few months but we have to think twice before getting into the sales department again. Parts department the guy sitting in the chair the whole day is rude he has 0 customer vice service skills I askedfor key replacementcost estimate y he show 0 interest in what I was asking him. But the SERVICE department was a TOTAL different experience, my car's oil pan somehow was damage when oil change was done a the dealership, so I took the car back and Christian Diaz a very nice and professional advisor was a the customer service desk and I explained him my case and he was empathic and took care of the issue. Honestly he deserves a 5 stars for his outstanding customer service skills, the five stars given to the dealership is because of his department and him. Thank you Lithia Hyundai for having great employees like this young man. Christian thank you so much for your help, you are helping this dealership very well to keeping me as a customer and I am sure is not just me. Keep doing a great job. More

Friendly people. They explain and show us what we really need. Transaction came smooth and fast. We went for test drive and we took the car home. They explain and show us what we really need. Transaction came smooth and fast. We went for test drive and we took the car home. More

The dealership was very helpful and kind. They even had use do a test drive which was really good. When we couldn't afford one of the cars, they had us get one for lower price and almost same They even had use do a test drive which was really good. When we couldn't afford one of the cars, they had us get one for lower price and almost same kind as the first car. Very helpful and Lind service, even the manager was great. More

Dishonest and rude people. I send an email asking if I can get a discount on a car on their lot. I received an email if I come in person and ready to sign they would discount I send an email asking if I can get a discount on a car on their lot. I received an email if I come in person and ready to sign they would discount it. I spent more than two hours to find out their offered price is higher than advertised one. Sales manager was very rude in his response to my email. More

This dealership's service department loaner was a new, well tended vehicle that allowed me to fully appreciate and know what I wanted to upgrade my older Hyundai. The GM and Finance guy were excellent wit well tended vehicle that allowed me to fully appreciate and know what I wanted to upgrade my older Hyundai. The GM and Finance guy were excellent with getting me through the process of purchasing my first new vehicle. I appreciate all the personal attention. More