Lithia Honda in Medford - Service Center

Brandon Smith, is the best service desk person we have ever had the pleasure to work with ANYWHERE. We both walked away satisfied and surprised that we so completely satisfied by this young man's service. ever had the pleasure to work with ANYWHERE. We both walked away satisfied and surprised that we so completely satisfied by this young man's service. He is very professional More

Great customer service I have dealt with Lithia Honda since 2004 when I purchased my car. I have never had it servised anywhere else and have always been satisfied. I have dealt with Lithia Honda since 2004 when I purchased my car. I have never had it servised anywhere else and have always been satisfied. More

Oil change Great job, quick easy, very good service and reasonable price, my wife and I both drive Honda’s and we’re very happy with the whole staff! Great job, quick easy, very good service and reasonable price, my wife and I both drive Honda’s and we’re very happy with the whole staff! More

Always there for me. Love my service man Josh!!!! I have to take care of my car on my own because of my husband being ill and Josh has made it so easy to get the help I n Love my service man Josh!!!! I have to take care of my car on my own because of my husband being ill and Josh has made it so easy to get the help I need. Thank you Honda for Josh. More

The service was great, Cat checked me in and she very professional. The service was very quick and on point, overall, good experience for sure professional. The service was very quick and on point, overall, good experience for sure More

Great communication with Service Department Kat Lane was my service consultant, She kept me completely updated with progress and recommendations for my service visit. I was months too early for Kat Lane was my service consultant, She kept me completely updated with progress and recommendations for my service visit. I was months too early for the service so I could reschedule and put off that expense. I am retired, on a tight budget, and not car savvy, so I really appreciated being alerted that I could safely hold off on having the service. My 2004 Accord and I left happy with a new battery and windshield wipers. More

Wonderful Service Very impressed with your wonderful service from beginning to end. Have always used this service location and wouldn't go anywhere else. Everyone in Very impressed with your wonderful service from beginning to end. Have always used this service location and wouldn't go anywhere else. Everyone in the service dept is very knowledgeable. More

Arrogant service employee Took my car in for an oil change based on the timing noted on the sticker on my car. Was told by the employee (did not catch is name) that there was Took my car in for an oil change based on the timing noted on the sticker on my car. Was told by the employee (did not catch is name) that there was a 1.5 hour wait which is fine as it was a Saturday. After the 1.5 hour wait, the employee came to tell me that I did not have the mileage for the oil change. He arrogantly told me that the contract states the mileage requirement. When I asked why it took 1.5 hours to let me know, he responded that the odometer reading was done by the mechanic. I believe this is false because a reading is done when they take your keys and check the VIN number. When I complained about the wait, he said he could maybe push through the oil change i.e. another wait. i can understand if there is a policy but i thought he could at least offer to have the vehicle inspected for any issues as I believe that is part of the lifetime quarterly service paid for when I purchased the vehicle. Even if the inspection only is done with an oil change, after having me wait pointlessly for 1.5 hours, it would have shown some level of customer service. More

excellent service We receive excellent service every time we go for service at the Lithia service center in Medford OR I would recommend this service center to everyon We receive excellent service every time we go for service at the Lithia service center in Medford OR I would recommend this service center to everyone More