Lithia Honda in Medford - Service Center

Service to fix a leaking windshield following purchase. We dealt with several Service Department folks; Josh (not sure of his last name, sorry) Garad Stebbin, two courtesy drivers, the late afternoon shift We dealt with several Service Department folks; Josh (not sure of his last name, sorry) Garad Stebbin, two courtesy drivers, the late afternoon shift individuals on site when we went to pick up the car and other staff. Unfortunately, did not learn the name of the actual tech guy from the vendor of Tom's Auto who actually fixed the windshield seal but appreciated his work immensely. All the individuals we personally dealt with were skilled, fabulous and knowledgeable, and concerned the repair job was completed to service standards and our complete satisfaction. It was. Staff was communicative and listened to us and gave our concerns their attention. We felt well taken care of at every level and are so happy with Lithia Honda of Medford. More

good customer service Had noise under the hood which Josh had checked and found another shop had installed an engine mounting bracket upside down. Josh responsive to needs. Had noise under the hood which Josh had checked and found another shop had installed an engine mounting bracket upside down. Josh responsive to needs. More

Good service in for oil change, quick service. Walked around looking at new cars while waiting. Was done within 45 minutes at the most. There was zero hassle. in for oil change, quick service. Walked around looking at new cars while waiting. Was done within 45 minutes at the most. There was zero hassle. More

Just what I needed I came in for an oil change and got exactly that. The service representative answered my questions and was very helpful and curteous. Thank you I came in for an oil change and got exactly that. The service representative answered my questions and was very helpful and curteous. Thank you More

Oil change Everything was great I was just disappointed that they did not wash and vacuum my car. I thought that was something that was done at the dealership. Everything was great I was just disappointed that they did not wash and vacuum my car. I thought that was something that was done at the dealership. More

Quick and efficient They figured out the problem, addressed it and informed me of my options. They also advised me of what to watch for the next time. They figured out the problem, addressed it and informed me of my options. They also advised me of what to watch for the next time. More

General Maintenance I don't usually do reviews but I have to say that every time I have brought my car in for servicing here in the past few years they are always very ni I don't usually do reviews but I have to say that every time I have brought my car in for servicing here in the past few years they are always very nice and helpful and yesterday was no exception. Josh was wonderful and he was even able to get my car washed for me after I mentioned I'd tried to take it in earlier but the car wash was closed for maintenance. Also he was right on with the price he had estimated. I had a ride yesterday but he asked if I needed a ride which is definitely something I will keep in mind for the future. There is a nice waiting area so I usually just stay there for the quicker appointments. More

Service was fast and easy. This was my first time coming in for service and it was fast, comfortable, and pleasant. I bought lifetime oil changes, and didn't know what to expec This was my first time coming in for service and it was fast, comfortable, and pleasant. I bought lifetime oil changes, and didn't know what to expect. It was a pleasant experience, with no hassle and no pressure to spend more money on work, additives, etc. Thank you! More

Friendly and helpful staff and service I have always gotten great service and very friendly people. The wait area is clean. The only thing I would suggest would be to have donuts 🍩 or some I have always gotten great service and very friendly people. The wait area is clean. The only thing I would suggest would be to have donuts 🍩 or something similar to snack on while waiting More

Regular maintenance of my 2018 CRV Always Excellent. Josh Sparks is a superb professional Service Technician; he is personable, knowledgeable and always follows through with what he say Always Excellent. Josh Sparks is a superb professional Service Technician; he is personable, knowledgeable and always follows through with what he says he will do; i.e "we will call you when your service is done" - and he did in a very timely manner. For me he has always provided excellent customer service. Overall the Service Department is excellent. I called for an appointment several days before. I was given a specific day and time; and the department was ready for me when I arrived. My time was brief in completing the needed paperwork to conduct the service. When I picked up the vehicle the same service occurred. The car was ready, the paper work was completed, and the person handling the payment was friendly and courteous. I am sorry I do not remember her name; but she needs kudos as well. Thank you to all at Lithia Honda for great service! Bea Berry More