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Lithia Ford Idaho Falls

Idaho Falls, ID

4.0
638 Reviews
Trying to find the right dealership for all your automotive needs in the Blackfoot, ID area can be difficult. How do you compare? How does a dealer stand out? We believe that focusing on our customers is the way that we will stand out to everyone who walks through our doors. Whether you are here to buy a new Ford or a used vehicle, we have got you covered with outstanding inventories and a friendly and knowledgeable sales team. We even have some featured vehicles that might interest those bargain shoppers who are looking for the best value. Lithia Ford Idaho Falls, located at 980 West Broadway in Idaho Falls, ID, is not just about selling you a vehicle. We want to develop a long-lasting relationship with all our Rexburg, ID customers. We want to do that by offering you every service you could possibly want at a car dealership and we aim to do it very well.
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980 W Broadway St

Idaho Falls, ID

83402

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Showing 638 reviews

June 14, 2013

I have been looking for a couple months for a truck that I wanted. I have looked all over Idaho, Utah, and Oregon. I have looked in person and on the Internet, I waited until I found the truck I wanted. The More

by Fourthelittles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 12, 2013

It was great to work with Ray. He knew all about the car. He had experience and it showed. I have dealt with him before and he still has the same quality of a salesman. More

by Rbanz
Quality Of Work
Recommend Dealer
Yes
June 10, 2013

The staff have always been courteous and friendly. The staff also seem to genuinely want to help you. That is where the positive qualities end. The staff’s knowledge of their vehicle (at least the Focus) More

by zasseg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Several. I don't remember.
Jun 24, 2013 -

Lithia Ford Idaho Falls responded

While I am glad to hear that our staff was friendly and courteous, I want to personally apologize for your less than positive experience with our service department. This is not how we want our valued customers taken care of and our staff has been counseled appropriately. Would you be willing to speak with me directly, in more detail about your visit? Your business is extremely important to us and I would really like to address your concerns! You can contact me at (208) 525-8500. I look forward to speaking with you. Thank you, Ann-Michelle Jones, Customer Relations Manager

May 29, 2013

Randy Martin was a great salesman to work with. He was very knowledgeable about the products for sale and answered all our quiestions. I would definetly recommend Randy and this dealership! Thanks for th More

by tumany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Martin
May 29, 2013

My wife and I were interested in the Ford C-Max and Ford Escape. We met Randy Martin at the dealership. Randy was courteous from the very start and worked with us as if we were his only clients. He knew and More

by DenCon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Martin
May 29, 2013

I have been dealing with Randy Martin for quite sometime now. Begining with a Ford Edge lease in 2007. That lease was terminated with the death of my wife Sherry. The next was a 2008 F150 which I payed off More

by kinnep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Freund, Randy Martin
May 28, 2013

Jeff was very helpful helping us find the right car at a fare price I would recommend him to anyone. I needed to get a new car for work travel my 250 is very rough ridding and I have a bad back Jeff helped More

by fisherman4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 23, 2013

From the time that I shook hands with Ray, to ordering a new key from Tyrel, to the time I was finished getting a 1.99% rate with help from the General Sales Manager Steve the entire experience was amazing! More

by ramosjames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 23, 2013

Very well organized awesome staff . Great having people know there job and find us exactly what we wanted. Didn't take to long and explained everything in detail More

by Parkssally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Crnkovich
May 21, 2013

Tim was rude and very difficult to work with. I am very unsatisfied with the customer service from him and because of the way he treated me I am taking my business elsewhere. More

by Brandyfordflex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 04, 2013 -

Lithia Ford Idaho Falls responded

Brandy, I appreciate you bringing this to our attention. I would like to apologize for your unsatisfactory experience at our store. This is certainly not how we want our customers treated. Would you be willing to speak with me directly, in more detail, so that I can address your concerns with Tim. I appreciate your input and would be happy to speak with you. I can be reached at (208) 525-8500.Thank you, Ann-Michelle Jones, Customer Relations Manager

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