Back

Lithia Ford Fresno

Fresno, CA

4.6
307 Reviews

195 E Auto Center Drive

Fresno, CA

93710

Directions

By Type

307 Reviews of Lithia Ford Fresno

December 11, 2019

My car and I are both happy A very positive experience! Jason treated me like an old friend. He was very professional and very kind. Josh explained what was done to my car in a l More

by calvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Rodriques, Josh
Dec 11, 2019 -

Lithia Ford Fresno responded

We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!

September 11, 2019

Good service When after Labor Day to change the oil got the car back within a reasonable amount of time. Oil change and service was again for a reasonable price si More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Urena
Sep 13, 2019 -

Lithia Ford Fresno responded

We are happy to hear that everything went quickly and to your satisfaction. We appreciate your recommendation, Paul!

September 07, 2019

OUTSTANDING SERVICE! We had outstanding service from Steve, Garry & Matt … Garry was out in the hot sun for hours with us & knew everything we asked him, so much knowle More

by Jo Jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Ash, Matthew Horning
Sep 09, 2019 -

Lithia Ford Fresno responded

Thank you, Jo Jo! We're glad you found our team to be so supportive.

August 20, 2019

Where's the service??? This dealership can't seem to get their service down right. Their online service reservation system does not work. The Service manager does not retu More

by FrankG20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
i did not want to disclose names on a survey. I will say i have had good service from Brandon in the past
Aug 21, 2019 -

Lithia Ford Fresno responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

June 12, 2019

Another bad experience Dropped off my truck for two warranty type items. Got a call neither one was covered so I elected to have them fix both items at $450.00 each. Upon re More

by D1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service David ?
Jun 12, 2019 -

Lithia Ford Fresno responded

Thank you for your feedback, D1234. A positive experience is our priority, so please reach out at (559) 777-6952 so we can address your concerns.

April 23, 2019

Great Service Received great service from Keith Miller. Had to have a recall taken care of and asked for my brakes to be serviced. Appreciate the excellent servic More

by zzzboys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Miller
Apr 24, 2019 -

Lithia Ford Fresno responded

We're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

April 10, 2019

Oil change and regular maintenance. I have used this dealership since purchasing my two vehicles. Personnel are very helpful. This month when I took my car for service, Hal was very help More

by chiwawa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hal, Jose Urbano
Apr 15, 2019 -

Lithia Ford Fresno responded

Thank you for the kind comments and review! We appreciate your business.

January 29, 2019

Great Service and quick I use to take my truck to Clovis Ford but I had a bad experience in the past so now I will try Lithia Ford More

by Cruz88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Puga
Feb 06, 2019 -

Lithia Ford Fresno responded

Thank you for considering us with your recent decision to make a switch. We look forward to proving ourselves when working with you. Thank you and have a great day!

November 20, 2018

Ooor service dept. Great sales dept but horrible service dept lately. Tried to have my car serviced but no one called me back. Took it to Hanford and had great service. More

by Ricnil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Bridges
July 28, 2018

Good service...but no follow up! I always bring my cars to Lithia for service, but on this visit I was told there would be follow up on a part I need for my car and I'm still waiting? More

by f150 guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Urena
...
18
...