Lithia Chrysler Jeep Dodge of Twin Falls - Service Center

Terrible Service I took my vehicle for an oil change and an alignment, they were very helpful and explained that it would take around an hour and a half or so, I was s I took my vehicle for an oil change and an alignment, they were very helpful and explained that it would take around an hour and a half or so, I was suppose to get a phone call when they were done but they never called back, so I show up around two and a half hours later. They explained that it was test driven and everything checked okay. I start driving home and noticed my car alignment was even worse than when I took it in, I drove right back and explained to the sales person that the car wasn't driving straight, and I also noticed 3 of my rims were scratched as if they got dropped or bumped, they had no damage since I took it to the car wash before taking it in and I just had cleaned the rims myself and saw no damage. I was pretty upset but the sales person explained that they would fix the rims and redo my alignment if I brought it in on the next Monday since it was Friday and they were closing. I had someone else take it in on that Monday, they talked to the same sales person but they were told that they weren't responsible for the rims since they didn't damaged them and they had to actually drive my car since they explained that the car was aligned but they had to agree after the drive that it wasn't. They refused to take responsibility for the rims and when we asked for our money back since the job they were asked to do wasn't done, they refused and explained I could only get in-store credit. Horrible service, never taking it in there again, I pretty much payed for a service that wasn't done right and on top of that I got my rims damaged. More

Great job Friendly people. Go above and beyond. Took me in on a day I was not scheduled and helped me with a flat tire as I was going on trip the following da Friendly people. Go above and beyond. Took me in on a day I was not scheduled and helped me with a flat tire as I was going on trip the following day. More

Friendly and Fast The best way to explain is to compare. I took a vehicle to Middlekoff and for an oil change. Service was slow and the employees seemed to be annoyed The best way to explain is to compare. I took a vehicle to Middlekoff and for an oil change. Service was slow and the employees seemed to be annoyed I was interrupting their quiet day. Environment was dirty and unkept. Lithia the staff is friendly, made me feel at home. Promt to help. Truck was done in a faster time than was expected. The environment was clean and comfortable.... Jeff More

Great people, great service! Was having car troubles and everyone was so helpful! Everyone wanted to get the problem fixed. I worked mostly with Greg and he was AWESOME!!!! Great Was having car troubles and everyone was so helpful! Everyone wanted to get the problem fixed. I worked mostly with Greg and he was AWESOME!!!! Great mechanics who know their job well! Thanks to him and everyone for keeping a positive attitude and getting things taken care of!! More

Good Visit Directly answered my questions on new radio hack vulnurability and complete a reprogram, were able to do an immediate service despite appearance the s Directly answered my questions on new radio hack vulnurability and complete a reprogram, were able to do an immediate service despite appearance the shop was busy. More

Great and Quick service Service was fast, and great. Staff are friendly and help where they can. I will continue to come to this service department and dealership. We have th Service was fast, and great. Staff are friendly and help where they can. I will continue to come to this service department and dealership. We have the lifetime oil which is a great deal. More

Good customer service Communication between management and service was marginal, shop was unaware of all service requirements and if parts were set aside. Service technicia Communication between management and service was marginal, shop was unaware of all service requirements and if parts were set aside. Service technician was professional and completed service properly. More

oil change very simple, very quick and done!! I gave this rating for the service because it is the best place I can afford right now. I purchased the Dodge from Lithia as my third vehicle from th I gave this rating for the service because it is the best place I can afford right now. I purchased the Dodge from Lithia as my third vehicle from the dealership. I will return there when I am ready for a new vehicle in three years. More

Amazing service department If I could give these people ten stars, I would. They earned them. We were driving from Oregon through Twin Falls with our 5th wheel on our way to New If I could give these people ten stars, I would. They earned them. We were driving from Oregon through Twin Falls with our 5th wheel on our way to New Mexico during early summer when the AC stopped working in our truck. Bad when in a few hours we would be driving in 90+ temps. We stopped at Lithia, fully expecting to not only have our trip delayed, but get our usual bad experience as with our own local Dodge dealership service department. They had us drop our trailer and bring it in right away for diagnostics...at about 1:30. We were blown away when, a couple hours later, they called us (we waited in our trailer across the street) and said it was fixed and ready to go. They explained why it was not the costly evaporator or clutch, which is what we anticipated. Instead...it was a refrigerant recharge to the tune of just over $100. Not only were these folks courteous and honest, they got us fixed and in our way in time to make our next campsite reservations in Moab. We are so impressed that when it comes time for a new truck, we would consider working with them...even though we live in the Portland area. That kind of good service isn't forgotten. Kudos, service department folks! More

Oil change My truck was Ready when they said it was going to be. Returned clean and ready to roll. Was happy that my requests were met and my questions answered My truck was Ready when they said it was going to be. Returned clean and ready to roll. Was happy that my requests were met and my questions answered correctly More