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Lithia Chrysler Jeep Dodge of Twin Falls - Service Center

Twin Falls, ID

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32 Reviews

32 Reviews of Lithia Chrysler Jeep Dodge of Twin Falls - Service Center

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May 19, 2024

Reanna Loveland is very helpful and professional. Answered all my questions and went above and beyond. I couldn’t have asked for a better experience. More

by Max Heil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reanna Loveland
May 20, 2024 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Max, we're so glad to know that Reanna provided you with such a great experience at Lithia Chrysler Jeep Dodge of Twin Falls. We appreciate your feedback and hope to see you again soon!

January 30, 2024

I didn't buy my vehicle there, so I can't comment on their sales team. I did contact them for service on my vehicle. My Jeep came with locking wheel bolts, but I didn't have the key and inquired as to More

by Cynthia
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Travis - Service Writer - Terrible Customer Service!
Feb 01, 2024 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Cynthia, I'm sorry to learn about your experience with our service department. We strive for excellence in all areas of customer interaction. I apologize for any frustration this may have caused. Your feedback is valuable as it helps us improve our services. If you're open to discussing this further, please reach out at your earliest convenience so that we can work towards a resolution together. Luc Hoang - Service Manager - 208-733-3033

September 07, 2023

We have been having our 2005 pt crusier serviced for several years and have received great service. We want to commend Dustin for all his help. During our latest visit we were quoted a price when we pic More

by ejeasterling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Sep 08, 2023 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Hello, Thank you for allowing us to serve you and your PT Cruiser. We appreciate your 5-star review. We will see you again next time.

June 22, 2022

Worst place to buy a car ever. I thought I was getting a good deal with warranties that cover everything and car was delivered with everything ready to sign. Took my car in for a r More

by tabathasmith2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brady Black
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennie Bradley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Guevara
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Horton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Leon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Hello Tabatha, Every customer who presents us an opportunity to earn their business deserves first-class treatment. Your experience is regrettable, and we would like the opportunity to learn from it to better serve future customers. When you are free, please contact me at the number below so we can discuss your experience in more detail. Joey Guevara 208-308-9259 General Sales Manager

June 06, 2022

I did not buy a car from Lithia so I cannot comment on that. I serviced my Jeep Cherokee there and their service and service manager were terrible and ripped me off in repair cost. Pay for the gas and d More

by J_helfman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennie Bradley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Horton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Hello, Thank you for taking the time to alert us of your concerns. Due to the current shortage of parts, some repairs may cost more than we are all used to, but I would like to assure you that our team strives to provide the best possible price to all of our valued customers, like yourself. i would be happy to speak with you regarding your experience and the pricing. Please feel free to reach out to me directly at your convenience. Luc Hoang 209-200-7045 Fixed Ops Manager

June 25, 2021

I just had my Jeep Wrangler serviced at Lithia Jeep and the service was outstanding. Service writers very friendly and very professional. Excellent customer service. I highly recommend Lithia Jeep in Twin More

by Buckeyes5747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt and Dustin in Service Dept.
Jun 30, 2021 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Richard Parker- Service Manager

March 15, 2021

The service agent took the time to keep me informed and made me feel welcome. Thank you for your time and help with my Jeep. More

by britton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennie Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Richard Parker- Service Manager

July 09, 2019

Getting ripped off Had Jeep towed in. They were told the problem with the Jeep and they said it was not that instead replaced a pcv valve. Took it back the Monday after More

by Ron stuck without a Jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Two Ricks
May 02, 2019

Horrible customer service Never buying a car or truck here again as they dont stand by warranty's that are on vehicles... 0 stars if I could go that low... dont recommend anyon More

by Horrible people
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick in the service department is a jerk and needs taught customer service
April 03, 2018

Horrible service, poor customer dealings They may be able to sell you a car, but their service department is a total RIPOFF! Avoid this dealership at ALL costs! They are unabashedly deceitfu More

by Craig Feldbaum
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ashley Lancaster
1
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