Lithia Chrysler Jeep Dodge of Twin Falls

They sold me a 2021 Chrysler Certified Pacifica that had supposedly been through a 125 point inspection. When I took possession I found two obvious broken components. The dealer refused to pay for the cost supposedly been through a 125 point inspection. When I took possession I found two obvious broken components. The dealer refused to pay for the cost I incurred to fix the components. They ignored my repeated communications. I have filed a complaint with the Consumer Protection Division of the Idaho Attorney General Office. More

Got me in the car I wanted Mark help me every step of the way made me feel comfortable way made me feel comfortable More

Searching for my new Jeep Gladiator led me to Lithia Jeep of Twin Falls, I inquired about a Jeep online and they reached out to me. Did the deal via text messaging, after agreeing on a price. Drove 300 mil of Twin Falls, I inquired about a Jeep online and they reached out to me. Did the deal via text messaging, after agreeing on a price. Drove 300 miles on a late Sunday afternoon to make the purchase. The staff stayed afterhours to finalize the deal and I drove home in a new Gladiator Jeep!!! My salesman Juan Castro, was very knowledgeable of the vehicle being purchase. Set up the Jeep App on my phone and went over all the things on the computer in the jeep. Did several follow ups with me. Excellent customer service. Well worth the drive to do business with Lithia in Twin Falls. They out performed the dealer in Nampa Idaho. If you are looking aa vehicle please give them a try. More

I didn't buy my vehicle there, so I can't comment on their sales team. I did contact them for service on my vehicle. My Jeep came with locking wheel bolts, but I didn't have the key and inquired as to their sales team. I did contact them for service on my vehicle. My Jeep came with locking wheel bolts, but I didn't have the key and inquired as to whether they could remove the bolts and replace them with non-locking ones or order a new key for me. Their service department told me they "aren't a tire shop", that I should "just call Les Schwab", and that if they could order new tire lock keys, "Everyone would do it and just steal all the tires." Do better Lithia! And yes, Les Schwab was happy to help me. More

Given these ongoing problems and the apparent lack of integrity in their dealings, I strongly recommend against choosing this dealership. If you value honesty and reliability in your car transactions, it integrity in their dealings, I strongly recommend against choosing this dealership. If you value honesty and reliability in your car transactions, it's wise to consider other options. More

We have been having our 2005 pt crusier serviced for several years and have received great service. We want to commend Dustin for all his help. During our latest visit we were quoted a price when we pic several years and have received great service. We want to commend Dustin for all his help. During our latest visit we were quoted a price when we picked up the ca car the priced had increased by $190.00. Dustin saw that the price mis quoted by a different person and corrected the price in our favor. EDWARD EASTERLING More

Promised a detail and it was not detailed. Thick dust all over inside vehicle. Spray all over around wheel wells. Very disappointed. Thick dust all over inside vehicle. Spray all over around wheel wells. Very disappointed. More

Worst place to buy a car ever. I thought I was getting a good deal with warranties that cover everything and car was delivered with everything ready to sign. Took my car in for a r I thought I was getting a good deal with warranties that cover everything and car was delivered with everything ready to sign. Took my car in for a repair was told warranty coved it 100%. I was excited then had to wait two months for the part. Scheduled the service and took it to their dealership in another town again to he told I was lied to and it would cost 1500 to fix it that my warranty would not cover anything and there was nothing they could do about the guy they hired lying to me and that he had done it to a lot of other people too. There was nothing they could do to fix it. I took my car somewhere else for the same repair for less than half the price. Definitely will never do business with them again and don’t recommend anyone else to them either. More

I did not buy a car from Lithia so I cannot comment on that. I serviced my Jeep Cherokee there and their service and service manager were terrible and ripped me off in repair cost. Pay for the gas and d that. I serviced my Jeep Cherokee there and their service and service manager were terrible and ripped me off in repair cost. Pay for the gas and drive to Larry Miller Dodge/Jeep in Boise for your service work. You will be way ahead of the game. More