Lithia Chrysler Jeep Dodge of Missoula

Very friendly in the service department always! Have always instantly greeted me and helped me. Have always instantly greeted me and helped me. More

Great people to work with! Chad was awesome and very good at his job! Walked out with a beautiful truck because of him and Matt! Chad was awesome and very good at his job! Walked out with a beautiful truck because of him and Matt! More

Generally they treat me well. However, this last visit highlighted some opportunities for improvement. 1. I called the Monday prior to the appointment (Thursday) to ask for a However, this last visit highlighted some opportunities for improvement. 1. I called the Monday prior to the appointment (Thursday) to ask for a reschedule as it was supposed to snow and I didn't want to drive my Challenger in adverse weather. I was prompted to leave a message, being told I would be called later to discuss my needs. I never received a call. 2. When I arrived they knew I was scheduled, but not what for. The online scheduling through the website apparently doesn't send all the details to the Service Center systems. This leads to confusion and frustration. Easy fix, but annoying. 3. The technician doing an oil change identified an issue after closing out my ticket. This resulted in a note being written on paperwork, not being submitted in the computer. If I hadn't caught the note I would not have scheduled future service which may have resulted in damage to my motor/transmission. Service Technicians either need to have a way to open a subsequent ticket after closing the original, reopen and update the original ticket, or assure they have completely documented everything prior to closing out the ticket. Justin did reach out and we discussed these issues, and he acknowledged the frustrations. Really, these are minor nits and I will bring my car back for future service. More

Greet as soon as coming in the business. .clean..willing to answer questions..let you know approximately time required for service. .clean..willing to answer questions..let you know approximately time required for service. More

Customer service is outstanding! Mike Mytte and Connor were very helpful and friendly. We would return when shopping for a vehicle. Mike Mytte and Connor were very helpful and friendly. We would return when shopping for a vehicle. More

I had a good experience at the Lithia service department getting the oil changed in my RAM truck! getting the oil changed in my RAM truck! More

Going in for service is always very convenient. Everyone is very helpful and friendly. Justin leads a great team there. Unfortunately, I forgot the name of the young man that helped me, but he demo Everyone is very helpful and friendly. Justin leads a great team there. Unfortunately, I forgot the name of the young man that helped me, but he demonstrated excellent customer service and was very helpful. Thanks Team Lithia!! More

Extremely helpful, great salesperson ,(Maddison) answered all questions I had. I left in a vehicle I wanted. Would definitely recommend to anyone. Thanks again. Love my Rubicon. answered all questions I had. I left in a vehicle I wanted. Would definitely recommend to anyone. Thanks again. Love my Rubicon. More

I was treated so well! They even drove my new vehicle to me! Super amazing people. They even drove my new vehicle to me! Super amazing people. More

All of the staff is very friendly and I always get great service. I would definitely recommend them service. I would definitely recommend them More