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Lithia Chrysler Jeep Dodge of Medford
Medford, OR
506 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 506 reviews
February 17, 2021
Needed warranty repair on my Ram 3500. Service department never answered the phone and took 5 days to return my call. I asked if they were too busy for my business, he said they were and hung up department never answered the phone and took 5 days to return my call. I asked if they were too busy for my business, he said they were and hung up the phone. Doesn't say much for their customer service. More
by andrew s.
Employees Worked With
Trevis Burns
February 10, 2021
Lying, slimey sales people. Will lie right to your face, pretend stuff they say is in writing, then hand you a bunch of papers that aren't crap and shuffle you out the door. Fake CarFax "verbal due to COVID pretend stuff they say is in writing, then hand you a bunch of papers that aren't crap and shuffle you out the door. Fake CarFax "verbal due to COVID" where the CSM lied! Luckily got the extended warranty. Unlucky...they can keep the vehicle indefinitely while I still have to make payments!!!! And your sales guy will just ghost you as well as the CSM unless you show up and spend hours in the lobby ... possibly telling people not to buy anything from these crooks! Gives you nothing for trade in. Crappy financing. Just awful awful experience all around. Avoid at all costs... or should I say...it'll cost you more money than anywhere else to buy a car here!!! More
by mark.newbre
Employees Worked With
Justin Godley, Britnay (internet), Brent (Sales), Ryan (Sales), Mav (Sales), Jeff Letendre, Robert Durkee, Steve Seus, Mike Haley, David Crofton, David Duggins, Jerald Mccurdy, Michael Vierra, Juan McGee
November 20, 2020
two of the sales staff michelle & josh offered me $ 1000 for my trade on line ,3 ethere dealers one [klamath lithia] offered us $ 3000- 5000 on line i'm not sure what they were trying to pull we like the du for my trade on line ,3 ethere dealers one [klamath lithia] offered us $ 3000- 5000 on line i'm not sure what they were trying to pull we like the durango better there but not that much i would give them a -5 but wont let me More
by schill2190
Employees Worked With
michelle, Joshua Kirkland
November 06, 2020
Everything was good until I signed the papers. I was told that it passed inspection but noticed it had a daytime running light was out and a blinker light on the same side. How could it pass with those light that it passed inspection but noticed it had a daytime running light was out and a blinker light on the same side. How could it pass with those lights being out. Also was told it had a oil change and it clearly did not. Then when I came to pick it up at the end of the day, because they had to detail it, I noticed a fresh door ding. When addressing this with the salesman he said that it was already there then offered to fill the cars gas tank for free. Idk about you but every car I have bought in the past came with a full tank as a courtesy for buying the car from them. On top of that the detail was pitiful. Be careful when purchasing a vehicle from lithia. This experience came from lithia dodge but have heard stories similar to this from many locations. More
by Grngrndr
Employees Worked With
David Duggins
July 17, 2020
Juan McGee was our salesman and did an amazing job. He worked with us, stayed late, came in on his day off, and worked to meet our needs. Davis Crofton was our finance manager and did an amazing job to pu worked with us, stayed late, came in on his day off, and worked to meet our needs. Davis Crofton was our finance manager and did an amazing job to put us in the vehicle within our budget. Hats off to Lithia CJD of Medford. I’ll definitely be back! More
by Audmelissa
Employees Worked With
David Crofton, Juan McGee
July 14, 2020
New truck purchase Juan McGee was very knowledgeable and made the car buying experience very pleasant, I have been coming to this dealership for the past eighteen years Juan McGee was very knowledgeable and made the car buying experience very pleasant, I have been coming to this dealership for the past eighteen years and will continue to do so. David Crofton in finance was excellent to work with. More
by Rblouie
Employees Worked With
David Crofton, Juan McGee
June 26, 2020
We purchased a used vehicle from this dealership. The salesman was great. The finance person was rude and dishonest. We were going to cancel the deal And leave but they brought in a different finance p salesman was great. The finance person was rude and dishonest. We were going to cancel the deal And leave but they brought in a different finance person who corrected the errors however sold us a gap policy that we were assured would be promptly refunded if we paid the vehicle off which we did 3 months later. After many, many phone calls, and 3 months time, we still have not received the refund. we have had to spend so much time on this, it is unacceptable. It feels like they want us to forget about it to avoid provide the refund. We have purchased several vehicles, new and used and this is the worst experience we have had. More
by Angie
Employees Worked With
Mike Haley, Jerald Mccurdy
June 19, 2020
Juan McGee did a great job. Pricing on the cars and the Juan McGee did a great job. Pricing on the cars and the trade in was fair, the buying process went easy, and I left with a great deal on my car. e Juan McGee did a great job. Pricing on the cars and the trade in was fair, the buying process went easy, and I left with a great deal on my car. excellent customer service. More
by Kaly
Employees Worked With
Juan McGee
May 15, 2020
Thank you Johnny and Lithia Dodge for a terrific experience and fair price! Johnny made this so easy and is fun to work with! You are the BEST! experience and fair price! Johnny made this so easy and is fun to work with! You are the BEST! More
by cvixensd1
Employees Worked With
Johnny Dowdy
February 14, 2020
We trusted the service department to fix our car and it ended up in worst shape then when we first brought it in. The touchscreen radio and GPS was broken while in there hands and they said it was “a coinc ended up in worst shape then when we first brought it in. The touchscreen radio and GPS was broken while in there hands and they said it was “a coincidence” and took no responsibility. It was a $20,000 car we bought only three months ago. We paid them hundreds of dollars and didn’t even receive a refund for the poor service we received. We eventually had to trade in the car because it was a lost cause and lost thousands of dollars. More
by adee33808
Employees Worked With
Jason Kreide
