Lithia Chrysler Jeep Dodge of Medford

5 STAR GIVEN BUT NOT EARNED I gave a 5 star because I think your service writer Paul deserves it. On the other hand I believe your service dept is really a 2.5 for service. I cal I gave a 5 star because I think your service writer Paul deserves it. On the other hand I believe your service dept is really a 2.5 for service. I called to make an apt for my 2014 Jeep Cherokee and could not get through but went to voicemail. 2 days later I got a call back and my apt was set 30 days out because the shop is to busy. I asked for a loaner and was told Lithia does not offer a car. I asked for a call back the day before my apt because it was so far out and was told Lithia does not call to remind you of your appt. When I brought my car in there were 15 cars in front of me with one service writer that was like a chicken with his head cut off running around. When I picked my car up 2 days later I played that same waiting game because they were to busy and when I asked if they wash the cars afterwards I was told Lithia does not do that. OK I understand your so busy that it does not matter to the company. I am putting my car up for sale and buying a car from a company that can fix it promptly when it breaks. Butler Auto Group keeps 80 cars on hand just for service customers and washes the cars afterwards. Paul was a great guy and deserves a Pat on the back but my car is a very important part of my daily life of getting to and from work and the down time if something happens to it because Lithia is to busy and does not think the customer is important enough to provide transportation for those long stays I would be screwed. More

Service appointment We have worked with Trevis Burns for all of our service needs. He is professional and provides quality, friendly, Knowledgeable, help to us every time We have worked with Trevis Burns for all of our service needs. He is professional and provides quality, friendly, Knowledgeable, help to us every time. More

service department review I receive fast courteous attention each time I visit to get my Jeep Latitude serviced. The shuttle driver is very courteous as well when I use her. A I receive fast courteous attention each time I visit to get my Jeep Latitude serviced. The shuttle driver is very courteous as well when I use her. All service is outlined on my receipt and recommendations are noted. More

employees your staff that I dealt with were great. Mike "Mav" Vierra your salesperson and Gwen Seifer, Finance supervisor, were both professional and Helpful. H your staff that I dealt with were great. Mike "Mav" Vierra your salesperson and Gwen Seifer, Finance supervisor, were both professional and Helpful. Highly recommend. More

Super happy with my new Jeep I love my new Jeep Renegade. The process was quick and easy. I feel like I got a great deal and my sales people were super helpful. I love my new Jeep Renegade. The process was quick and easy. I feel like I got a great deal and my sales people were super helpful. More

Kind and courteous. I purchased my Jeep Grand Cherokee in April, it's a fantastic car. The only issue I have is the shut off ignition when the vehicle comes to a stop.... I purchased my Jeep Grand Cherokee in April, it's a fantastic car. The only issue I have is the shut off ignition when the vehicle comes to a stop....I despise it! Jeep should give the owners the option if they want to disengage this. The service guys tried to contact Jeep to see if they could do this request for me, but we're not able to. Please hear me Jeep....customers would like the option and would like to decide if they would like it!!!! Thank You, Carla Willis More

Looking for a special model of the 2500 ram Salesman Howard Forte and finance was very helpful, we bought the truck over the phone sight unseen and everything was just like we wanted it. Salesman Howard Forte and finance was very helpful, we bought the truck over the phone sight unseen and everything was just like we wanted it. More

Excellent service!!! Great vehicles!! My salesman was Kendrick and I also worked with Jeff. I was not in good shape with my trade in but they worked with me and helped me find a reliable a My salesman was Kendrick and I also worked with Jeff. I was not in good shape with my trade in but they worked with me and helped me find a reliable and affordable car for me and my family! Thank You!!! More

Dealing with professional personal people was a pleasure. From the first associate we met all the through the entire process of buying the new vehicle, all were friendly, professional, helpful without being From the first associate we met all the through the entire process of buying the new vehicle, all were friendly, professional, helpful without being pushing. Would highly recommend thisddealership to everyone. Thanks for a great experience. More

Easy, Simple, Friendly. Logan, Angel, and Edward (finance) were each very helpful and friendly. They made what could have been a stressful event into one of fun and friendlin Logan, Angel, and Edward (finance) were each very helpful and friendly. They made what could have been a stressful event into one of fun and friendliness. More