Lithia Chrysler Jeep Dodge of Billings

Valve work on truck Done on time and and with in in price quote Happy with service.done.Will keep having my trucks serviced there as I have for the past 10 years Done on time and and with in in price quote Happy with service.done.Will keep having my trucks serviced there as I have for the past 10 years More

Recall and Oil Change I had a great experience when I brought my truck in and I needed an oil change but also had the recall that needed to be addressed on my vehicle. They I had a great experience when I brought my truck in and I needed an oil change but also had the recall that needed to be addressed on my vehicle. They got my truck in right away and were fast and very professional with all work done. More

Catastrophic engine failure We were visiting family out of state for Easter weekend when the motor failed in my old pickup! Daryl, in the service department, got me right in. We were visiting family out of state for Easter weekend when the motor failed in my old pickup! Daryl, in the service department, got me right in. The damage was catastrophic, repairs would be costly and far from time effective so Bryan found a couple pickups he thought might be to my liking, and in my price range. He nailed it! By the end of the day I had the keys to my new hot rod at a competitive price and received an impressive trade in value. All the paperwork was done and waiting for me to review and I felt well informed of every form I signed. By far the most pleasant car buying experience I’ve ever had, and considering the conditions leading to my purchase decision that’s quite a statement. More

Great Service! No hassle and treated us kindly! Gave us a good price on our trade-in. We worked with Charlie and were impressed by his knowledge plus he was fun and No hassle and treated us kindly! Gave us a good price on our trade-in. We worked with Charlie and were impressed by his knowledge plus he was fun and down to earth. We will be back! More

good service! good service. I had to write twenty five words for this review. In addition, good service costs a price and it is sometimes spendy at any dealership. good service. I had to write twenty five words for this review. In addition, good service costs a price and it is sometimes spendy at any dealership. No disrespect to the great staff there, have to pay the bills. More

Recall service Awesome experience..... got an appointment and they got everything done on time. Walked me thru each repair and also took care of 30,000 mile service Awesome experience..... got an appointment and they got everything done on time. Walked me thru each repair and also took care of 30,000 mile services More

I have the rating I did because the people in the service department always take great care of my Jeep. I know in advance what needs to be done and they keep me informed of the details. Above and beyond that department always take great care of my Jeep. I know in advance what needs to be done and they keep me informed of the details. Above and beyond that they bring me home and pick me up if the wait is longer because they are busy. I wouldn't take my Jeep anywhere else! More

Overcharges on mainenance Took my 2016 Jeep Wrangler in for it's 30k oil change. The service tech (DD) suggested I do the 30k maintenance. I agreed (my dumb mistake). Almost $1 Took my 2016 Jeep Wrangler in for it's 30k oil change. The service tech (DD) suggested I do the 30k maintenance. I agreed (my dumb mistake). Almost $1,200. In reviewing the invoice I noticed several up charges, for one Aerosol Brake Cleaner Part no: 68065196AA. Which sells for on the internet for $5.99. My total charge for Brake Cleaner was $174.05. Just a little bit of price gouging. I called several Dodge dealers in the area. I told them the invoice price and they were shocked, All the dealerships said $500 to $600 for a 30k. One dealership said they don't recommend the 30k because it is not needed. The official Mopar Website even list the 30K as Inspect transfer case fluid, Replace engine air cleaner filter, Replace air conditioning/cabin air filter. Change front and rear axle fluid if using your vehicle for police, taxi, fleet, off-road or frequent trailer towing. I was never asked if I used my vehicle for police, taxi, fleet, off-road or frequent trailer towing. Nothing about all the other maintenance they said needed to be done. I understand needing to make a profit but blatantly over charging customers is disgusting. More

Great experience with everything and everyone Everyone was extremely helpful and pleasant from start to finish. I contacted Michelle whom was extremely informative. Michael, Justice and Bryn w Everyone was extremely helpful and pleasant from start to finish. I contacted Michelle whom was extremely informative. Michael, Justice and Bryn were very helpful throughout process. More

Ease of Buying Cameron Swift was awesome to work with and dealt with my shenanigans with a grain of salt. Went above and beyond for me. Thanks! Cam! Cameron Swift was awesome to work with and dealt with my shenanigans with a grain of salt. Went above and beyond for me. Thanks! Cam! More