Lithia Chrysler Jeep Dodge Ram of Wasilla

WARNING - RUN AWAY FROM THIS DEALERSHIP! We would like to WARN the public about this dealership. Under NO circumstance, should another person be put through the lies, grief, hassle, disappoi We would like to WARN the public about this dealership. Under NO circumstance, should another person be put through the lies, grief, hassle, disappointment, frustration, time consuming, expense, sexist, shoddy and unprofessional experience that my husband and I have had to endure (and are still currently experiencing). We purchased a 2015 Jeep Cherokee Latitude with a 9 speed transmission. At the time of purchase and until the first oil change at the dealership, we loved the vehicle. The gas mileage was everything the window sticker said - and more! We commonly were able to achieve 28+ mpg on the highway. The trim package was also very nice. However, the service department took it upon their own initiative to download a new update to our vehicle without our knowledge or permission. Unfortunately, our vehicle was not suppose to have the P56 update (which was VIN specific and our vehicles VIN was NOT in the list, it was never suppose to have that update-per a representative at the (FCA) Fiat Chrysler Automobile). Our vehicle has not acted the same since. Our gas mileage has dropped by 5 miles per gallon, the transmission "clunks" and "struggles" to shift properly. Every now and then you can smell a hot waxy electrical odor. Despite the numerous trips to the dealership, nothing positive or productive has come about. The Jeep Resolution Team is all but a joke... Unfortunately, we are not laughing. Absolutely NO service after the sale. If you want to be spoken to with disrespectful tone and verbage - go to their service dept. As a woman, I find it unacceptable in this day and age to be spoken to like that. If you want to be ignored like my husband, try working with the upper management! We have been civil and polite despite the rudeness we both have encountered. I will not ever refer this dealership to anyone - ever. The 9 speed transmission is also in their Chrysler 200's We still have the screwed up 9 speed Latitude... I can pay out of pocket for tests, or drive to Anchorage to let another dealer look at it. How much more hassle and expense must we endure? So heed our advice, do NOT purchase a vehicle from this dealership. Find a reputable and honest dealership to patronize and we hope you have better luck than we have had. More

unprofessional My son bought a car from Willie told him I was looking for cat also but had bad credit he told me no problem they use alaska first I did all the paper My son bought a car from Willie told him I was looking for cat also but had bad credit he told me no problem they use alaska first I did all the paper work willie called my wife at work she have him her info he told me he would call me back in 20min that was 3 weeks ago I understand look getting the loan but not letting a customer know is very in professional I went down the block to kendal Ford and was approved with the same bank at a 7% rate I will till anyone I can to go to kendal Ford and stay away from your very unprofessional dealer ship More

New car and New car service Great team work, Willy was unable to finish our paperwork so Randy took over. They did not make us feel like an inconvenience. Thank you, Great team work, Willy was unable to finish our paperwork so Randy took over. They did not make us feel like an inconvenience. Thank you, More

LOVE my orange Crush Dodge Dart!! I love, love, love my new orange Dodge Dart! Thank you for the wonderful experience at your dealership Jim! My salesman John put up with me very well. I love, love, love my new orange Dodge Dart! Thank you for the wonderful experience at your dealership Jim! My salesman John put up with me very well...considering my picky taste and also making him let me ride in the back seat during my test drive so I could see if my kids would have enough room back there. :) Thank you all at Lithia Chrysler Jeep Dodge Ram of Wasilla!!! More

Great Job! I brought my truck in for service and they got it taken care of and delivered it back to my work. Thanks Team! Keep up the good work and I will keep b I brought my truck in for service and they got it taken care of and delivered it back to my work. Thanks Team! Keep up the good work and I will keep bringing my truck in for service. More

Oil change and tire rotation Super busy, still managed to get me in and out in a reasonable amount of time. So much better than Chevrolet of wasilla. Staff is very nice and kept Super busy, still managed to get me in and out in a reasonable amount of time. So much better than Chevrolet of wasilla. Staff is very nice and kept me informed. More

Service tech Very pleasant rep explained every thing work done when promised let me know what I didn't need and what serves was coming up follow up phone call was Very pleasant rep explained every thing work done when promised let me know what I didn't need and what serves was coming up follow up phone call was nice. Good job More

MADE ME AN OFFER i COULD NOT REFUSE The friendly staff ready to meet all my needs. They showed me the car I truly wanted, explained all of the options, found great financing! I walked ou The friendly staff ready to meet all my needs. They showed me the car I truly wanted, explained all of the options, found great financing! I walked out on air, with a smile and drove home in the car I wanted. More

Love everything about Lithia This is the most honest dealership I have ever dealt with. Even when I have simple request they accommodate with the upmost positive and happy attitud This is the most honest dealership I have ever dealt with. Even when I have simple request they accommodate with the upmost positive and happy attitude. More