Lithia Chrysler Jeep Dodge Ram of Grants Pass

Run don’t walk away from Lithia cdjr Grants Pass, worst almost car buying experience in 45 years, researched the vehicle and came in to test drive and really liked 2019 GMC 1500, Russ Dunham the salesman g almost car buying experience in 45 years, researched the vehicle and came in to test drive and really liked 2019 GMC 1500, Russ Dunham the salesman gave a great first impression but ended up being your stereotypical fast talking salesman, root issue was the NAV wasn’t working and mentioned really wanted that and it worked on there advertisement, I worked up a deal that was to our (dealer and myself) satisfaction, they ran my credit which is a hard pull and then was curious about a warranty no more than a year or two, finance came back with a 4 year $4,800 deal then a 3 year $3,800 deal and I said thanks but no thanks but before I sign what about the Navigation finance guy said that’s my problem after purchase and when I said “ what” I’m buying a $35,000 truck and have to go and immediately fork out $200-500? Said that’s kinda deal killer to which he said fine I’ll just wholesale the truck walked away and the salesman wasn’t even man enough to come back let me walk out and drive away. I honestly can’t understand how they can stay in business offering $15-18,000 off new cars, blowing off $4-5,000 on my deal but they stick it to you on those used car warranties, don’t waste your time on heading up to Roseburg at least that dealer has awesome reviews.I forgot to add I was there on a Saturday around noon and the showroom was quiet as crickets might be a sign your dealership needs help. More

It was a very bad experience. I will never buy anything from "Lithia" again. I bought 2 cars in a 2 year period from them, even with the over priced service plans they offered. Bu I will never buy anything from "Lithia" again. I bought 2 cars in a 2 year period from them, even with the over priced service plans they offered. But I will never again buy anything or even let them touch my cars because of the lack of basic car repair skills that Grants Pass Lithia offers. They did an oil change on the Maxima and did not even tighten the oil plug, leaked oil all the way to Brookings. I called the service department at Lithia and told them what happened and he laughed and said that "they probably didn't tighten the plug and that I could drive 2 hours back to their shop, for them to finish the job". The local mechanic tightened the oil drain plug, and topped off the fluids for free. If that is the kind of service Lithia provides, I can't trust anything Lithia anymore. More

I wish i can’t even give them one star because they are scam please people don’t buy any car from them they make everyone fool , we bought a car last year from them and they sold us for 70 k and its new ca scam please people don’t buy any car from them they make everyone fool , we bought a car last year from them and they sold us for 70 k and its new car and still have some issues we went there many times to fix but they never fix it they said we can’t fix this problem so we decided ,we can get another car now so we will trade this one when we trying to trade in they told us value of half of the price we bought last year ,why would we buy if we trade it for half of the price now they are saying they stop working with that company modification then why they sell it to us for higher price that is not worth it after driving, and the guy he was rude when we ask him for paperwork to get to see , very bad experience with them i don’t want write any review about anyone but it was something not fair. More

Bought a "certified" Jeep Grand Cherokee from Lithia Grants Pass in October. After driving the vehicle home, I started going through the vehicle as a new owner would do and found tons of dirt caked unde Grants Pass in October. After driving the vehicle home, I started going through the vehicle as a new owner would do and found tons of dirt caked under the engine covers, debris under the seats, basically anywhere you would have had to move something to get to. Took me hours to clean it up. And wait for this... THE PRIOR OWNER'S WALLET was still tucked in the cubby behind the gear shifter. I found it a couple days ago tucked up in there. I never used the cubby much and . If you think this review is spam, I can post pictures. There is no way the dealer could have done a "certified vehicle" inspection on this vehicle before sale or any inspection from what I now see. I would suspect they didn't even clean it until after I got there. The Jeep also had a TSB oil leak issue that was not taken care of and a prior accident that was not disclosed. When I bought it I was told any Lithia will cover the "Certified Warranty". Our local Litha in Klamath Falls gave me the 3rd degree when taking it in for the TSB oil/coolant drip issue questioning the certified warranties and discrediting the issues to the point I had to say something about it. I still isn't fixed. I will not deal with unprofessional staff. Not a good way to treat your local Disabled Veterans. Lithia bad. More

I recently purchased a Ram 1500 Limited. The care and consideration from sales, management thru to financing, was exemplary, I thank you all! The care and consideration from sales, management thru to financing, was exemplary, I thank you all! More

Wonderful new car buying experience! Russ was very attentive, answering all my questions including ones I didn.t know I had. Russ was very attentive, answering all my questions including ones I didn.t know I had. More

This dealership has no professional in their stuff, they are there not to help people but to charge tons of money and 2 to 3 hours job. This dealership charge close to 1000.00 USD to replace a thermostat in are there not to help people but to charge tons of money and 2 to 3 hours job. This dealership charge close to 1000.00 USD to replace a thermostat in my 2012 Dodge caravan. They come for approval for the work when customers is in panic and confused after breaking down instead for the advice what to be done to get on the road. My plan to visit my grandson came to halt, because they shafted me all the money I had to travel. Very unprofessional people, my advice please stay away and save your heartache. More

Beware of bait and switch. I thought and was told that the 2022 Ram 3500 I was buying was a Certified Pre-owned vehicle and would have the 7 year 100000 mile powertrain warrant I thought and was told that the 2022 Ram 3500 I was buying was a Certified Pre-owned vehicle and would have the 7 year 100000 mile powertrain warranty. Lithia could not sell the vehicle because there was Fiat/Chrysler America (FCA) recall notice for a heater grid relay. No problem I put down a deposit and waited for the recall to be completed. When it was completed I was notified and we went from New Mexico to Oregon to pickup the vehicle. After we started the paper work the salesman, Jason P. who did an excellent job, told me that the finance manager, LIAR Arron Gutierrez, just told him that the vehicle was no longer Certified Pre-owned because they had completed the heater grid recall after the certified inspection was completed so that voided the inspection. I fail to see how a FCA ordered recall, done by completed by Chrysler certified mechanics can change a the results of the :Lithia performed certified pre-owned inspection advertised as being from "nose to tail". Beware of the Lithia Bait and Switch and don't deal with the LIAR AKA Arron Gutierrez More

This dealer refuses to accept the extended warranty we purchased at Lithia Ford in Roseburg. Beyond furious. Need trailer wiring “turned on” for rear tow system- why is it not already functional?? They wa purchased at Lithia Ford in Roseburg. Beyond furious. Need trailer wiring “turned on” for rear tow system- why is it not already functional?? They want to charge over $300 for this. Will not be using them for ANYTHING. You lost a customer, that quick. More

Salesman Chase Laible is the the only person I will purchase a Car from. Even though He is over 2 and a half hours away. It is worth the drive to deal with such a honest and caring PERSON . Thank you C purchase a Car from. Even though He is over 2 and a half hours away. It is worth the drive to deal with such a honest and caring PERSON . Thank you Chase for being just yourself. Robert Palmer More