Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

I was not communicating well with your automated phone service and was connected with a human being within a short time after ending the call. I was then scheduled for service much sooner than the automat service and was connected with a human being within a short time after ending the call. I was then scheduled for service much sooner than the automated choice. At the dealership I was promptly greeted and guided thru the service process. I was provided a shuttle home and back which was appreciated. I was notified early afternoon my service was complete. This was an improvement from the past in which I am calling at 4:30 wondering if my service will be completed that day. Robert Montavlo was my service advisor who made my experience at Lithia much improved from the past. More

Service supervisor Robert Montalvo was great! He personally removed damaged part from my car, escorted me to parts department then warmly greeted me the next week when I arrived for repair. He sh He personally removed damaged part from my car, escorted me to parts department then warmly greeted me the next week when I arrived for repair. He showed me where to wait and repair completed in record time. More

Courteous staff, on time, professional. Service was completed as specified and team explained options available Service was completed as specified and team explained options available More

My service advisor was Robert and he went beyond to take care of me. Very pleasant to work with. You are lucky to have him on your team. Jon care of me. Very pleasant to work with. You are lucky to have him on your team. Jon More

The staff at the dealership always takes good care of me when I need service or just have questions. when I need service or just have questions. More

Very friendly, they were able to complete my repairs. Great communication! Thank you very much Great communication! Thank you very much More

Service was great! Really went above and beyond when it came to fixing my vehicle Really went above and beyond when it came to fixing my vehicle More

It’s difficult to make an appointment for an oil change through your systems. Requiring something to write in this survey is annoying. through your systems. Requiring something to write in this survey is annoying. More

For the first time ever I was actually impressed with the service department. I’m not sure what they changed but it is a world of difference and I felt like a valued customer. Manny was my advisor and was su service department. I’m not sure what they changed but it is a world of difference and I felt like a valued customer. Manny was my advisor and was super helpful courteous and professional. Thank you manny. The service manager was great too. Thank both of these guys for going above and beyond. Then there is the tech that did my service. Phenomenal job there too. Like I said the best service I have ever gotten at Lithia since I bought my truck there new in 2021. Thank you More

Awesome to work with your service term, quick hassle free great attitude Thank you so much Mike great attitude Thank you so much Mike More