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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

Overview
Reviews
Vehicles
4.6
687 Reviews
Call Dealership (509) 231-7066

7171 West Canal Dr

Kennewick, WA

99336

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Showing 687 reviews

December 04, 2024

Everyone is very nice, knowledgeable, and professional. They listen to what the customer has to say. More

by rrats963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Flores, John Hurwitz, Alana Ritchie, Donald Stephens, Edwin Perez
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Dec 06, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We appreciate your kind words! We strive to provide excellent customer service and value your feedback. Thank you for choosing our dealership. See you next time!

December 03, 2024

Check-in was smooth, quick and efficient. I was quoted time my Jeep would be done and it was spot on! More

by jsmeacostaJose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
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Dec 06, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're delighted to hear that your check-in experience was smooth and efficient at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! It's great to know we met the quoted time for your Jeep. Thanks for sharing this feedback with us!

November 23, 2024

Great service and comfortable waiting area to enjoy watching TV and a bottled water and popcorn! More

by mduncan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in sales department , Alana Ritchie
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Nov 26, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for stopping by to leave Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities a wonderful review! We were happy to have provided you with excellent service and a yummy snack! Come see us again soon!

November 23, 2024

Bert did an excellent job helping me with warranty work on my vehicle. He was very helpful. More

by shawngrandeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto Flores
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Nov 26, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for this positive rating, Shawn. As always, your business is greatly appreciated and we hope to have you back at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities for your next due service.

November 22, 2024

I purchased my 2022 Ram 3500 here and wouldn't go anywhere else for service. Oscar in the Service Department is great to work with and has the customer in mind at all times. More

by Oregonmikep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Nov 22, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for choosing Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to hear that Oscar and our service team have made such a positive impression. We look forward to continuing to serve your needs in the future!

November 20, 2024

It takes long time to repair and parts but it’s done,hope it little faster More

by Minam
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel soto
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Nov 25, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

If you're willing to speak with me, I would like to learn more about your visit in order to provide all customers with a five-star experience going forward. Please consider reaching out so we can talk this through together. Thank you, John Hileman - Service Manager - johnhileman@lithia.com

November 18, 2024

Clean dealership and offers a nice waiting area. Got my vehicle in for service right on time. More

by Lkayrogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Ritchie
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Nov 19, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for stopping by to leave Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities a wonderful review! We were happy to have provided you with excellent and efficient service. Come see us again soon!

November 17, 2024

Had my car towed in after it quit suddenly 67 miles away. Chrysler had all of the parts and repaired it the next day. More

by jerry_biron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Perez
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Nov 19, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Jerry, we're glad to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities was able to get your car back on the road quickly! Thanks for sharing your experience with us.

November 15, 2024

Bert was very good at keeping me informed of how the work was progressing on my truck. More

by dktway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert
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Nov 15, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for stopping by to leave Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities a wonderful review! We were happy to have provided you with excellent and efficient service. Come see us again soon!

November 09, 2024

Prefer to use dealership for oil changes. They ensure no overflow o when add new oil. Never have to take it back to check for a leak. More

by Wawineseller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontvremember
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Nov 12, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

It's great to hear that you trust Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities for your oil changes! We appreciate your feedback and look forward to serving you again.

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