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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

Overview
Reviews
Vehicles
4.6
784 Reviews
Call Dealership (509) 231-7066

7171 West Canal Dr

Kennewick, WA

99336

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Showing 784 reviews

May 09, 2025

Even though I didn’t buy my vehicle there, they have gone above and beyond trying to resolve my issues. They treat me like a friend! More

by ikeeppushinon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel Soto and John the service manager
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May 09, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're delighted to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities has made you feel welcome and supported. It's great knowing we could assist with your vehicle issues, even without a purchase! Thanks for sharing this feedback!

May 09, 2025

Service Department is getting better at communicating. Sales dept definitely did not give us the best deal and looking back we were overcharged for a used vehicle. Learning to trust the service department More

by jinesh1984
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar, Jose Rivera
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May 12, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Jinesh, we appreciate your feedback and are glad to hear that our service department is improving. At Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities, we're committed to providing the best experience possible and will take your comments into consideration for future improvements. Thank you for sharing!

May 04, 2025

Very experienced, helpful and friendly. Committed to satisfying the customer.. I would recommend them to anyone. More

by Ellyanko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Wenberg and Andrew Ortiz
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May 06, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Ellyanko, thank you for recommending Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to hear that our team provided a helpful and friendly experience. We appreciate your support!

May 03, 2025

The service department took care of my car and gave me a rental for 3 days at no charge Phil More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
May 09, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Phil, we appreciate the stellar review here at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities!

May 02, 2025

The service gentleman was great to work with. Very competent. Hope he stays a long time. More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron. Was 5 stars
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May 06, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We couldn’t ask for a better review. Thank you for your support, and please let us know how we can serve you in the future!

April 27, 2025

Communication on my concerns was excellent and they stood behind their work and made things right on previous work performed. Excellent Service More

by hoopshawley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Cervantes
Report | Print
Apr 29, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're delighted to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities provided excellent communication and service. Thank you for your feedback!

April 26, 2025

Overall, I highly recommend this service department to anyone looking for reliable and efficient support. More

by Anna M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Johannesen
Report | Print
Apr 28, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Anna, thank you for recommending our service department at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're glad to hear you found the support reliable and efficient.

April 25, 2025

Rob kept me updated throughout service on expected wait times and delays. Unfortunately they were shorthanded on techs but customer service was excellent. More

by Spedfabt1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
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Apr 28, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're glad to hear that Rob kept you informed and provided excellent customer service despite the staffing challenges at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. We appreciate your understanding and patience!

April 20, 2025

Service department needs to have more communication with client and update if work will not be done on time More

by axelyea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Cervantes
Report | Print
Apr 23, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Axelyea, thank you for your feedback. We understand the importance of clear communication and will work on improving this aspect to better serve our clients. If there's anything specific you'd like to discuss, please feel free to reach out. Thank you, John Hileman - Service Manager - johnhileman@lithia.com

April 16, 2025

The service writer was very helpful and the work was done on time. Very happy More

by Brian2430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Perez
Report | Print
Apr 18, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for the first-class rating from all of us at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We look forward to assisting you with your future sales and service needs. Until then, safe travels!

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