Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Your people in the house greeting room are delightfully gracious and helpful. I’ve never had a bad experience in there. Just know that I don’t think the mechanics out in the shops listen to their request gracious and helpful. I’ve never had a bad experience in there. Just know that I don’t think the mechanics out in the shops listen to their requests. I got my oil change, but the low tire pressure light was ignored and the request to replace the brace to hold the battery in place was ignored even though the brace was on the driver’s seat. I didn’t have the tools to do it myself. So my request was not followed through on by the mechanic. Not angry, just think they need to learn to listen to their requests folks inside. Perhaps a meeting of the two components of the service department would solve some problems before they become issues. Otherwise, I was delighted to get my service done more quickly than than I anticipated. More

Fast service, representative was very nice, informative every step of the way, great service easy appointments every step of the way, great service easy appointments More

This was the best experience buying a car. No gimmicks, no pressure, complete honesty and integrity. No gimmicks, no pressure, complete honesty and integrity. More

Rob was super friendly and helpful-both in the phone and in person. Much better experience than the first time! in person. Much better experience than the first time! More

I take my Jeep Cherokee Trailhawk in to get serviced with full synthetic oil change every 4 months..and they've always been great full synthetic oil change every 4 months..and they've always been great More

Excellent, knowledgeable and friendly service rep—Manuel. Timely service, service was done before I expected. Good communications. Timely service, service was done before I expected. Good communications. More

Service Department is getting better at communicating. Sales dept definitely did not give us the best deal and looking back we were overcharged for a used vehicle. Learning to trust the service department Sales dept definitely did not give us the best deal and looking back we were overcharged for a used vehicle. Learning to trust the service department as we go back more… More

It took too long for you to work on my Jeep . It sat in your yard for 4 days before you worked on it. I had to rent a car for 6 days. It sat in your yard for 4 days before you worked on it. I had to rent a car for 6 days. More

Even though I didn’t buy my vehicle there, they have gone above and beyond trying to resolve my issues. They treat me like a friend! above and beyond trying to resolve my issues. They treat me like a friend! More

Very experienced, helpful and friendly. Committed to satisfying the customer.. I would recommend them to anyone. Committed to satisfying the customer.. I would recommend them to anyone. More