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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

Overview
Reviews
Vehicles
4.7
853 Reviews
Call Dealership (509) 231-7066

7171 West Canal Dr

Kennewick, WA

99336

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Showing 853 reviews

October 31, 2025

Good service. Had truck done in the agreed upon time. Would use them again for other services. More

by MFM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Perez
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Oct 31, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for this kind review! It is great to hear that you were pleased with your experience and service here at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. We look forward to seeing you again in the future!

October 31, 2025

They team in the service department was awesome, especially Manuel Soto. He provided excellent customer care and service from start to finish. The technicians\mechanics did an amazing job and I'm ve More

by 60teresafreepons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel Soto , Alana Ritchie, Donald Stephens, Edwin Perez
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October 27, 2025

I do NOT like going to dealerships because I feel like salesmen are sometimes pushy. At Lithia, I definitely did not get that! Thanks to JR Hernandez (and Benjamin Villa) for treating us like 'family' and More

by Mahalo88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Villa, Catarino (JR) Hernandez
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Oct 27, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for sharing your feedback about JR and the team! It's great that you felt comfortable and respected throughout the process and that you experienced one of the best car buying visits. Thank you for choosing Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities and recommending our team! Enjoy your new car!

October 24, 2025

I buy new cars based on the service department which is greatly improved under new leadership.. More

by Hemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal
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Oct 27, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Hemi, thank you for taking the time to leave a 5-star review! We are happy that you are pleased with our services here at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities and it is great to hear that you have trust in our service department for information in all areas. We look forward to working with you in the future!

October 17, 2025

Courteous, professional and great. communication during my service appointment. Truck was completed on time with notification. More

by devernedunnum.509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manual Soto
Report | Print
Oct 18, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for sharing your positive feedback about our team! It was a pleasure to assist you here at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. We hope to see you again down the road!

October 16, 2025

Every vehicle I purchased from lithia has been great. I highly recommend going with lithia! More

by ESMiller81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Ritchie, Jesus Rivera, Donald Stephens, Edwin Perez, Andy Torres, Dan Martinez
Report | Print
Oct 17, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for the 5-star review! We appreciate your continuous business and we are always happy to get you back on the road in something you love. Until next time, safe travels!

October 12, 2025

Treated me with kindness and professionally, the service was timely! Would use again. Thank you! More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Ritchie, Donald Stephens, Edwin Perez
Report | Print
Oct 13, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you, Mark, for your 5-star review! It is great to hear that you were provided with everything we strive for with the kindness and professionalism of our team. We look forward to seeing you again in the future!

October 12, 2025

Michael stepped in and made this experience A#1. Im so so grateful for him. He is a tremendous asset to your crew!!! More

by susanellis509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ingram
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Oct 13, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Michael will be so thankful to read your excellent feedback, Susan! Thank you for choosing Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities!

October 11, 2025

Good service, but you try and tell your customers they need repairs that they don't need. Other wise. Not bad. More

by timeweaver22@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Ritchie, Donald Stephens, Edwin Perez
Report | Print
Oct 13, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for your feedback and your business. We will discuss your review with our team and make it right for the future. Please reach out to us if there's anything we can do for you. Take care. -The Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities Team

October 05, 2025

Pleasant and enjoyable waiting for my vehicle to have its oil change thank you for the experience. More

by chadis69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Perez
Report | Print
Oct 06, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for the 5-star review! It is great to hear that you had an elevated experienced during your wait here at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. We look forward to seeing you again in the future!

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