Lithia Chrysler Jeep Dodge RAM of Klamath Falls

Oil change everyone is nice. Everyone is nice. I usually don't have to wait a long time for my vehicle to get done. They don't push you into buying a vehicle. They talk to you abo Everyone is nice. I usually don't have to wait a long time for my vehicle to get done. They don't push you into buying a vehicle. They talk to you about different vehicles and see which one you like best. More

Service for 20 k on 2016 ram truck Great service, staff was friendly and answered all my questions. directed me to parta department for install of goose neck hitch. Parts department go Great service, staff was friendly and answered all my questions. directed me to parta department for install of goose neck hitch. Parts department got me all coordinated witg service department and set up appointment for putting new hitch in my 2016 Ram pickup More

Poor customer service I came in for an oil change on Saturday May 12, 2018 and I was the first person in line at 7:30am. A tech came out and spoke with me around 8:00am an I came in for an oil change on Saturday May 12, 2018 and I was the first person in line at 7:30am. A tech came out and spoke with me around 8:00am and said that he was going to pull my car out and they should be coming to get me to check me out shortly. I then watched 3 other customers get called to check out because their cars were ready while I still sat and waited. Finally after almost an hour since I had spoke to the tech I was told my car was ready. I was then told that the reason for the delay was that they were trying to get the paperwork ready for me to get the extended package for the free oil changes, which I had requested in a previous visit as well and was told I would receive a phone call which never happened either. I left without paperwork again and was told I would need to come in and speak with Albert on Monday which irritated me that I was expected to make another trip down there instead of someone following up on a customer request. I asked why it had taken so long for them to come and get me for my car and was told that it had gotten really busy with checking people in. I then asked why other customers had been checked out while they were so busy checking people in and they then referred again to getting the paperwork for the free oil change extension, which I still didn't have. It seems to me that if I am one of the first customers to have their car taken in then I shouldn't be waiting for an hour and a half, especially if there are no issues with my car. And on top of this I had to pay for my oil change again, which wouldn't be as big of a deal but if on my last visit there would have been a follow through in my request for the oil change extension I wouldn't have had to pay again. Thanks, Tami Ramsey More

Albert is great! I have had great service at this dealership. They send reminders when my car is due for servicing. They make recommendations about items that need a I have had great service at this dealership. They send reminders when my car is due for servicing. They make recommendations about items that need attention, without pressuring me to have it done right then. I have been working with Albert on my most recent trip, and he has gone above and beyond for figuring out a 'mystery' problem with my car. It has taken a bit of time, but he has been patient, and aggressive towards a solution. Very satisfied. More

Service We have always received good service. Yesterday we had a lube job and tire rotation. The wait was acceptable. The hot tea was good. Thanks! We have always received good service. Yesterday we had a lube job and tire rotation. The wait was acceptable. The hot tea was good. Thanks! More

Great Auto Service We bought a service agreement for our Dodge 3500 in 2015 and have had recall service. We always receive great and since we drive over a hundred miles We bought a service agreement for our Dodge 3500 in 2015 and have had recall service. We always receive great and since we drive over a hundred miles everyone is accommodating. More

My Tacoma is taken care of! Taking care of my vehicle is important to me. Lithia Klamath Falls is equal with my desire to maintain my rig. John Nichols was there and does excelle Taking care of my vehicle is important to me. Lithia Klamath Falls is equal with my desire to maintain my rig. John Nichols was there and does excellent work, but I also appreciate the primary contact, unfortunately his name has slipped my recall. It's Old Guy in a Tacoma syndrome. Thanks Klamath Falls Lithia Toyota for keeping my rig maintained! More

Great service Service was done well in a timely manner. I like that I don’t feel pressured and they listen to me, answering my questions thoroughly. Service was done well in a timely manner. I like that I don’t feel pressured and they listen to me, answering my questions thoroughly. More

Very good experience, excited. Very fast parts delivery, everything is done ahead of schedule, payed less than expected. My experience was very positive, I will recommend Lithia to Very fast parts delivery, everything is done ahead of schedule, payed less than expected. My experience was very positive, I will recommend Lithia to my friends. More

Good Work The service was quick and well done. My truck was clean on the inside after service. The waiting room was comfortable and clean. A good overall exper The service was quick and well done. My truck was clean on the inside after service. The waiting room was comfortable and clean. A good overall experience. More