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Lithia Chrysler Dodge Jeep Ram of Pocatello
Pocatello, ID
249 Reviews
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249 Reviews of Lithia Chrysler Dodge Jeep Ram of Pocatello
July 03, 2016
Service and timliness The dealership's service representative was helpful. Also, the work was done timely. However, I have been waiting for at least six months for the de The dealership's service representative was helpful. Also, the work was done timely. However, I have been waiting for at least six months for the dealership to get in the parts needed to do recall work related to visor light wiring. I put this comment here because there is no where else to put it----I don't like DealerRater's approach to this survey, where there is an initial page stating there is only one question (were you satisfied or not satisfied), but that leads into requests for much more information being requested by the survey. That is sneaky. Also, the "Terms of Use" associated with this survey are ridiculous with respect to someone in my position (responding to a request to rate and comment on my recent service experience). This isn't something I asked to do, or even want to do, but I did complete the survey to help my dealer. My overall rating of the dealership as to service (my only contact with the dealer) is B+; but I rate DealerRater F minus. More
by NA
Employees Worked With
Paul ?--Service Department
June 25, 2016
Awesome experience We came to Lithia looking for a new jeep because of a jeep incentive program. Greg took fabulous care of us. Made our experience of purchasing a new j We came to Lithia looking for a new jeep because of a jeep incentive program. Greg took fabulous care of us. Made our experience of purchasing a new jeep easy and stress free. Go see Greg! More
by Dirk and Shaunee Martin
Employees Worked With
Gregory Taresh, Chris Voorheis
June 06, 2016
Highly Professional and Curteous Dealership My recent Jeep purchase was thoroughly enjoyable because of the Amazing Staff that I worked with at this particular dealership, it made the process of My recent Jeep purchase was thoroughly enjoyable because of the Amazing Staff that I worked with at this particular dealership, it made the process of buying a New Vehicle very easy without the typical hassle. ~Erika~ More
by Erika
Employees Worked With
Susy Harper
May 26, 2016
Professional, organized, and efficient. Ty was very responsive and courteous to all the questions I asked and John was very organized and efficient, so that the paperwork was a breeze. Ty was very responsive and courteous to all the questions I asked and John was very organized and efficient, so that the paperwork was a breeze. More
by TR123
Employees Worked With
Ty Murray, John Cairl
May 16, 2016
Good experience It was simple and easy. Took care of my needs without much hassle. They got me scheduled in a timely manner and seem to have done a good job. It was simple and easy. Took care of my needs without much hassle. They got me scheduled in a timely manner and seem to have done a good job. More
by kduffin66
Employees Worked With
Ron Weiland
May 11, 2016
Taken for a ride? I had my jeep serviced before an out-of-town trip and was told the tires were OK. Got thinking about it and realized I didn't know if they had rotate I had my jeep serviced before an out-of-town trip and was told the tires were OK. Got thinking about it and realized I didn't know if they had rotated and balanced them or just eyeballed they. (No sticker for tire service performed there was put in my window.) Answer was - eyeballed. It had probably been at least 7000 miles since they were rotated and balanced. I also needed a tire that was going low looked at. I made an 11:00 AM appointment several days before to coincide with my work schedule. I took it in. It was obvious the shop was behind so I left for about 90 minutes and came back. Low tire was fixed but service work hadn't started. My work day starts at 1:30 and I told the shop I needed to have it by 1:00 PM when I scheduled the appointment. They had trouble finding a ride to take me to work. I mentioned I also have a wind noise in the windows when it's windy out. But noted if they were too busy I would schedule a time to have it looked at. At ~ 4:45 I called the service department. A technician was test driving my vehicle but the service clerk didn't know where they were. My vehicle was delivered at 5:45. Almost 7 hours after my appointment time. This caused me to be late for a company audit. At 2:00 AM when I went to leave my tire pressure was low, 30 PSI. I hoped it was a technical oversight. I drove two blocks and tire pressure went to 10 psi. I drove back two my work and had to unload my jeep and get help to change the tire. Then reload everything before commuting home. I happened to note that the mileage on the service paper work was 14503. I remembered the mileage as 15397 when I left my house which is about 6 miles from the dealership, the only place I went. The mileage on my odometer was 15474. I left a message for the service department. The manager returned my call at about 9:00 AM though I left the message at around 3:40 AM and specifically said I would call them when I got up. It is my position that the 4 and 5 were transposed when the mileage was recorded on the service record. This would mean about 71 miles were put on my jeep. The dealership is probably only about 6 miles from my place of work. The wind noise was not found. The manager suggested that the 3 and 0 were also transposed making the number of miles sound more reasonable at 44 instead of 71. Regardless, this is lousy service if you can even call it service. The only reason any service work was performed at the dealership was because I purchased they life time service contract. A service that is free with some other car manufacturers. If this dealership does not value me I will take my business to Idaho Falls even though it's a 50 mile commute one way. My tire service will be given to another shop. More
by Jeanne in Poky
Employees Worked With
Katie and new manager
April 07, 2016
Awesome Chris voorheis was the salesman he was wonderful to work with.johnny Cairl did the financing and he was wonderful also. We love that Chrysler took ca Chris voorheis was the salesman he was wonderful to work with.johnny Cairl did the financing and he was wonderful also. We love that Chrysler took care of us . We will be life long customers .???????????????????????????????????????????????????????????????????????????? More
by Kreggmick
Employees Worked With
John Cairl, Chris Voorheis
March 17, 2016
Excellent service This is s time where technicians can give my vehicle s look over as they change oil and service the vehicle. This is important as the mileage increase This is s time where technicians can give my vehicle s look over as they change oil and service the vehicle. This is important as the mileage increases they can observe signs that need corrected More
by Blkghost
Employees Worked With
Ron Weiland
March 02, 2016
Pleasantly Surprised! We originally went into this dealership for some friendly advice and two days later became the owners of a new car! The reasons why we decided to do b We originally went into this dealership for some friendly advice and two days later became the owners of a new car! The reasons why we decided to do business at Lithia were because of Dave Dunn and Korry Clarke. They gave us a fair price and exhibited excellent customer service. They offered several options based on our needs, and fairly discussed the pros and cons of each one. After much research and test driving, Korry also took great care of us at the negotiation table (and it was his day off!) We are so excited about our new car! Not only will we use Lithia in the future, but we will definitely recommend them to family and friends! More
by Kory&Jenna
Employees Worked With
David Dunn, Korry Clarke
February 27, 2016
It's worth the drive from Idaho Falls I went to Lithia Jeep after a visit to the incompetent service department at Ron Sayer Jeep in Idaho Falls. Lithia was able to diagnose my problems an I went to Lithia Jeep after a visit to the incompetent service department at Ron Sayer Jeep in Idaho Falls. Lithia was able to diagnose my problems and quickly repair them. More
by Idaho Jeeper
Employees Worked With
Tom Romriell
