Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage

We have had a continually degrading quality of service from this dealer and Lithia in general. Starting around 2016 this dealer provided and offered good prices and reasonable service and service times, from this dealer and Lithia in general. Starting around 2016 this dealer provided and offered good prices and reasonable service and service times, but a few years later it began to decline starting with longer and longer maintenance times and general quality declines. It took 3 years for them to discover the smell of antifreeze was a radiator leak that required constant top-off of fluid. After they replaced said radiator several components were not put back and reattached correctly. After photoing and reattaching most things myself, the only recourse with Service was was “oh yes, that technician was fired shortly after they worked on your car”. They didn’t even offer to review the current status of the vehicle. Fast forward to now. My wife and I have called the dealership multiple times in the past couple weeks and left messages and received no return calls. I even got through to Parts who was confused as to “yes Service is working today” and they forwarded me to the same dead end phone message. Also the operator wouldn’t answer. I resorted to texting the Apple Maps message contact who stated they would look into and contact service to call me for an appointment. Still sitting here typing this review waiting for a call back. The dealership has basically become not worth my time and effort. Pretty said that their Service dept will kill future sales. SAD… More

Very helpful sales staff. They were able to help me get into the vehicle I wanted quick and easy. They were able to help me get into the vehicle I wanted quick and easy. More

Evan Griffin was the person who helped me find the car I have today! He was a very kind and nice person! Evan really did an above and beyond service! Was great with any questions I had and just took the tim have today! He was a very kind and nice person! Evan really did an above and beyond service! Was great with any questions I had and just took the time to hear exactly what I wanted! I am so pleased with my new car! More

great service, completed in one day as stated. had an issues with billing but they fixed on the spot. had an issues with billing but they fixed on the spot. More

Donovan Evan and Mark are great sales and finance. Service needs to do better by initiating calls to give progress updates even if its we haven't received the parts currently there is a backlog of thi Service needs to do better by initiating calls to give progress updates even if its we haven't received the parts currently there is a backlog of this part nationwide or something like that. More

The experience was excellent same as my advisor. Thankful for my experience. Will be coming back Thankful for my experience. Will be coming back More

Ben is always a pleasure to work with. He will be the only person my family will purchase a vehicle from. Outstanding guy He will be the only person my family will purchase a vehicle from. Outstanding guy More

This dealer was accommodating while I waited for my vehicle to be ready and their pricing was fair. Will most likely be buying another vehicle from this location in the future if they have in stock or vehicle to be ready and their pricing was fair. Will most likely be buying another vehicle from this location in the future if they have in stock or can get what I am looking for. More

Great sales staff - had the truck we wanted and were helpful throughout the sale and paperwork helpful throughout the sale and paperwork More

Edgar Corona handled my service request promptly and pleasantly as always. Maximum stars for Edgar! pleasantly as always. Maximum stars for Edgar! More