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Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage

Anchorage, AK

4.4
1,894 Reviews

9600 Old Seward Highway

Anchorage, AK

99515

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1,894 Reviews of Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage

September 02, 2022

Santiago was professional and understanding. Great person. Did not judge me, only cared for my needs. More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tutaan, Santiago Perales
Sep 04, 2022 -

Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage responded

We thank you for buying from our store and for the 5 star review!

September 01, 2022

Marcos is the guy to see! Helpful, very knowledgeable and part of a great team! More

by Calvin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Osbon, Ansel Sandone, Jared Holbrook, Marcos De La Rosa
Sep 01, 2022 -

Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage responded

Thank you for the shout out for Marcos and thank you for choosing to buy from us!

September 01, 2022

Daniel was easy to work with and not pushy at all. He didn't try to upsell us he just helped us get the car we wanted. More

by TThomas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Duke
Sep 01, 2022 -

Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage responded

Thank you for coming to see us and for your business!

August 29, 2022

Santiago Perales is the best salesman I have ever dealt with! He is super friendly and very personable. He has a great sense of humor and is extremely professional and courteous, and I felt at ease through More

by Durango
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Holbrook, Santiago Perales
Aug 30, 2022 -

Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage responded

We are so glad you had a great time buying your car from us. Thank you for the business and the glowing review! We appreciate you!

August 25, 2022

Zach and Patrick were great! They assisted me with the ordering process and were even better when going over the final details after the truck arrived. More

by markadickman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared in finance, Patrick Osbon, Zach Johnson
Aug 26, 2022 -

Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage responded

Thank you Mark for buying your Ram Truck from us! Thanks for the 5 stars!

August 22, 2022

Zach Johnson was great to deal with for my kids first car. He went above and beyond snd gets my top recommendation. More

by alaska_jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Johnson
Aug 23, 2022 -

Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage responded

Its a pleasure helping folks with purchase like this. Thank you for choosing us! and for the 5 stars!

August 16, 2022

Evan was friendly, personable, and professional from first contact. He listened to what I needed and didn’t try to upsell or talk me out of what I said I wanted. Evan knows his business and answered al More

by darbyworld
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Griffin
Aug 17, 2022 -

Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage responded

We thank you for giving us the opportunity to assist. Thank you for choosing to buy from us!

August 14, 2022

Mark helped me n my brother when it came to GAP insurance n the warranty More

by Susana Taiivao
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tutaan
Aug 14, 2022 -

Susana Taiivao responded

I was referred by my brother n sister in law. It was a great experience. This will always be my family’s dealership going forward.

August 14, 2022

John really came thru for me and my family. Excellent job! Great work love it More

by Susana Taiivao
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Palmer, Mark Tutaan
Aug 16, 2022 -

Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage responded

Thank you, We really appreciate the opportunity to help !

August 13, 2022

If you value your life, do not have any important work done at South Lithia. Long story, greatly shortened: Less than a year ago, I had all the front end wheel assembly parts replaced on my small RV in pr More

by M.H.
Recommend Dealer
No
Employees Worked With
General Manager
Aug 14, 2022 -

Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage responded

Mary- Thank you for your review. We're happy to hear that your vehicle is now repaired. unfortunately Lithia can't guarantee the work of any other Service repair facility. With 24,000 additional miles, and 4 Non-Lithia shops working on your car over the last 11 months it's impossible to review our work or substantiate your claims. However, we were able to determine that your recent ball joint failure was a result of your vehicle being overloaded, exceeding its payload capacities. With that being said our work is guaranteed, and parts are always backed by a warranty. We have received no other claims to support your statement of "part supply compromises". If you have any future repair work done that is completed unsatisfactorily, please return to the servicing dealer immediately. We value your feedback, and view this concern as closed. Thank you.

Aug 15, 2022 -

M.H. responded

The obfuscation and mendacity displayed in your response are truly astounding. It makes no sense at all. Obviously, I have not requested guarantees for part installed by other mechanics, and none of those parts have failed. You can substantiate my complaints, because I have the documentation and several of the parts. Lithia has been doing my van’s regular maintenance, tires, and repairs for many years, and in all that time, no one has ever suggested that the rig was overloaded. You just made that up on the spot. Perhaps you are saying that the Lithia mechanics installed the wrong size ball joint, inadequate to the vehicle? It would be part of their job to use the correct part. And are you suggesting that ball joints only last about 20k miles and can be expected to snap in half at that point? Ridiculous. The previous ball joint had lasted since at least 2008, when I bought the small RV. It wore down with heavy use and 150k miles, but never broke. When the idler arm broke in Colorado, are you suggesting that I should have driven home to have it replaced at South Lithia? Ridiculous. Yes, other mechanics repaired the damage done at South Lithia, because the only parts that broke were those installed at South Lithia. In the interest of brevity, I left out many salient issues with Lithia’s service (or lack of same). For instance, they took a month after the appointment date before they even started on the vehicle, (probably due to their supply chain issues). The wheel assembly was not properly lubed on either side. (Lower ball joints were not greased, although upper ball joints were.) An incorrectly placed sensor cable would likely have failed. The control arms (which I have in my possession) were unsafe, stripped out, which could have led to the loss of a wheel. They charged me for an alignment that they never did. They massively overcharged for all of it. It’s been a nightmare… And all I’m asking is my money back. If, as you say, “…our work is guaranteed, and parts are always backed by a warranty,” why would you not refund the money? All the parts that failed were less than a year old. If you stand behind your work, do so now.

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