Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage

Our family has purchased 4 or 5 vehicles from this Dealership, and we regret EVERYONE of them. The Service Department's customer service is far from Stellar; Christ I would be good with mediocre, at t Dealership, and we regret EVERYONE of them. The Service Department's customer service is far from Stellar; Christ I would be good with mediocre, at this point! They can't even meet that mark! I had a 2022 Ram, that had a speaker go out on it and had to take it back to them three times until it got fixed. My wife has had her 2014 Jeep in there no less than 10 times for a death wobble in the front end. The last time we took it in, and oh by the way it's still there. My wife had to call Edgar Corona to check on the status after not hearing anything for two or three weeks. Come to find out the work on her vehicle stopped because the individual that was working on it was down operating his fishing charter biusness. Mr. Corona told my wife that he called her and told her it was ready. That gentlemen was an absolute lie! It seems like your service personnel would rather try getting away with by out right lying to your customer! I had taken my 2022 Ram in for a blown speaker three times and each time they told me they couldn't duplicate the discrepancy! It took us to tell them that we had an Audio installer confirm it was actually blown. I'm to the point that I'm filing a complaint with the BBB, and the Attorney General's office for fraud. The fraud that is happening is your tagging the vehicles warranty every time it comes in for the same issue! The vehicle history I have on this vehicle will definitely open their eyes! I'm also going to the JBER Legal Office and file a complaint with them so we can see if they will start the proceedings to ban all Military personnel from buying any vehicles from your Dealership. I'm here to tell any prospective customer of yours to beware of your incompetence! More

I wish I could give less than 1 star. 3 months ago, I bought a 2010 Jeep wrangler from this dealership. Immediately after driving off the lot I began to smell a burning smell coming from 3 months ago, I bought a 2010 Jeep wrangler from this dealership. Immediately after driving off the lot I began to smell a burning smell coming from the vehicle. I ignored it thinking it was maybe a bit of water in the engine bay from when they washed it. 15 minutes later, after it didn't go away, I pulled over and got out to see what was going on. My rear brake caliper was completely seized up and was smoking. I called the dealer, and they got me in to look at it. They charged me $750 out of the total $1,500 cost to replace the rotor, caliper, and brake pads. Although thinking it was a little nuts that I'd have to pay at all considering it was clearly already like that, I accepted the cost, and went home. 2 days later I drove it to work and the check engine, ESP BAS, traction control, and ABS lights all came on. I immediately called the dealer and scheduled a drop off with their service department in the next day or so. This cost me $1000 for them to replace the wheel speed sensor, and it didn't even fix the issue. I still don't have any progress towards even identifying the issue. The check engine light due to a hole in my exhaust line. Now, they're refusing to pay for any more repairs or diagnosis. They told me that their inspection showed that there was nothing wrong with the vehicle when it was sold to me, and that all of these things must have just happened within the combined hour of drive time since I got it. I believe they simply cleared the engine codes, and sold me a piece of crap. This dealer has not an ounce of integrity, and got an attitude with me when I tried to convey my frustration. Wish me luck as I now call corporate. Save yourselves the money and the headache. Go somewhere else for your car. More

I bought a 2017 Highlander from the on October 25, 2024. It needed the windshield replace and some other items. I told them I will not drive it home until this was completed. The head sales manager stated t It needed the windshield replace and some other items. I told them I will not drive it home until this was completed. The head sales manager stated they will not fix it until I drive it off the lot and back onto lot to take ownership. I have NEVER had to do this with any other dealership. So I left it there to get the items fixed. Pick it up Tuesday the next week. I only got less than a quarter mile down the road and I hear a whining noise that increases when I accelerate. It sounded like the transmission. I immediately called Drago the sales rep to tell him. He says he never heard the noise and to have my mechanic look at it. He never once offered for me to bring it back for them to check it out. While driving to work on Wednesday Oct 30 it had a hard time shifting and later that afternoon the engine alert came on along with the check AWD system alert. I texted Drago again and sent him a picture of the warnings. He again asked me to have my mechanic look at it. I asked about getting it looked at there. He told me to bring it in. So I did Thursday, October 31 in the morning. I spoke with a service advisor who first of all never knew that it even came through the service department or that it was on their lot. Which I found concerning since before we test drove the vehicle on October 25. I was told that it was expedited through the service department and was already for me to drive it. The service advisor at Lithia (Super Store) told me with that many issues concerning the transmission that it was better to take it straight to Toyota. Since they can't fix the transmission there. He did check the codes and said it says 1 of my selenoids were bad in the transmission. So I headed over to Kendall Toyota to have them look at it. I explained that I only had it for 2 days, the dealership that sold me the vehicle told me to bring it here. Kendall scheduled an appointment for that next week. I explained i was scared to drive it and they went to scan the codes to make sure it was safe for me to drive it home and let it sit. Kendall told me it is throwing all transmission codes. I explained I do have a warranty I bought. Kendall immediately called Lithia to tell them what is wrong and for them to start the paperwork for the claim on their end. So I took it home and let it sit until i drove it back for Kendall to diagnosis it. On November 6, 2024 I dropped it off at Kendall. Since then Kendall said they were correct it was the transmission. The warranty company was contacted. It's been almost a full month of the warranty company coming out to inspect the vehicle, getting additional paperwork from Lithia and now I am still waiting for an answer. Supposedly there is conflicting information from Lithia. So i am beyond furious and called my loan company to explain everything. I asked about canceling the contract since I have not made a payment and they told me I could. I called Lithia requesting this and they had the nerve to tell me I am doing this because I regret the purchase. I told them that if I had a working vehicle I would not be making this call. They also told me I can't cancel my contract! I told them I don't want to be making payments on a vehicle that the transmission is shot after only having it a day!! PLEASE DO NOT DEAL WITH LITHIA SUPER STORE! I put my trust in them to have a complete working vehicle for my family. I did have my mechanic check it out too. Instead it's been a huge hassle and still dealing with them. More