Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe

Unacceptable service. Bad treatment and total desrespect. I bought a Cherokee Lattitude in September 2017. I did have a warranty issue in the first month which they fixed after they got the spare parts (4 wee I bought a Cherokee Lattitude in September 2017. I did have a warranty issue in the first month which they fixed after they got the spare parts (4 weeks waiting time). A few months ago I started to get all kinds of warnings randomly and haphazardly (air bags not working properly, tire pressure wrong, loss of power, gearbox problems etc.) and I was told to get it checked. I made an appointment (3 weeks waiting time) and I got an appointment for August 22 at 7:30AM. On August 21 I did get a reminder from the service manager, Montoya for the appointment for August 22 at 6 AM. I got there at 6 AM and realized that they did not open till 7:30. (Thank you Montoya). After a couple of hours and a 30 miles test drive by the mechanic, in which they hoped that one of the problems popped up, they told me that they could not do anything as they could not duplicate one of the events, With these cars they do not seem to be able to analyze problems that have occurred. So they wanted to keep the car and drive it around til one of the problems popped up. This could take 5 minutes or 5 days. They refused to give me a replacement car while this car is in full warranty. I only have 1 car and cannot afford to be without one. So they returned the car to me despite warnings that the airbag could deploy while I was driving or could not employ while I could be in an accident. This was my last visit to Lithia Santa Fe As I refuse to be treated badly by service department employees and by the manager of the business. If you are looking for correct service and treatment buy your car somewhere else. More

2018 Jeep Grand Cherokee Overland I had a great experience purchasing my new 2018 Jeep Grand Cherokee Overland from Lithia of Santa Fe. Marc N. provided outstanding sales service, loca I had a great experience purchasing my new 2018 Jeep Grand Cherokee Overland from Lithia of Santa Fe. Marc N. provided outstanding sales service, located the exact vehicle that I wanted (at another dealership in Albuquerque), and made the overall purchase experience a pleasure. Lithia offered very fair value for my trade-in and all management and staff were wonderful to work with and responsive to my questions and needs. Overall I had an outstanding experience. This is the third Grand Cherokee that I have purchased from Lithia. I will do business again with Lithia. More

Life savers ! My entire experience was amazing! Crystal was so helpful and nice! The finance manager was the best I’ve ever dealt with ! I’d recommend these two fol My entire experience was amazing! Crystal was so helpful and nice! The finance manager was the best I’ve ever dealt with ! I’d recommend these two folks to anyone More

Quick, Courteous, and Competent help My 2014 Wrangler Unlimited's 'check engine' light - which I have typically ignored in other instances for other vehicles - alerted me to a problem tha My 2014 Wrangler Unlimited's 'check engine' light - which I have typically ignored in other instances for other vehicles - alerted me to a problem that was in fact the Oil Pressure sensor in need of replacement. Scheduling the appointment was easy, work done quickly, and to my greatest delight - was informed that this was a Warranty- covered repair because of my low mileage!! More

Oil change We had an oil change and we got there a few minutes earlier. Carlos A was out service guy and he had great customer service from beginning to end! He We had an oil change and we got there a few minutes earlier. Carlos A was out service guy and he had great customer service from beginning to end! He took care of getting the car ready for the oil change and it didn’t take to long before they were finished. Very satisfied! More

Professional, Knowledgeable and Personable Mr. Nussbaumer helped me from start to finish with the purchase of my Toyota Corolla. From our initial email contact, to meeting at the dealership, he Mr. Nussbaumer helped me from start to finish with the purchase of my Toyota Corolla. From our initial email contact, to meeting at the dealership, he was a terrific salesperson to interact with. He answered all of the my questions and provided me with a pleasant, no-pressure buying experience. To anyone who is looking to buy a vehicle, I would wholeheartedly recommend Marc. Additionally, David Custred provided me with excellent support during the financing stage of my car purchase. More

Adjust Headlights I stopped in without an appointment to have headlights on 2018 Grand Cherokee adjusted. Carlos Abeyta took the car asap and fixed the beam. Thank you! I stopped in without an appointment to have headlights on 2018 Grand Cherokee adjusted. Carlos Abeyta took the car asap and fixed the beam. Thank you! More

My answer to is YES and NO. The service department under the stewardship of Carlos Abeyta is a pleasure to work with. Your general manager is very difficult and i wouldn't reco The service department under the stewardship of Carlos Abeyta is a pleasure to work with. Your general manager is very difficult and i wouldn't recommend to my worst enemy. More

Bought a new jeep Went in just to look. But ended up finding something I liked and went home in a new jeep compass. Had a good experience and will go back again. Went in just to look. But ended up finding something I liked and went home in a new jeep compass. Had a good experience and will go back again. More

Love my JL Rubicon! Charles was amazing! Will continue to do business with him! He is very helpful and knowledgeable about all things Jeep! David in finance was also very Charles was amazing! Will continue to do business with him! He is very helpful and knowledgeable about all things Jeep! David in finance was also very good! Overall a great experience! More