Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe

Doing car sales the old fashioned way It seemed to me that car dealers in general, over time figured out that pushing and then screwing the customer is not a growth strategy. Lithia isn't It seemed to me that car dealers in general, over time figured out that pushing and then screwing the customer is not a growth strategy. Lithia isn't there yet. The longer this relationship goes on, the less enchanting it is. I ordered a 300 limited AWD. They had none in stock. Placing an order was like giving birth, lots of false starts. It arrived - and it's a wonderful car. I had made a down payment. When the paperwork was presented for signature, the down payment was not being considered. A refund check was promised - re-doing the paperwork was too much effort. After 4 weeks I had to call to actually get the money back. More

great people This was a great experience from the top to the bottom. Alex was great, very knowledgeable about the product and was very attentive to me needs. The This was a great experience from the top to the bottom. Alex was great, very knowledgeable about the product and was very attentive to me needs. The truck was delivered above my expectations and was nice to see the details that they extended. More

Great guidance, assistance, service Knew what I wanted, but the one I saw on-line sold that morning. Andy Twentyman was amazing when we told him what I needed it for (RV toad) and he rem Knew what I wanted, but the one I saw on-line sold that morning. Andy Twentyman was amazing when we told him what I needed it for (RV toad) and he remember one that was just delivered. We knew it was "the one" as soon as we saw it. Service department hustled and got it prepped while we completed the paperwork with John Good. What a wonderful person he is, that we connected with right away, and made the paperwork a pleasure. Great folks in a great dealership. AAA+++ More

Factory recall for shifter Every sales and service visit here has been excellent. Waiting area is clean and comfortable, drivers are excellent, and service department explains Every sales and service visit here has been excellent. Waiting area is clean and comfortable, drivers are excellent, and service department explains everything very well. More

Awesome Selection Awesome Staff Awesome Experience! A internet search told us that Lithia had the Jeep we were looking for so we took the drive to Santa Fe. I am so happy we did. Andy met us in in A internet search told us that Lithia had the Jeep we were looking for so we took the drive to Santa Fe. I am so happy we did. Andy met us in in the lot, professionally determining our needs and steering us right to the car we came for. He was patient while we explored our options. Help set up a great deal that worked for us. Finance was smooth and easy, warranty was a no-brainer. I have had lots of experience with the large dealers in Albuquerque and they have bigger lots and fancier showrooms but, after this experience. I will take the drive to Santa Fe, where it is the quality that counts! Cheers Jeepers!! More

Comfortable Chris was very pleasant and polite. He did not give me the feeling of being pressured or manipulated to buy a vehicle. He was very attentive to our re Chris was very pleasant and polite. He did not give me the feeling of being pressured or manipulated to buy a vehicle. He was very attentive to our request and budget. He listened to us. More

Pleasant, friendly, competent My advisor, Kim, made my experience a very good one. She was very pleasant and friendly, kept on top of the service progress, and made sure I knew wh My advisor, Kim, made my experience a very good one. She was very pleasant and friendly, kept on top of the service progress, and made sure I knew what was happening and approximate time until finished. The waiting room was very comfortable, with large, soft leather chairs and sofa, as well as tables for computer work. WiFi made connections easy. There were also a good variety of fresh Dunkin Donuts and coffee. It's easy for me to give an excellent review rating. More

Service for recall Made an appointment and and was Met by a staffp ready to take care of us. The waiting room was nice and clean and fresh hot coffee was made along with Made an appointment and and was Met by a staffp ready to take care of us. The waiting room was nice and clean and fresh hot coffee was made along with some donuts. Waiting time was what was expected, we were given a courtesy call it was done and shuttle picked us up and we're on our way. More

Flawless I am a returning customer. I am extremely happy with their service, their attention to details and friendly service, Cory Vollmer, Andy Tewntyman, and I am a returning customer. I am extremely happy with their service, their attention to details and friendly service, Cory Vollmer, Andy Tewntyman, and Mr Naranjo handled everything perfectly. As I mentioned to them, the only reason you become a return customer is because of the service and the way they make you feel. To all of you a big Thank You! You guys are the best. All the features, details and everything pertaining to the car was explained to detail. Andy knows his cars and he is Great. More

Professional service & excellent followup Located and ordered the SUV that we wanted. Great coordination of the sales staff and closing team. Plan to return to Lithia Chrysler Jeep Dodge RAM o Located and ordered the SUV that we wanted. Great coordination of the sales staff and closing team. Plan to return to Lithia Chrysler Jeep Dodge RAM of Santa Fe for our next purchase. More