Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe

Worst Service Department Visit Based on my visit with your service department I am very displeased. My vehicle was inside of your service department for over four hours for an oil c Based on my visit with your service department I am very displeased. My vehicle was inside of your service department for over four hours for an oil change. I walk around the outside of your establishment about 90 minutes into my stay to find my vehicle parked outside and your technicians horse playing. The young blonde female states "we're getting to it" and walks away to continue her conversation on her cell phone. Keep in mind I had other appointments elsewhere that had to be cancelled the day of my visit because of you all. I head back into your lobby at this point, figured I would give your mechanics a chance but something told me to walk outside to check on the status of my vehicle about 20 minutes later. I peek around the corner and my vehicle is being worked on at this point but come to find the young female is standing underneath my vehicle playing on her cell phone, paying no attention to my vehicle for over several minutes. I continue to watch from afar just to notice the on going horseplay and no attention to my vehicle. The entire experience baffles my mind and I have been a long time customer with you all, purchased every vehicle with your dealership for many years. Later on, I get called that my vehicle is finished and the service representative states what needs to be addressed with my vehicle. Coincidence they bring up services that you all recommend that I got serviced not just but one week ago at different shop. Can I trust what you all recommend or are you all out just for the money and to rip off customers? This must be brought up to the attention of management immediately and dealt with attentively. After this visit I am truly taking into consideration to cutting off my lifetime maintenance plan with you all and taking my business elsewhere. How thorough are you mechanics with their inspections? Do they need to be supervised more often so the process can go smooth for everyone? I was not the only angry customer inside of that waiting area by the way. I cannot trust Lithia Service Department any longer. More

Don't waste your time with other dealers! Awesome customer service! It took me a couple of months for me to get the vehicle I wanted. Cory and Andy were professional, patient and maintained co Awesome customer service! It took me a couple of months for me to get the vehicle I wanted. Cory and Andy were professional, patient and maintained communication. We established a relationship of friendship and trust. More like family. I was not pressured or convinced to buy a vehicle I didn't want. Most importantly they had a positive attitude throughout for the duration. They knew my expectations and as soon as the opportunity arose, they contacted me. The final numbers were an unbelievable deal! I was sold. I completed the paperwork with Mark who was informative well organized. I give my highest recommendation to Lithia and the sales team of Cory, Andy and Mark. More

Found what I was looking for! Great personal service, no pressure. Great inventory selection. Open on Sundays which was critical in my availability, and able to seal the deal same Great personal service, no pressure. Great inventory selection. Open on Sundays which was critical in my availability, and able to seal the deal same day..! More

They did great job. Happy with everything. They make us feel like family. Andy is a great sales person and a great friend. We always come back to this dealership. Happy with everything. They make us feel like family. Andy is a great sales person and a great friend. We always come back to this dealership. More

Excellent service experience Again, the Lithia service department performed our routine maintenance quickly and competently. We arrived two hours later than scheduled because of Again, the Lithia service department performed our routine maintenance quickly and competently. We arrived two hours later than scheduled because of some family medical issues. The service department happily rescheduled for us and completed the work quickly. Thanks. More

excellent purchase experience of 2017 Cherokee. Our purchase experience of a 2017 Cherokee was extremely pleasant. The sales staff was knowledgeable, professional, and expedient (the latter was muc Our purchase experience of a 2017 Cherokee was extremely pleasant. The sales staff was knowledgeable, professional, and expedient (the latter was much appreciated). I highly recommend the Santa Fe Lithia dealership for both purchase and service of FCA products. More

Horrible customer service! I had to deal with upper management for about 3 months after my 2013 Jeep Grand Cherokee broke. It needed an entire new motor so I ended selling it b I had to deal with upper management for about 3 months after my 2013 Jeep Grand Cherokee broke. It needed an entire new motor so I ended selling it back. The dealership gave me the run around for 2 months! They also were very belittling and changed the purchase price multiple times. BUYERS BEWARE. This dealership will try to cheat and lie to get more money! It is definitely worth going to Larry H Miller in Albuquerque, NM. More

Good experience with dealership! They are really down to earth and will work with you as best as they can! They are very professiinal and I had a really great experience with them! They are really down to earth and will work with you as best as they can! They are very professiinal and I had a really great experience with them! More

Knowledgeable, friendly Excellent customer service....knowledgeable mechanic....Great job!! The waiting area was clean and all staff was friendly....thanks for the coffee and Excellent customer service....knowledgeable mechanic....Great job!! The waiting area was clean and all staff was friendly....thanks for the coffee and donuts...Will definitely return.... More

Excellent Customer Service and ability to meet our needs. I really appreciated having the salesperson work with us. We were very pleased with the outcome. I would highly recommend anyone seeking a new vehic I really appreciated having the salesperson work with us. We were very pleased with the outcome. I would highly recommend anyone seeking a new vehicle to come visit Lithia Jeep. You will not be disappointed! More