Lithia Chrysler Dodge Jeep Ram FIAT of Helena
Helena, MT
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We enjoy our buying experience. They looked and found the truck we were looking for. They even drove to another community to pick it up and filled it with gas. The staff were know They looked and found the truck we were looking for. They even drove to another community to pick it up and filled it with gas. The staff were knowledgeable friendly and helpful More
The staff seemed to work together in unison which as a customer made for a more positive buying experience. We were very much aware that they wanted our business but the pressure didn't become negative a customer made for a more positive buying experience. We were very much aware that they wanted our business but the pressure didn't become negative as we even left after the test drive to look at a vehicle offered through private sale. The salesman did contact my son during that time which was a good strategy and didn't bother us at all. Robert is a down to earth friendly person who we felt comfortable with. More
Took my 2019 Dodge journey in because it was making a humming or buzzing noise during acceleration they told me it was the power steering pump and it needed replaced and it would take one day in the proc humming or buzzing noise during acceleration they told me it was the power steering pump and it needed replaced and it would take one day in the process of replacing it they broke something on the exhaust and they had my car for almost 3 weeks I get it back it's still making the same noise they replaced something that there was nothing wrong with took it to my own mechanic who told me that it's the start of it having tranny problems gears slipping the noise obviously is happening in between shifting when it disengages one gear and re-engages the next I take it back they've had it for almost another 3 weeks when I stop in to talk to them about it they tell me they don't think the transmission is the problem I've explained to them that it's obviously the transmission when it's disengaging and engaging gears they just keep telling me they're trying to figure it out do not trust lithia service department they will fix parts on your car that are perfectly fine and don't need replaced and ignore the actual problem More
The Lithia team is amazing and made the process of buying a car so much easier. Great communication with the staff members, and the service department was also quick and efficient. I am so appreciative! a car so much easier. Great communication with the staff members, and the service department was also quick and efficient. I am so appreciative! More