Lithia Chrysler Dodge Jeep Ram FIAT of Helena

Taken I was sold a 93 GMC pickup for my son and he got to drive it for maybe 3 weeks. The engine started knocking after a week and a half. I had my mechanic I was sold a 93 GMC pickup for my son and he got to drive it for maybe 3 weeks. The engine started knocking after a week and a half. I had my mechanic check it out and was told it had a failing engine. One out of 8 cylinders had no compression and 2 more were failing. I sent a text to the salesperson and received NOTHING in response. Not a I'm sorry we didn't realize the engine was going, or anything else for that matter. So long story short. I have a 4300.00 paper weight. Yes I bought it as is but I told salesperson that I had just got taken at the lot next door and was trying them this time. Even though it was bought AS IS, I thought my son would have got more than 3 weeks out of the vehicle. This is just one more reason to not trust the car lots in this town. I grew up around my uncles car lots and I know the business, I have worked in it from sales all the way down to lot boy. Because I knew the risk of buying used and it was as is, it took me a few weeks to decide to write this. Signed Just looking for a fair deal More

Terrible...and it's not over yet This experience has been terrible. Can't get warranty work done. Multiple departments have no clue what's going on. Service literally never heard of m This experience has been terrible. Can't get warranty work done. Multiple departments have no clue what's going on. Service literally never heard of me, two days before my appt. Worst experience of my life so far. More

Above and Beyond the Industry's Service Norm!!! From the first phone call to schedule a service on my 2011 Cummings Dodge Ram Truck, dropping it off at the Helena Dealership and picking my truck up From the first phone call to schedule a service on my 2011 Cummings Dodge Ram Truck, dropping it off at the Helena Dealership and picking my truck up after the service was completed, the level of attention to me and my wife was nothing less than exceptional! The mechanic personally called me while I was shopping in Helena to discus an item he found during his inspection. That's personal service. And, when we returned to pick our truck up after the service, Joe would not let us go out on the slippery ice to retrieve the truck, he had the truck brought to the front door. I'd call that attention to detail and great customer service. More

New Truck Purchase My buying experience was awesome... Andrew Petek did a great job working with me to get the truck I wanted at a great price. Everyone at Lithia Helen My buying experience was awesome... Andrew Petek did a great job working with me to get the truck I wanted at a great price. Everyone at Lithia Helena was friendly and helpful. I wish every auto dealership and buying experience was as positive and rewarding as this one was. If I ever need another vehicle, I will be back, and I will definitely recommend Lithia Helena to anyone looking to buy a new truck or car. In my search for the right truck at the right price, I shopped Ram dealers from Virginia to Idaho and Lithia Helena beat them all "hands down".... Thank You. I love my new truck and thoroughly enjoyed my buying experience with Andrew Petek and the Lithia Helena team. More

Oil Change I was greeted right away. They were very kind, and the oil change was quick. The waiting area was great for my son and I. I was greeted right away. They were very kind, and the oil change was quick. The waiting area was great for my son and I. More

SERVICE & SALES Lithia's Service Department is far above any we have ever used. Our Jeep Patriot (2012) performs like the day we drove it off the showroom floor. 'Pro Lithia's Service Department is far above any we have ever used. Our Jeep Patriot (2012) performs like the day we drove it off the showroom floor. 'Professional Diagnostics, Estimates of Repair, and a Fast Thorough Service Team' best describe our experience, thank you JOSH MERRILL for coordinating it all. Our Jeep ran great for 5 years until I took it to a well known tire dealer who forgot several lug nuts. The Jeep's tire warning may have saved my life and far more damage to the front end and axle. FACT we were so impressed with Lithia, we bought a new 2017 Dodge Ram from NICK RETZ. Whenever possible we use Dealership Servicing because we still drive our 1999 Dodge Ram and the 1999 Jeep Cherokee bought in Alaska nearly 20 years ago! I laughed when I said, "as soon as I can get my husband to drive the hour to Helena, I'd show him a new Ram." JOSH suggested I take a look at the new 2018 and also mentioned great deals on the 2017 Rams. He never pushed (I liked that), he offered to introduce me to a member of your sales team. SALES: That evening, I showed my husband (Dennis) your website, told him about thousands in rebates, and that he had to make a decision before 12/25/2017 when we'd leave on our vacation. We jumped into the '99 Ram the following afternoon. So fortunate for us we were happily greeted by NICK RETZ. After my husband described the 'no-frills' Ram truck he drives, he let Nick know that's what he wanted to see, but he was keeping his '99 Ram. Nick said, "let me go get the truck I think you just described". It was gorgeous (the color I hoped he'd get). Nick invited us for a Test Drive. We both drove a far distance. I announced, "This is the Truck I want, you two hammer out the details after Dennis & I get something to eat." They did, we drove both trucks back to Deer Lodge. Thank you NICK! Thank you LITHIA for the two professionals who made it such a great experience at your Helena dealership. More

Great Sales service. I found what I wanted on a different lot and they where able to get me the ride that I wanted with out any hassle. I found what I wanted on a different lot and they where able to get me the ride that I wanted with out any hassle. More

Sales great service department sucks Matt was a great salesman. A customer should not have to come back 3 times for a brake control to be put in right. And when you do a tire swap it shou Matt was a great salesman. A customer should not have to come back 3 times for a brake control to be put in right. And when you do a tire swap it should be done right the first time. You don't mount 3 tires white out and one black out and they were way out of balance. More

Service Dept Service department has done a great job the past few visits. Glad you don't have to schedule for oil changes anymore. Glad they called me to let me Service department has done a great job the past few visits. Glad you don't have to schedule for oil changes anymore. Glad they called me to let me know it was finished rather than me having to call to check status throughout the day. More

Satisfied Took care in for oil change. Excellent customer service. Very courteous. Kept me informed.and made sure everything was convenience. Apprised me Took care in for oil change. Excellent customer service. Very courteous. Kept me informed.and made sure everything was convenience. Apprised me of any concerns. Easy check out. More