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Lithia Chrysler Dodge Jeep Ram FIAT of Helena
Helena, MT
387 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 387 reviews
December 12, 2021
The dealership was good to deal with. The sales person ( Nick Robinson) answered all of our questions and did a good job of explaining the pricing of the vehicle and we were able to come to an agreement fai Nick Robinson) answered all of our questions and did a good job of explaining the pricing of the vehicle and we were able to come to an agreement fairly quickly. More
by Schneiter
Employees Worked With
Nick Robinson, Schaefer Budde
November 05, 2021
Josh in sales helped me today w/ my paper plate expiring. He was great and saved me a drive to Helena from White Sulphur Springs by emailing the 90 day paper plate to me. Thank you a Billion Josh!!! He was great and saved me a drive to Helena from White Sulphur Springs by emailing the 90 day paper plate to me. Thank you a Billion Josh!!! More
by mhartman
Employees Worked With
Josh, Tawnya Bickel
November 03, 2021
We purchased a 2018 Jeep Renegade from Lithia at the end of August. After having the car for about a month, we took it to the car wash and were unhappily surprised when the sunroof began to leak. It did of August. After having the car for about a month, we took it to the car wash and were unhappily surprised when the sunroof began to leak. It did not just drip in, it poured in. We took the car back to Lithia to have the seal fixed, and were shocked at the quote they gave us, especially as we had purchased our car from them so recently. We called the Butte Chrysler, Jeep Dodge dealership, and they fixed the seal on the sunroof for two hundred dollars less than the price that Lithia quoted. They also gave us a two year, unlimited mileage warranty that would cover parts and labor! Thank you to Jessica and the rest of the staff, for their friendly and knowledgeable service! In the future, we will not hesitate to make the drive to Butte Chrysler Jeep Dodge for our auto needs. More
by BW
Employees Worked With
Nicholas Retz
October 21, 2021
I have purchased a couple of trucks from this dealer, but have had the worst service I have ever had. After six visits, they couldn't find a coolant leak (still smell it), and lube appointments 'get lost in have had the worst service I have ever had. After six visits, they couldn't find a coolant leak (still smell it), and lube appointments 'get lost in the system' even though I am getting reminder texts from Lithia. Had to reschedule two weeks out farther. More
by jreb
Employees Worked With
Tony Bickel
September 15, 2021
Texted me about a safety recall in July. I called and they said the part was unavailable and they'd contact me again. Texted me in early September and scheduled the work for Sept 15 because the part c they said the part was unavailable and they'd contact me again. Texted me in early September and scheduled the work for Sept 15 because the part came in. Called me 7 hours after I dropped it off to tell me the work couldn't be done for 3 to 5 business days because they didn't have the part. And made it sound they they were put out doing me the favor of ordering the part. Then said I could come get my car whenever, and acted all put out when I said don't have a car to come pick up my car. Suggestion to the manager: Have your people schedule safety recall work that requires parts when you have the parts in stock. More
by Helena#1
Employees Worked With
IDK
August 06, 2021
Lithia in helena is a great dealer ship but what makes it amazing is Matt the best sales man I have ever had the pleasure of working with I was not going to get a truck unless it had a list of things that I amazing is Matt the best sales man I have ever had the pleasure of working with I was not going to get a truck unless it had a list of things that I wanted and he went above and beyond to find everything I listed it was not a an easy list but he did it and he didn't just find a truck he found my dream thank you Matt don't go changing More
by aaronhartford87
Employees Worked With
Matt O'Dell
August 01, 2021
Poorest excuse of customer service, integrity and service ever. Buy elsewhere.six months of waiting to get the key replaced that the dealership lost. Can't do the work they promised. Do not stand behind the ever. Buy elsewhere.six months of waiting to get the key replaced that the dealership lost. Can't do the work they promised. Do not stand behind the product they sold. More
by Diamond
Employees Worked With
Nicholas Retz
July 20, 2021
0 Stars if it was allowed. Pushy salesman, which is expected except this is incredibly pushy. I live in Missoula. Bought a truck with cash, drove it back to Missoula. This truck did not make it 120 expected except this is incredibly pushy. I live in Missoula. Bought a truck with cash, drove it back to Missoula. This truck did not make it 120 miles before it shut down (service light comes on and dies on the side of I-90). Called multiple times throughout the week to speak to managers, sales people etc. Could not get anyone to actually respond besides text messaging. Truck has a dealer warranty on it and I had to tow it to Missoula Lithia for help. Text message are of no help, Manager was suppose to call me via Tanner Mae (Tanner is on vacation). 5 days not call. I have called every day since and left a message with no response. Very unprofessional would never tell anyone to go to this dealership, FYI-This manager (Chad) is also the manager of Chevrolet of Helena. More
by nicole
Employees Worked With
Tanner Mae
